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Capistrano Valley Toyota

San Juan Capistrano, CA

Overview
Reviews
4.9
680 Reviews
Call Dealership (949) 276-6886
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33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 680 reviews

June 26, 2024

Great staff, pleasant buying experience and follow up with keeping you informed. Easy access from the 5 freeway. More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Rahmatollahi
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Jun 27, 2024 -

Capistrano Valley Toyota responded

Hi Mike, thank you for sharing your positive experience with us! We're thrilled to hear that our staff provided great service and that you had a pleasant buying experience. We appreciate your feedback and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 21, 2024

Always will take me without an appointment if I bring my car in early and gets it back same day. More

by dfernandezfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Jun 24, 2024 -

Capistrano Valley Toyota responded

We're here to help and happy to see our team is always accommodating. Thank you so much for choosing us for your Toyota needs. We hope all is well and we hope to continue to work together for years to come. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 19, 2024

This dealership is walking distance from my home. Convenient and good service for my 7 year old RAV4. More

by Opatrny4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Service
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Jun 20, 2024 -

Capistrano Valley Toyota responded

Thank you for sharing your experience with us! We're glad to hear that you enjoyed your visit and received excellent service for your RAV4. We appreciate your feedback and hope to continue exceeding your expectations in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 18, 2024

Very friendly sales person explained all features of the new Toyota Corolla cross That we were looking for. More

by fatolahi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid , Gina Neumeyer
Report | Print
Jun 19, 2024 -

Capistrano Valley Toyota responded

Thank you for the 5-star review! We're glad to hear that our salesperson was able to provide you with all the information you needed about the Toyota Corolla Cross. If you have any more questions or need assistance in the future, feel free to reach out. Until next time! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 16, 2024

Paul was very thoughtful and really helped me out. The service here is always great! More

by Kaveer
Recommend Dealer
Yes
Employees Worked With
Paul
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Jun 17, 2024 -

Capistrano Valley Toyota responded

Hi Kaveer, thank you so much for your kind words! We're thrilled to hear that Paul provided you with excellent service. We strive to always offer top-notch assistance to our customers. If you ever need anything else, feel free to reach out. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 16, 2024

The sales team are not honest or truthful. They will say anything just for you to come into the dealership. More

by carysurfapps
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
First name starts with the letter B
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Jun 17, 2024 -

Capistrano Valley Toyota responded

Transparency is a top priority to us here, which is why this is discouraging to read. At your convenience, I'd like the opportunity to learn much more about what transpired during your visit. Please contact me when you have a moment to speak. I look forward to hearing from you. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 15, 2024

Great customer service by Brittany. Would definitely recommend and will be a repeat customer. Thanks to the Capo Toyota team. More

by Rggrilley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittany, Gina Neumeyer
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Jun 17, 2024 -

Capistrano Valley Toyota responded

Hi Rggrilley, thank you for sharing your positive experience with Brittany and our team! We are thrilled to hear that you had a great customer service experience and that you are considering us for future visits. We look forward to serving you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 10, 2024

Robert was extremely helpful with my scheduled maintenance appointment. Really appreciated his support and will definitely be back to this location. More

by meganeileen31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Jun 11, 2024 -

Capistrano Valley Toyota responded

Hi Meganeileen31, thank you for taking the time to share your positive experience with us! We're thrilled to hear that Robert provided excellent service during your maintenance appointment. We look forward to welcoming you back to our location in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 09, 2024

This dealership has come a long way in the right direction. Professional, prompt service, friendly staff and a new remodeled facility in the works. I might have to make another purchase here in the More

by CBeatty737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus in service dept
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Jun 10, 2024 -

Capistrano Valley Toyota responded

Hi CBeatty737, thank you for your glowing review! We are thrilled to hear that you had a positive experience with our dealership. We appreciate your feedback and look forward to the opportunity to assist you with any future purchases. Your satisfaction is our top priority! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 07, 2024

Staff don’t seem to realize customers should be their priority. My service advisor (Jesse) was excellent. More

by Jmpman
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
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Jun 10, 2024 -

Capistrano Valley Toyota responded

Thank you for both your feedback and the opportunity to earn your business. You're absolutely right, our customers should be our top priority, which is why I'd like the opportunity to speak with you and learn more about where we've fallen short. Please contact me at your convenience. I hope to hear from you soon. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

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