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Capistrano Valley Toyota

San Juan Capistrano, CA

4.9
687 Reviews

33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 687 reviews

February 13, 2024

Richard Gowdy is the man. Excellent service, Richard, sincerely, John Walczak. It was a recall from a Toyota Corolla cross. The airbags. More

by zaknumoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Feb 14, 2024 -

Capistrano Valley Toyota responded

Hi Zaknumoon, thank you for your positive feedback! We're glad to hear that Richard provided you with excellent service for your Toyota. If you have any further questions or need assistance, feel free to reach out. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

February 11, 2024

Capistrano Toyota always gets me in quick and easy! ! They give me a courtesy ride home and Richard keeps me informed of what my car needs. Fast friendly service!! Thank you!! More

by Ladymassage7966
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard
Feb 13, 2024 -

Capistrano Valley Toyota responded

Thank you so much for your kind words and 5-star rating! We're thrilled to hear that your experience at Capistrano Valley Toyota was quick and easy. We're here for you anytime you need us. Take care! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

February 09, 2024

the only reason i come to this Toyota outlet is because of GUSTAVO RICH.!!! i have been driving since 1970 all over this county and nobody comes close to Gustavo's savvyness and knowledge. but most of all More

by nirantara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
Feb 13, 2024 -

Capistrano Valley Toyota responded

Thank you for being a valued member of the family! We are so proud of Gustavo for always going above and beyond to ensure a stellar experience. We look forward to many more years together! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

February 08, 2024

When I brought in my 2012 Camry to Capo Valley Toyota, I was overwhelmed with the level of service that I received. The tone was set the moment I drove up. Shout out to Paul, the service writer, who worked More

by Sam22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Feb 09, 2024 -

Capistrano Valley Toyota responded

Hi Sam22, thank you for taking the time to share your positive experience with us! We're thrilled to hear that our service team, especially Paul, provided friendly and helpful assistance throughout the process. We appreciate your kind words and are glad you felt valued. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

February 06, 2024

Always great service! The service representatives are knowledgeable and honest, so I trust their work. More

by scubasprite808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
Feb 07, 2024 -

Capistrano Valley Toyota responded

Thank you for your kind words! We strive to provide excellent service and appreciate your trust in our team. If you have any further questions or need assistance, please don't hesitate to reach out. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

February 03, 2024

Fast and efficient service with very friendly people. Couldn’t ask for more from a dealer. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob, Luis De La Torre
Feb 05, 2024 -

Capistrano Valley Toyota responded

Hi Dave, thank you for your kind words! We strive to provide fast and efficient service with a friendly touch. Your satisfaction means a lot to us. We appreciate your support and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

February 03, 2024

My engine light was on. Capistrano Toyota charged me $200 to tell me that my gas cap was not screwed on all the way. Seriously? I asked to speak to a manager and was told t More

by ceruddy68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus
Feb 05, 2024 -

Capistrano Valley Toyota responded

Thank you for bringing these concerns to our attention. I will be reaching out to you shortly to discuss this further, as your satisfaction is our top priority. I look forward to speaking with you and addressing your concerns. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

February 03, 2024

I really like my service rep Robert Melendez. He is friendly and efficient. I don't like that the dealership discontinued complimentary car washes after a service expense. More

by RR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez, Luis De La Torre
Feb 05, 2024 -

Capistrano Valley Toyota responded

RR, We're very happy to see Robert provides you with great service. As for the car wash, we will be remodeling our facility soon and when we do, we will be installing a state-of-the-art car wash system that recycles 95% of the water that it uses. This will save over 40 gallons of water per vehicle washed. We look forward to providing this service to you and we look forward to seeing you here at your next service visit. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

January 23, 2024

My car was serviced ahead of schedule and completed early. The service rep was extremely professional. I am very satisfied More

by tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Jan 24, 2024 -

Capistrano Valley Toyota responded

Hi Tom! Thank you so much for your kind words. We're thrilled to hear that your car was serviced ahead of schedule and that you had a great experience with our service rep. We appreciate your satisfaction and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 20, 2024

Good service from Richard. Rey nice Timely and well done. This 15 words min does not make sense More

by Farzadj911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Jan 22, 2024 -

Capistrano Valley Toyota responded

Thank you for your positive rating! We appreciate you taking the time to share your experience. Until next time! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

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