Capistrano Volkswagen

WELCOME SURPRISEii outstanding experience from start to finish, mostly due to my salesperson, mike stieber. from the beginning, mike took a professional, courteous and f outstanding experience from start to finish, mostly due to my salesperson, mike stieber. from the beginning, mike took a professional, courteous and friendly approach. he was upfront with everything, eliminating the expected back and forth you get with many car dealerships. he followed up and followed through on every aspect, an unusual but very welcome experience. in addition, finance and delivery were seamless, straightforward and no gimmicks, again, a pleasant experience strongly recommend, especially mike stieber!! More

Steve made my tough situation like a breeze We bought a Golf through Steve over Internet; without even seeing him; 100% professional, friendly and even dropped our car at home!. Recommend him We bought a Golf through Steve over Internet; without even seeing him; 100% professional, friendly and even dropped our car at home!. Recommend him greatly! More

A great car purchasing experience. I wanted a yellow TDI beetle convertible. I visited a dealer I the Central Valley who were very nice, but unable to deliver the car they found for me I wanted a yellow TDI beetle convertible. I visited a dealer I the Central Valley who were very nice, but unable to deliver the car they found for me and after 8 days, the car had not yet been delivered, nor had anyone left to retrieve the vehicle. I then went to a second dealer, I told them the car existed, and hoped they could find it for me. After 2 days of a salesmN trying to sell me other models and versions of vehicles, I finally decided to search until I found the car by calling around. I called VW Capistano and Mike said the vehicle was outside his window and put a sold sign on it for me. I then booked a flight down to Santa Ana to pick up my new car. Mike and his manager worked out a great deal for me and he even arranged for a protective coating to be put on my car during his day off, as well as preparing the paperwork for me. He arranged for a ride from the airport as well. It was just a perfect sale. I was on the highway in less than 2 hours after I arrived at the dealership. Mike gave me a great orientation to my car after the financial papers were signed and I was toured around the dealership and shown where my car was being detailed (Gustavo did a great job), the service area, and the lot. After 2 unpleasant experiences, I was prepared for the worst, and received a surprising fabulous experience. Mike even put some bottled water in my car for my 8 hour drive home. If that isn't service.... Mike even called me a couple of times to see how I was enjoying my new car. I really appreciate everything the crew at VW Capistano did to make my car purchase easy. More

No pressure browsing We bought a Tiguan here two years ago. We were just collecting it after service but curiosity got the better of us so we started to look at the newer We bought a Tiguan here two years ago. We were just collecting it after service but curiosity got the better of us so we started to look at the newer models. Bennett Deming greeted us and walked us through some options. The whole experience was a sincere pleasure. He demonstrated a genuine interest in us and a real desire to help us. There was no unnecessary pressure or unnatural questioning - just a very sincere and engaging approach that made us both respect and like him (and ultimately the dealership). I think his approach is the right one for long term customer engagement and satisfaction. FYI - Bennett did ask us whether we preferred to deal with the guy who sold us the original car (Steve Skinner?) - I said no. More

Great experience After trying two other VW dealers in the OC area Capo was recommended by a friend. I could not be happier. Great service and a great deal. After trying two other VW dealers in the OC area Capo was recommended by a friend. I could not be happier. Great service and a great deal. More

Absolutely fantastic service. Our sales person, Connie Carroll, made buying a new car fun again. She was very attentive, listened carefully to the model for which we were looking, Our sales person, Connie Carroll, made buying a new car fun again. She was very attentive, listened carefully to the model for which we were looking, and helped us find the exact car for which we were looking. No high pressure sales techniques were ever applied. I would definitely refer my friends to Connie and Capistrano Volkswagen if they were in the market for a Volkswagen. This was an absolute wonderful buying experience. It felt like we were dealing with family. More

A+ Dealer Steve and his team were all super friendly and easy to work with. It's a beautiful dealership. Love my new car and the ease with which I was able to o Steve and his team were all super friendly and easy to work with. It's a beautiful dealership. Love my new car and the ease with which I was able to obtain it. I highly recommend Steve Skinner and VW Capistrano! More

Great Dealer, Amazing Customer Service! It was an absolute pleasure working with Steve and Kevin getting my parents into their new Golf Sportwagen. They were very kind and patient with them It was an absolute pleasure working with Steve and Kevin getting my parents into their new Golf Sportwagen. They were very kind and patient with them explaining everything in detail (sometimes more than once, hehe) and left them very comfortable with the process. Great place, great people, and a great experience. More

FIRST Buying Experience :-) This was both my wife and my first car buying experience!!! What I've heard can be a not so fun, stressful and often anxious process, was for us an ea This was both my wife and my first car buying experience!!! What I've heard can be a not so fun, stressful and often anxious process, was for us an easy-going, comfortable and professional experience at Capistrano Volkswagen. Moe Afzal was very friendly, patient and thorough with the questions we had for him, and the insight he offered. I would VERY HIGHLY RECOMMEND Capistrano VW to anyone that is looking to purchase :-) More