Capistrano Valley Toyota

I called the dealership wanting a Prius, in 2008. I began working on line and over the phone with their sales team. I provided them with the payoff on my Focus, at their request which I obtained from began working on line and over the phone with their sales team. I provided them with the payoff on my Focus, at their request which I obtained from Ford, and it was in pristine condition. I worked out a price, the trade in, and payments all ahead of time. I informed them that I sold cars one summer a while back, and my ex used to be a car salesman for 15 years, so I knew the drill and wanted to avoid it. I was told "no problem, with the internet sales we can do everything but sign and then you can come in, see the car and drive off with the deal we made. I said "sure." I had done this with Ford and Honda before, so did not see a problem. Got to the dealership and they had the car, everything seemed in order. Then, I was informed that the payments would be substantially more because they were not sure how much I owed on the Focus and, now that they checked, it changed things. They had the PAYOFF DEMAND FROM FORD BEFORE I EVER GOT THERE. They simply lied to get me into the showroom. In finance, they hard sold me on the idea that I should by the pre-paid oil change package, as I would never have to worry about having the money for the oil change, tire rotation, etc. Also, if I kept up the tire rotation schedule, I would have "tires for life" of the car. I asked - because I live in Lake Elsinore but work in Newport Beach - if I could use the service dept of any Toyota dealership for the oil changes, etc. They said "of course," Toyota is Toyota. Come to find out, the package [which you get in the mail weeks later] stated I would have to have all service done at the SJC store! Another bald faced lie. Finally, for the first year, I took my car religiously to the SJC dealership for my free oil change and tire rotation. At the end of the year and over a 24 hour time period, all 4 of my tires blew out. I was told by the dealership [I went to a different dealership for the tires] that the reason they blew was because I was not having the tires rotated like I was supposed to! I informed them - and showed them - how Toyota of SJC had put in all my service forms that they had rotated the tires! The guy just laughed and shook his head. It was simply never done by SJC's service dept, they just LIED on the form saying they had done it. Love Toyota's. I would not buy a soda from the machine at Toyota of SJC - let alone a car or have their service dept. "pretend" to work on my car. More

It's been a few years now, but the memory is fresh in my mind. I needed a new car after being in a major car accident from which I had to be resusitated. I had done my homework: I knew what I wanted, kne mind. I needed a new car after being in a major car accident from which I had to be resusitated. I had done my homework: I knew what I wanted, knew the fair price of the vehicle (brought proof with me), and had a substantial cash down payment along with my pre-approval from my credit union in hand. I can't believe the games they played and the hours they made me wait while they did it! Most of the salesmen ignored me, but a very sweet inexperienced salesman offered his help. I told the salesman that I had just gotten out of the hospital a few days before, was recovering from major injuries, and that I needed to do this transaction as quickly as possible. EXACTLY what I wanted and how much I was willing to pay for it. He needed to get a more experienced salesman (that took about a half hour), after trying to deal with him and his games, he needed to bring in his supervisor (it took him over 40 minutes to show up) who played more number games and bait and switch games. The supervisor decided that I needed to be approved by their finance manager -- I had my own financing! At that point I was ready to give up. If I had been healthier, I would have left earlier. After about 5 horrific hours I bought the vehicle. They tried to cheat on the paperwork, but I read it carefully and made them change the "mistakes" before signing. I vowed never to set foot in that dealership again and to warn my friends and family against doing business there. I have kept that vow. More

These guys are unbelievable. 7 years ago I was looking for a new car and stopped in to test drive a camery. We went in to discuss price and I was blindsided with the arrogance and "frat boy" approach of for a new car and stopped in to test drive a camery. We went in to discuss price and I was blindsided with the arrogance and "frat boy" approach of the salesman and the closer. After a lengthy battle and multiple attempts of my trying to tell them that I "just can't afford it" I finally demanded for my keys back (never give them your keys! They took them to check out the trade in) and left. I then went next door to Capistrano Nissan...they're great there. Today, I thought to myself, "surely they can't still be as insulting and demeaning as before."..wrong. I showed up with my wife to check out the highlander. I walked up to the "pit" and a young kid (I wish I could remember his name) walked up as if to walk by us, never making eye contact. I reached out my hand and said, "Hi". He finally acknowledged me, but never my wife...which was red flag 2. I mistakenly asked to see a Pilot to which he responded with a disgusted look as if I was an absolute idiot for asking. I said, "oh yeah, Toyota..we've been doing our homework..let's check out the Highlander." We begin walking over and he arrogantly says, "Wow, come to MY lot asking for a Pilot!"...I responded with "Did you really just say that?" And I couldn't believe what I heard next, "Don't worry about it..I was just F**KING with you, man." I then turned around to my wife and said "forget it we're finding a new guy" and left him behind. I walked up to Martin who was on his cell with toothpick in mouth. I stood in front of him for a second, he too didn't acknowledge me, I went up and asked if he was too busy to help me, he said no, and I started filling him in on what we wanted, but he kept listening to his voicemails...finally he put the phone down, took us to the Highlander, and explained the options. Martin was nice enough, but certainly not winning any prizes. When my wife and I walked back to our car to leave, young kid was seriously standing staring like he wanted to fight. This place is an absolute joke...I walked back over to Nissan, and yet again, they were great. More