Back

Capistrano Valley Toyota

San Juan Capistrano, CA

4.9
679 Reviews

33395 Camino Capistrano

San Juan Capistrano, CA

92675

Directions

By Type

Showing 679 reviews

September 13, 2023

Easy purchase process. Salesperson was great to deal with and picking up the car was easy. More

by timothy.reeves
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Sevada
Sep 14, 2023 -

Capistrano Valley Toyota responded

Timothy, We couldn't be happier to see that our team made the car-buying process easy. Congrats on your new Toyota and welcome to our Capo Valley Toyota Family. Should you have any questions about anything, please don't hesitate to ask. We're here to help. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

September 13, 2023

I have leased my last 4 cars from Capistrano Valley and will definetly be back for number 5! More

by tp2hike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Leeson, Luis De La Torre
Sep 14, 2023 -

Capistrano Valley Toyota responded

Thank you so much for your loyalty to us here! We're incredibly lucky to have you as a valued customer and we appreciate your business over the years. We hope your Toyota is treating you well and we look forward to continuing to serve you for years to come. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

September 12, 2023

Great service department, have always done a great job of taking care of our vehicles More

by RG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 14, 2023 -

Capistrano Valley Toyota responded

Thanks for being part of the family. We appreciate you choosing us here for your vehicle needs and we look forward to continuing to work together for years to come. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

September 12, 2023

Always good, I like the service department there. This visit may have been an anomaly. Trouble starting truck I thought it was fuel pump. Service guy first gave me a confusing story about hitting More

by hathaway7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Sep 13, 2023 -

Capistrano Valley Toyota responded

Thank you for both your feedback and your business over the years. It's very disappointing to see you didn't receive the quality service you've been accustomed to receiving here. We will be addressing this properly with our team and reaching out to you shortly to speak further about your recent visit. We look forward to speaking with you. Regards, Roy Tunno Service Director roy@capovalleytoyota.com 949-373-9660

Sep 14, 2023 -

hathaway7 responded

Roy, I would like to speak with you. The more I think about that guys laughable sales pitch, I think there may be deceit in his words about spark plugs. I’m certain he told me your dealership never serviced my spark plugs, And after thought, I think you did. I have every receipt, so I’ll look.

September 08, 2023

The entire team is great! At no point did I ever feel pressured into anything. Keep up the great work, and thank you for a great experience! More

by Matthew E
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Fasheh
Sep 14, 2023 -

Capistrano Valley Toyota responded

It's our pleasure, Matthew. We're happy to see our team made you feel comfortable throughout your car-buying experience. We hope you're enjoying your new ride and we hope to see you here at your first service visit. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

September 07, 2023

The attention to details. My guys knew about the vehicle inside and out. He even help me connect my phone to the vehicle's system. A great guy but a better Vet!!! More

by clebon3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Leeson
Sep 14, 2023 -

Capistrano Valley Toyota responded

It's a pleasure to read that our team was extremely accommodating and you drove home satisfied. Thank you for both your business and your review and we'll see you again soon hopefully. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

September 06, 2023

Great experience every step of the way. I would highly recommend this dealership to family and friends. More

by Cahutt1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittney
Sep 07, 2023 -

Capistrano Valley Toyota responded

Thank you for your stars! We're thrilled our team delivered an excellent visit from start to finish! Congratulations on your purchase! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

September 04, 2023

I received very good service. I would definitely recommend. The gentleman that brought me the car was very informative. More

by foxackerman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Sep 06, 2023 -

Capistrano Valley Toyota responded

It was a pleasure to work with you & we hope you're loving your new Toyota so far! Welcome to the family! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

September 01, 2023

Rich Gowdy is an exceptional service advisor- Easy to work with, honest and very helpful - More

by thrubeinkewl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich, Gowdy
Sep 06, 2023 -

Capistrano Valley Toyota responded

We strive to deliver quality service and we're so proud of Rich for taking care of you. Visit us again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

August 31, 2023

Buddy was my setice rep. He was courteous, and came to find me when my vehicle needed more than I had expected He explained what extras needed to be done, gave me the why, co More

by bigrin
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buddy was service rep. He wa courteous ad when my vehicle needed more things done, he explained what was found, what was needed, and cost, Luis De La Torre
Aug 31, 2023 -

Capistrano Valley Toyota responded

Thank you for your positive review! We're delighted to hear that you had a great experience with Buddy & our team. We strive to provide top-notch service and to keep your vehicle running smoothly. We hope to deliver another 5-star visit in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

...
52
...