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Capistrano Mazda

San Juan Capistrano, CA

4.8
1,344 Reviews
Since Capistrano Mazda opened in 2015, we’ve worked to establish ourselves as the “Undealer.” Delivering an experience different, and better, than what our customers and employees expect from a dealership. Our team has continuously won customer satisfaction awards from third parties, for both sales and service, as well as been named a Mazda Presidents Club winner from Mazda North American Operations for multiple years in a row. We’re all about transparency and have never charged one cent over MSRP on any model, not even on the all-new MAZDA CX-50 Hybrid and MAZDA CX-70 and MAZDA CX-90 Plug-In Hybrids. Our team of Automotive enthusiasts and experts are here to provide you with tons of Smileage, professional services and fun while you shop for your next vehicle. We are conveniently located just east of the I-5 freeway off of Camino Capistrano in San Juan Capistrano, California. If you're looking for a dealership that specializes in Mazda models including the Mazda3 Sedan, Mazda3 Hatchback, Mazda CX-30, Mazda CX-5, Mazda, CX-50. Mazda CX-70, Mazda CX-90, Mazda MX-5, and Mazda MX-5 Miata RF - then you've come to the right place! Looking for your perfect vehicle? We carry a great selection of new inventory, where we take pride in our selection of unique model, color combinations where we'll NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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32852 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,344 reviews

November 20, 2019

Effective Professional A professional kind staff. Clean comfortable seating area. Coffee and water available, along w WiFi. Keep me informed regarding the schedule of when More

by pajamagrl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forouz Mohisefat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do not recall service lady’s name.
Nov 21, 2019 -

Capistrano Mazda responded

Thank you very much for your 5 star review and recommendation of our service department. Thank you for being part of the Capo Mazda family! Kate

November 19, 2019

First Time Car Buyer My experience at Capo Mazda was great! Friendly employees that don’t pressure you into pulling the trigger. They truly made me feel comfortable buying More

by taylorrabkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Heather Black, AJ Jamshidi
Nov 19, 2019 -

Capistrano Mazda responded

Hi Taylor, Congratulations on your new vehicle and welcome to the Capo Mazda family! Thanks for sharing your great experience with our dealership! Enjoy the road ahead and please let us know if there's anything else we can help you with. Kate

November 18, 2019

Best first time car buying EVER! Forouz helped me achieve the best car buying experience ever! I would recommend anyone to buy at Capo Mazda when looking for a Mazda. Thank you for ev More

by gmekenzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forouz Mohisefat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paige Salmon
Nov 19, 2019 -

Capistrano Mazda responded

Thank you so much for taking the time to tell us about your recent buying experience with Forouz. He is a wealth of knowledge! Very glad he helped you find a vehicle to fit your needs. We appreciate your business. Enjoy your new vehicle! Kate

November 18, 2019

Service Great service Serena and Ali were great in service and I was able have the service done the same day comfortable waiting area too been a customer for More

by VICENTENG1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali
Nov 18, 2019 -

Capistrano Mazda responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience and are happy that Cyrena and Ali were able to provide that. Thank you for your loyalty and look forward to seeing you again soon. Kate

November 18, 2019

Quick and Easy, and food too! I made the apt late Thursday and asked for a 9am apt time the following day and asked for a rush job. I was given a 9:15 apt and a less than one hour More

by kellymeag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Capistrano Mazda responded

Hi Kelly! Wow, thank you so much for the amazing review! We are pleased to see that your service experience was quick and fun! Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We look forward to assisting you, your friends and family whenever the need arises. Kate

November 17, 2019

Excellent service The service was on time and efficient and Cyrenaica Morena was friendly and very helpful. Her attention to mY needs as a customer we’re excellent. More

by JPAJTASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Capistrano Mazda responded

Thanks for sharing your quality experience with our team and especially with Cyrena. We appreciate your business and hope to see you again soon! Kate

November 16, 2019

Professional and Friendly Sales woman Farouz Mohisefat is such a dynamic person who went above and beyond; along with the Capistrano Mazda staff made my car buying expierence e More

by lfitzgib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Forouz Mohisefat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi
Nov 18, 2019 -

Capistrano Mazda responded

Hi, congratulations on your new vehicle! Thanks for sharing your great experience with our dealership! We are glad to hear that Forouz provided helpful service. Enjoy the road ahead and please let us know if there's anything else we can help you with! Kate

November 15, 2019

FIVE STAR FRIENDLY SERVICE All employees dealt with in past and even those who I never dealt with really make sure you are well taken care of. The friendly, professional environ More

by ericsvu8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi, Jerry Aydemir
Nov 17, 2019 -

Capistrano Mazda responded

Thank you for taking the time to share your thoughtful review with us. We are happy to know that your experience while working with our service department went so well. We look forward to helping you in the future! Kate

November 13, 2019

Great Dealership. Cyrena was great to work with. She's very knowledgeable about Mazda vehicles and explained everything on the work order in detail. I can't imagine goi More

by rw3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2019 -

Capistrano Mazda responded

We appreciate your business and feedback! We strive to meet and exceed the expectations for all of our guests and are thrilled to know Cyrena took such good care of you. Kate

November 09, 2019

Recall Took longer than expected... drove off and dashboard lights were on so had to turn around and go back... good thing they had snacks and coffee. Proble More

by cherylzenimura
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Reiter
Nov 11, 2019 -

Capistrano Mazda responded

Hi Cheryl, Thanks for taking the time to share your experience! While it's good to know that the issue with the dashboard lights got resolved, we're sorry for the frustration and long wait that it caused. We hope you will give us a chance to demonstrate that this is not a typical experience at Capo Mazda! Please feel free to reach out at customerservice@capovwmazda.com if you would like to follow up. Kate

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