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Capistrano Volkswagen
San Juan Capistrano, CA
1,606 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,606 reviews
September 16, 2015
No pressure browsing We bought a Tiguan here two years ago. We were just collecting it after service but curiosity got the better of us so we started to look at the newer We bought a Tiguan here two years ago. We were just collecting it after service but curiosity got the better of us so we started to look at the newer models. Bennett Deming greeted us and walked us through some options. The whole experience was a sincere pleasure. He demonstrated a genuine interest in us and a real desire to help us. There was no unnecessary pressure or unnatural questioning - just a very sincere and engaging approach that made us both respect and like him (and ultimately the dealership). I think his approach is the right one for long term customer engagement and satisfaction. FYI - Bennett did ask us whether we preferred to deal with the guy who sold us the original car (Steve Skinner?) - I said no. More
by DrivingOC
Employees Worked With
Bennett Deming
September 16, 2015
Great experience After trying two other VW dealers in the OC area Capo was recommended by a friend. I could not be happier. Great service and a great deal. After trying two other VW dealers in the OC area Capo was recommended by a friend. I could not be happier. Great service and a great deal. More
by Monkey42
August 17, 2015
Absolutely fantastic service. Our sales person, Connie Carroll, made buying a new car fun again. She was very attentive, listened carefully to the model for which we were looking, Our sales person, Connie Carroll, made buying a new car fun again. She was very attentive, listened carefully to the model for which we were looking, and helped us find the exact car for which we were looking. No high pressure sales techniques were ever applied. I would definitely refer my friends to Connie and Capistrano Volkswagen if they were in the market for a Volkswagen. This was an absolute wonderful buying experience. It felt like we were dealing with family. More
by JT & LT
Employees Worked With
Nick Colucci and Paul Clark
August 12, 2015
Says one thing does another After finding a better deal at another dealer Steve Skinner said he would sell me the car for the same amount and that I would get treated better at C After finding a better deal at another dealer Steve Skinner said he would sell me the car for the same amount and that I would get treated better at Capo if I came down to his dealership. I get there go through the whole process and we get to the numbers. His number is $2k more then he had quoted me. He says it's because I was looking to lease and that the price he gave me is different for a lease. Which is completly false. The price of the car is the price of The car wether I or VW financial sign the check. Look it up on any car sight. My credit is over 800 so that has no bearing. It comes down to him say one thing and doing another. I was lured in under false pretenses and untruths. I will not be back to this dealer. More
by Carl
Employees Worked With
Steve Skinner
August 04, 2015
A+ Dealer Steve and his team were all super friendly and easy to work with. It's a beautiful dealership. Love my new car and the ease with which I was able to o Steve and his team were all super friendly and easy to work with. It's a beautiful dealership. Love my new car and the ease with which I was able to obtain it. I highly recommend Steve Skinner and VW Capistrano! More
by GTI2015
Employees Worked With
Kevin , Steve Skinner
July 14, 2015
Great Dealer, Amazing Customer Service! It was an absolute pleasure working with Steve and Kevin getting my parents into their new Golf Sportwagen. They were very kind and patient with them It was an absolute pleasure working with Steve and Kevin getting my parents into their new Golf Sportwagen. They were very kind and patient with them explaining everything in detail (sometimes more than once, hehe) and left them very comfortable with the process. Great place, great people, and a great experience. More
by Egaff1083
Employees Worked With
Kevin from Leasing, Steve Skinner
June 26, 2015
FIRST Buying Experience :-) This was both my wife and my first car buying experience!!! What I've heard can be a not so fun, stressful and often anxious process, was for us an ea This was both my wife and my first car buying experience!!! What I've heard can be a not so fun, stressful and often anxious process, was for us an easy-going, comfortable and professional experience at Capistrano Volkswagen. Moe Afzal was very friendly, patient and thorough with the questions we had for him, and the insight he offered. I would VERY HIGHLY RECOMMEND Capistrano VW to anyone that is looking to purchase :-) More
by jfullerton
June 21, 2015
"4th Golf leased" I've been doing business with Capo VW for better than ten years now. I have now just leased my 4th Golf. In 4 words, "THEY ARE THE BEST' from Sales to I've been doing business with Capo VW for better than ten years now. I have now just leased my 4th Golf. In 4 words, "THEY ARE THE BEST' from Sales to Service, no body beats them, and I've been buying and or leasing cars for 57years!!! Steve Skinner was the 4th salesmen I've dealt with over the years and I found him to be a real Pro. He knows his product and had no problem answering in and all of my questions. He put together a wonderful deal for me and I only hope I can deal with him again 36 months from now when I lease my next Golf. More
by luckey2
Employees Worked With
Steve Skinner
June 12, 2015
EASY!!!!! Best experience we have ever had buying a car! Friendly, knowledgeable! We were in and out in no time! Love our new Jetta!!! Would recommend this Best experience we have ever had buying a car! Friendly, knowledgeable! We were in and out in no time! Love our new Jetta!!! Would recommend this dealership in a heart beat!! More
by Bullit
Employees Worked With
June 12, 2015
Second Time The second time was just like my first lease three years ago....a great experience because you all care. And you make it happen as smoothly as you ca The second time was just like my first lease three years ago....a great experience because you all care. And you make it happen as smoothly as you can. This is definitely a customer oriented dealership. The best I have found so far and that's been a long time! The car drives very smoothly too. More
by jchsurvey
