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Capistrano Valley Toyota

San Juan Capistrano, CA

Overview
Reviews
4.9
703 Reviews
Call Dealership (949) 276-6886
View Awards

33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 703 reviews

April 04, 2024

Gus Rich, the service advisor was very helpful. He noted additional items for service, but the car was still done quickly. He even found some credits to lower the cost. More

by dorban1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Apr 05, 2024 -

Capistrano Valley Toyota responded

Hi dorban1, thank you for sharing your positive experience with Gus! We're glad to hear that he provided helpful service and ensured your car was taken care of efficiently. We appreciate your feedback and hope to continue providing excellent service in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

April 02, 2024

Fast service to fix my car. The associate, Gus, was very helpful, friendly, and provided great service. More

by KJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus (service dept)
Report | Print
Apr 03, 2024 -

Capistrano Valley Toyota responded

Hi KJ, thank you for taking the time to share your positive experience with us! We are thrilled to hear that Gus was able to provide you with fast and friendly service. We appreciate your feedback and hope to see you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

April 01, 2024

Attentive to the customer’s needs. Always looking out for the best possible solution for the need, not the want. More

by Andrew.Chase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Apr 02, 2024 -

Capistrano Valley Toyota responded

Andrew, thank you for your positive feedback! We strive to prioritize our customers' needs and provide the best solutions possible. Your satisfaction is our top priority, and we appreciate your support. If you have any further feedback or suggestions, please feel free to share. Thank you for choosing us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

March 29, 2024

The service people were courteous and accommodating. They had my car finished on time and the service agent called me back after I left to answer a question I had about the bill. More

by orsonwong
Recommend Dealer
Yes
Employees Worked With
Paul something
Report | Print
Apr 01, 2024 -

Capistrano Valley Toyota responded

Orson, thank you for sharing your positive experience with us! We're thrilled to hear that our team provided you with excellent service and addressed your questions promptly. We appreciate your feedback and hope to see you again soon for your automotive needs. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

March 27, 2024

I made an inquiry about a car and got and immediate response. When I arrived to see the car , they were ready. All my questions and concerns were addressed. Will definitely recommend Capistrano Toyota More

by denise_n_ln
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Sveda
Report | Print
Mar 28, 2024 -

Capistrano Valley Toyota responded

Denise, thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you received prompt and attentive service during your visit to Capistrano Valley Toyota. We appreciate your recommendation and look forward to welcoming you back in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

March 26, 2024

Amazing team to work with. Made the process quick and easy. We were able to agree to a price over the phone which made it easier for us as we live 2 hours away. More

by trent.crouse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Harlin,
Report | Print
Mar 28, 2024 -

Capistrano Valley Toyota responded

Hey trent.crouse, thank you so much for your kind words! We're thrilled to hear that you had a seamless experience with our team. Making things easy and convenient for our customers is always a top priority for us. We appreciate your feedback and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

March 17, 2024

Excellent customer service. Advisor went above and beyond to assist and explained all the issues with expertise and clarity. More

by nick.sacco85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul D
Report | Print
Mar 19, 2024 -

Capistrano Valley Toyota responded

Thank you for the glowing review, Nick! We're thrilled to hear about your positive experience with our advisor. Providing top-notch customer service is always our priority. If you ever need further assistance, feel free to reach out. We appreciate your feedback and look forward to serving you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

March 15, 2024

Westin made everything easy for us, got the car we wanted at a price that other dealerships would not budge on. More

by Michelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Westin, Robin
Report | Print
Mar 19, 2024 -

Capistrano Valley Toyota responded

Hi Michelle, thank you so much for sharing your positive experience with us! We're thrilled to hear that we could make the car-buying process easy and provide you with the vehicle you wanted at a great price. We appreciate your feedback and hope to see you again in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

March 15, 2024

Except for the construction inconvenience, Richard Gowdy is great. I have nothing else to say. More

by davidmacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Report | Print
Mar 19, 2024 -

Capistrano Valley Toyota responded

Hi David, we appreciate your feedback on Richard! We're glad to hear that you had a positive experience overall. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing our services! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

March 14, 2024

Very friendly and no pressure talking to them. Professionally showing the features of the SUV as simple that I can understand. More

by Loy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bryan Castanares
Report | Print
Mar 15, 2024 -

Capistrano Valley Toyota responded

Thank you for sharing your experience, Loy! We're glad to hear that our team made you feel comfortable and provided a clear explanation of the SUV features. Your positive feedback is greatly appreciated. Let us know if you have any more questions in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

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