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Capistrano Mazda - Service Center

San Juan Capistrano, CA

4.7
568 Reviews

568 Reviews of Capistrano Mazda - Service Center

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March 05, 2020

Installed apple play The very best service and the nicest employees. They were looking out for my best interest in regards to the installation of the apple play and rep More

by Erinmillett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

Capistrano Mazda responded

Thank you Erin! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations when installing your Apple Play. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

March 05, 2020

Friendly, efficient service. Easy and pleasant experience having my car serviced. The provided Uber service to and from the dealership was great and better than a shuttle. More

by ridgefam
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Mar 05, 2020 -

Capistrano Mazda responded

Hi, Thank you, we are very happy to have provided you with such a positive experience and you enjoyed our Uber service! We sincerely value your business and look forward to your next visit. Kate

February 27, 2020

Service was great! My advisor Cyrena was friendly and explained everything to me perfectly. This was my second time speaking with her and she provided awesome customer service. More

by ANGELIQUEMARTINEZ00
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2020 -

Capistrano Mazda responded

Hi Angelique, Thank you so much for your excellent review! We are so glad that Cyrena had the opportunity to work with you. Please don't hesitate to reach out if you need anything else. Kate

February 27, 2020

Perfect Bought my car at Capistrano Mazda almost two years ago. The dealership is clean, they have friendly staff, a comfortable waiting area with water and More

by Stranded Hiker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jaurequi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2020 -

Capistrano Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

February 25, 2020

Great Service! Visiting Capistrano Mazda is always a pleasant experience. Cyrena made sure I understood everything that needed to be done to my vehicle and she kindl More

by roxzoom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2020 -

Capistrano Mazda responded

Thank you! We appreciate your business and are happy to hear that Cyrena delivered a great experience. We look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda. Kate

February 25, 2020

Alex was very professional and helpful...I’m in and out..discrepancies of CX5 were fixed and Whitney will mail the missing parts to me More

by loujotz4
Recommend Dealer
Yes
Employees Worked With
Whitney Bowens, Alex Hernandez
Feb 25, 2020 -

Capistrano Mazda responded

Thank you so much for your excellent review! We are so glad that Alex had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Mazda. Please don't hesitate to reach out if you need anything else. Kate

February 21, 2020

Great service, always! It's always a great experience. Since day 1 that I've been bringing my cars to Capistrano Mazda, Cyrena has always been on top of things and a pleasu More

by asmorris100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forouz Mohisefat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2020 -

Capistrano Mazda responded

We are very happy to hear that Cyrena has provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Capistrano Mazda! Kate

February 17, 2020

Everything was great. Information was smoothly relayed about what needed to be done to auto. The service department video that was sent to me was a nice touch. Everyone was helpful and kind. More

by TODDSAUTNER
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2020 -

Capistrano Mazda responded

Hi Todd, Thank you so much for your excellent review! I am glad to hear you had such a great experience. If you ever need anything in the future, please do not hesitate to reach out. From all of us at Capistrano Mazda, we thank you for choosing to make us a part of your family! Kate

February 14, 2020

Great Service! The prices and service at this Mazda Service Center are very good. I will be back to use them every time. And your car comes back clean!! More

by ROBIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Feb 17, 2020 -

Capistrano Mazda responded

Hi Robin, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Mazda. Please don't hesitate to reach out if you need anything else. Kate

February 13, 2020

Thanks Gabe! Gabe worked with me on pricing the service that I needed to make it affordable; also honored his original quote even though there was a discrepancy on More

by schenwong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe Munoz
Feb 13, 2020 -

Capistrano Mazda responded

Thank you so much for your excellent review! We are so glad Gabe was able to assist you. Please don't hesitate to reach out if you need anything else. Kate

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