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Capistrano Mazda - Service Center

San Juan Capistrano, CA

4.8
554 Reviews

554 Reviews of Capistrano Mazda - Service Center

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December 30, 2019

Excellent Service The staff was wonderful. They squeezed me in to ensure I was able to get a new tire in a timely manner before my trip. Great service. More

by CELINDA.GARZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2019 -

Capistrano Mazda responded

Celinda, Thank you so much for this great review! We look forward to sharing your compliments with our staff and are so happy we could take good care of you. Kate

December 28, 2019

Service review The staff was Very friendly, helpful and professional. I loved receiving the video from the service department about my car. I will definitely return More

by LHUNTER7989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2019 -

Capistrano Mazda responded

Thank you for taking the time to share your thoughts on working with our team during your service visit. We are glad to hear we delivered such a great experience and look forward to seeing you again! Thank you for being part of the Capo Mazda Family. Kate

December 18, 2019

Repair Cyrena did a great job getting my car fixed was on top of what had to be done Will ask for her in the future for service More

by GARFAM4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2019 -

Capistrano Mazda responded

Thank you for the kind words about Cyrena and Capistrano Mazda's service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

December 15, 2019

Service Had an oil change and my tires rotated . Great service. They ubered me home so I didn’t have to wait and back after it was done More

by Kristina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Capistrano Mazda responded

Hi Kristina, Thank you for sharing your review! It's a pleasure to know that our team provided you with such excellent assistance. We hope to see you again! Kate

December 13, 2019

Professional service at a reasonable price I am consistently delighted with the service on my MX-5. Convenient appointment times, quick intake, pleasant waiting area with beverages and snacks.. More

by DENNISANDCATHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2019 -

Capistrano Mazda responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capo Mazda. We look forward to seeing you next time! Kate

December 10, 2019

Awesome! I had some rodent damage on my 2019 Cx5. Had it towed in and they repaired it for free. That was really cool. Thanks John More

by twoclinks2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2019 -

Capistrano Mazda responded

Thank you for the review and we are so glad you were taken care of by our team! Kate

November 28, 2019

Great service as usual. Everyone is knowledgeable and informative and told me exactly what I needed. The waiting area is pleasant and welcoming as well. More

by nadia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kira Uda, Laura Reiter
Nov 30, 2019 -

Capistrano Mazda responded

Hi Nadia, thanks for your great feedback! It's good to hear that you were happy with your service visit at Capo Mazda and that you enjoyed the waiting area. We hope you'll return for your future service needs! Kate

November 26, 2019

Attentive & Responsive Staff is attentive and responsive to needs. Utilized courtesy rental car as well. No complaints. Service completed timely and as promised and there More

by SMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Capistrano Mazda responded

We are glad to hear our staff was attentive and took good care of you! Thank you for your review! Kate

November 20, 2019

Effective Professional A professional kind staff. Clean comfortable seating area. Coffee and water available, along w WiFi. Keep me informed regarding the schedule of when More

by pajamagrl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forouz Mohisefat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do not recall service lady’s name.
Nov 21, 2019 -

Capistrano Mazda responded

Thank you very much for your 5 star review and recommendation of our service department. Thank you for being part of the Capo Mazda family! Kate

November 18, 2019

Service Great service Serena and Ali were great in service and I was able have the service done the same day comfortable waiting area too been a customer for More

by VICENTENG1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali
Nov 18, 2019 -

Capistrano Mazda responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience and are happy that Cyrena and Ali were able to provide that. Thank you for your loyalty and look forward to seeing you again soon. Kate

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