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Capistrano Volkswagen
San Juan Capistrano, CA
1,613 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,613 reviews
August 28, 2016
Excellent Experience at a car dealership........yep After driving all of the Japanese models in this class, and visiting their respective dealerships, we almost stopped our car search because of hidden After driving all of the Japanese models in this class, and visiting their respective dealerships, we almost stopped our car search because of hidden costs, horrible service, and quite frankly, much less appealing products, etc. Based on a recommendation, we visited Capo VW and left with a 2017 Tiguan. The price was lower than the CRV and Rav4 with similar equipment, but after driving the Tiguan, we quickly noticed that the quality of the build was far superior. The buying experience was easy, no pressure, tons of information provided about our purchase. The atmosphere at the dealership is relaxed and the sales people seemed relaxed as well, which was not experienced at any of the dealerships we visited earlier. We dealt with the General Sales Manager, Nick Colucci, and our sales person was Steven Skinner, both great guys. Easy to work with and again, no pressure. The dreaded meeting with Finance department turned out to be a very quick and painless experience - no pressure, relaxed atmosphere. No problem at all recommending this dealership. More
by aggies714
August 16, 2016
Capo VW makes it easy! After a handful of difficult and ugly experiences at a Ford dealership in Rancho Santa Margarita I was ready for the change. Capistrano VW made purcha After a handful of difficult and ugly experiences at a Ford dealership in Rancho Santa Margarita I was ready for the change. Capistrano VW made purchasing a new Tiguan about as easy as possible. Although they did not have the Tiguan on the lot I was looking for Buddy called 15+ dealerships to find the right car. I had a small issue with the center console a few days after picking up the Tiguan and Capo VW handled the situation in a timely and well communicated manner. Capistrano Volkswagen lives up to their "Smileage Guaranteed" promise. More
by Caaaaaaaasey
August 08, 2016
Rene makes the VW shine All staff in dealership are excellent, professional and kind. Rene Alberti is the best of the best, though. In all dealerships that I have been so far All staff in dealership are excellent, professional and kind. Rene Alberti is the best of the best, though. In all dealerships that I have been so far and leased or bought cars, from East coast to west and from Mercedes to VW, Rene is the MOST honest, professional, very considerate and amazingly hard worker for the client. He is a real jewel and valuable asset for VW and our society. More
by Brian S
August 03, 2016
He helped me to buy it quickly Ali is young guy, but already very good at his job. He was just i like seller to be. He wasnt rushing, pushing, telling untrue information, was fast r Ali is young guy, but already very good at his job. He was just i like seller to be. He wasnt rushing, pushing, telling untrue information, was fast responding and helped me yo buy my veichle quicly. He will do grate as car seller i am positive abot that. 5 stars from me already More
by Bicko
July 25, 2016
Love Capo VW We have purchased 4 cars from Capo VW. 3 of them from Ali. Ali is a no pressure salesman that works to find the best fit. Thanks Ali! We have purchased 4 cars from Capo VW. 3 of them from Ali. Ali is a no pressure salesman that works to find the best fit. Thanks Ali! More
by Johnny.G
Employees Worked With
Ali Golji
July 24, 2016
Ali Golji!! We had a great experience due to the amazing help we received from Ali! A true gentleman. He helped us purchase two cars and lease one, and we couldn' We had a great experience due to the amazing help we received from Ali! A true gentleman. He helped us purchase two cars and lease one, and we couldn't be happier. Highly recommend visiting this dealership and talking to Ali! More
by ellabakh
Employees Worked With
Ali Golji
July 12, 2016
Mike made it happen! My experience with Capo over the last 18 years or so has been excellent. When I was looking for a Golf GTI lease last fall and I had a specific set My experience with Capo over the last 18 years or so has been excellent. When I was looking for a Golf GTI lease last fall and I had a specific set of requirements that I was not willing to compromise on, Mike did not try to aggressively steer me to whatever car was on the lot but was quietly looking to find the exact car that I was looking for. The other dealers that I spoke with and visited misrepresented their inventories to get me to their lots trying to sell me cars that were quite far from my stated specs. Mike got me the exact car I was looking for and after 9 months of driving the car meets all my expectations. Lars B More
by LarsB
Employees Worked With
June 30, 2016
Amazing experience This is by far the best experience easing a car. I called the dealership and Steven quoted us a low and very reasonable price right off the bat and we This is by far the best experience easing a car. I called the dealership and Steven quoted us a low and very reasonable price right off the bat and we didn't have to waste hours haggling back and forth. He was very courteous and patient, showing us all the neat features the Passat has. Nick, the manager, listened to our needs and was very accommodating. Joey also helped us and handled our paperwork swiftly, so we didn't have to wait forever. I am adding Buddy to the review because he was the one to answer my online request for information, and sent me a very informative video of the car I was interested in. They all have a very positive and happy demeanor and made this a very positive experience! I highly highly recommend this dealership!!!! More
by Mouna Mikati
June 02, 2016
So Easy! Buddy and Nick went above and beyond helping our daughter get into her first car. Nick was instrumental in working with Volkswagon Credit and getting Buddy and Nick went above and beyond helping our daughter get into her first car. Nick was instrumental in working with Volkswagon Credit and getting her approved for the recent Graduate incentives and financing...Go BEARS! We will definitely be using them again when the lease is up! There were NO hard sell tactics and pushy add ons. If you want competitive pricing and excellent customer service, then buy from these guys....they're the BEST! More
by Proud mama of Cal Grad
May 17, 2016
Great Used Vehicle Purchase Experience. Steven Skinner helped us with a 2014 Jetta 2.0L S I had inquired about via the website and was quick to respond. I let him know we were coming from 1 Steven Skinner helped us with a 2014 Jetta 2.0L S I had inquired about via the website and was quick to respond. I let him know we were coming from 1 1/2 hours away and that I wanted to sort out as many of the purchase details as possible before driving down and he quickly enabled me to submit a credit application and get us started. I appreciated that he didn't try to upsell us into something we didn't want. (No Pressure) During the test drive he answered my questions but he also allowed me to focus on driving the car and let the car sell itself. He showed us some of the car's features and was very friendly throughout. Paul Clark in financing got us through the paperwork very quickly and also without any high pressure to purchase options we didn't want. (Thank you Paul.) I would surely purchase another car from Steven and Capistrano VW again. It was well worth the drive! Thank you Steven! More
by George
