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Capistrano Valley Toyota

San Juan Capistrano, CA

Overview
Reviews
4.9
823 Reviews
Call Dealership (949) 276-6886
View Awards

33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 823 reviews

December 21, 2023

Had the best experience at Toyota thanks to Walmer for the attention to detail on what I was looking for in a car. More

by Arturo Garcia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walmer Landaverde
Report | Print
Dec 21, 2023 -

Capistrano Valley Toyota responded

Arturo, Congrats on your new Toyota and welcome to the family. It's a pleasure to see Walmer did a great job getting you into the vehicle you deserved and you drove home satisfied. We hope you're enjoying your new vehicle thus far and we look forward to seeing you here at your first service visit. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 20, 2023

Only a short wait for a regular service. Great communication and good work. Thank you! More

by SANCHP79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
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Dec 21, 2023 -

Capistrano Valley Toyota responded

It's our pleasure! We're glad your experience was a prompt and quality one and we look forward to taking care of you and your Toyota again in the future. Hope you have a Happy Holidays. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 17, 2023

Services depart very good at explaining and working efficiently to return car promptly- consistently good service More

by lc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
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Dec 18, 2023 -

Capistrano Valley Toyota responded

Hi LC, thank you for taking the time to leave such a positive review! We're thrilled to hear that our team has consistently provided you with excellent service, explaining everything thoroughly and returning your car promptly. We appreciate your support and look forward to serving you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 16, 2023

CV Toyota was fast and professional. Service rep clarified required standard maintenance tasks. I was in and out in less than and hour. More

by ejpisa
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Dec 18, 2023 -

Capistrano Valley Toyota responded

Thank you for your kind words and positive feedback! We're thrilled to hear that you had a fast and professional experience at CV Toyota. Our team always strives to provide excellent service and make sure all your maintenance tasks are clarified. We appreciate your business and look forward to serving you again in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 12, 2023

My 2017 Prius was making a strange noise - Daniel listened carefully to my description of the problem, took notes and then touched base with us about the cause and our options for repair. Thanks for More

by lesliem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
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Dec 13, 2023 -

Capistrano Valley Toyota responded

Hi Leslie, thank you for taking the time to share your positive experience with us! We're glad that Daniel provided attentive service and promptly addressed your concerns. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 11, 2023

The time for the service was less than the time I was quoted which I appreciated. More

by CE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Dec 12, 2023 -

Capistrano Valley Toyota responded

Hi CE, thank you for your kind feedback! We strive to provide efficient and timely service to our clients. We're glad we were able to exceed your expectations and deliver our services in a shorter time frame. We look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 09, 2023

From the moment I arrived for my Service appointment they were fast and efficient. Gus was my service rep and he was very professional and kind. They were super fast in getting my car completed. I recommend More

by tkaebernicke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus- service guy, Luis De La Torre
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Dec 11, 2023 -

Capistrano Valley Toyota responded

Hi tkaebernicke, thank you so much for your kind words! We're glad to hear that your service appointment was fast and efficient, and that Gus provided professional and kind service. We appreciate your recommendation to your friends and family. Let us know if there's anything else we can assist you with! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 07, 2023

CV Toyota was fast and professional. The service rep said my request to change the tires on a 4Runner we plan to trade-in "didn't make sense." I didn't appreciate the comment as we wan More

by mobryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Dec 12, 2023 -

Capistrano Valley Toyota responded

While pleased to see you received prompt service, we're disappointed you weren't completely satisfied with your experience. Vehicle safety is a top priority, so it's completely understandable why you'd you would want safe tires this holiday season. I would like to speak with you about this further, as your opinion and your feedback are very valuable to us. Please contact me when you have a moment to speak. I hope to hear from you. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

December 07, 2023

Friendly, personable, professional, worked within our budget, great customer service and follow up...amazing team of people dedicated to helping the customer with their needs without any pressure More

by Chelsea
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Thomas, Walmer Landaverde, Todd Kist, Abraham
Report | Print
Dec 08, 2023 -

Capistrano Valley Toyota responded

Hi Chelsea, thank you so much for your positive feedback! We're thrilled to hear that our team provided excellent service and worked within your budget. We truly appreciate your support and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 01, 2023

Always helpful and you know exactly what repairs are going to be done as well as what the price of each service will be. Have been using them for years and have never had a problem with the service dep More

by pdmacinnis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Dec 05, 2023 -

Capistrano Valley Toyota responded

Hi pdmacinnis, thank you so much for your kind words! We're thrilled to hear that you've had a consistently positive experience with our service department and staff. We appreciate your loyalty over the years and are always here to help with any repairs you may need. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

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