Capistrano Volkswagen

Outstanding customer service! I spent three weekends visiting car dealerships and this was BY FAR the best experience. Our salesperson, Curtis Kelley, was professional and knowled I spent three weekends visiting car dealerships and this was BY FAR the best experience. Our salesperson, Curtis Kelley, was professional and knowledgeable. Highly recommend. More

Outstanding experience We found a used 2012 Audi A4 online at this dealership. We live in the San Diego area so we had a lot of questions about the car before we were going We found a used 2012 Audi A4 online at this dealership. We live in the San Diego area so we had a lot of questions about the car before we were going to make the drive to Orange County. We spoke with Curtis, he was very helpful in answering our questions. Called us back in a very timely manner with answers to our questions. When we decided to make the drive to the dealership, Curtis was very easy to work with. Friendly, professional and made our car buying experience a very pleasant one. More

My 5th NEW VW from this dealership in 11 years!! This dealership and buying experience is wonderful. Everyone is extremely professional. Steve and Joey (Finance Guy) made this a simple and affo This dealership and buying experience is wonderful. Everyone is extremely professional. Steve and Joey (Finance Guy) made this a simple and affordable transaction. Car was ready as promised, no snags. Five Star, White Glove service. More

One of the best car buying experience with Steve Skinner I have been selling cars 10 years ago for Porsche and Jaguar. As someone who has been in the industry for 10 years I am usually called to help negoti I have been selling cars 10 years ago for Porsche and Jaguar. As someone who has been in the industry for 10 years I am usually called to help negotiate the deal and make sure there is no "issues". I got 3 VW-s from another dealer in the area in the past 16 months for my wife, my nephew and a friend. Now it was time to get another one for my other nephew and I tried to get it at the same dealer like before. For whatever reason, the communication was to slow so I decided to go somewhere else. I contacted Capistrano VW because of a near new VW Beetle and Steve jumped on it right a way. ALL my questions got answered, ALL! I am a little demanding as a customer and "hard to get" but the experience was SUPERB !!! Everyone at the dealership was professional, friendly, and there was no pressure throughout the entire time. I live in San Pedro and WILL NOT mind driving for 1.5 hours and again the same back once I decide to get another VW. I would like to HIGHLY recomand Steve. You won't regret buying here! More

Excellent with Steve Skinner! I bought a Certified with low mileage and got a beautiful car! Steve Skinner made it easy. Being a woman - I had been shopping for over a month and I bought a Certified with low mileage and got a beautiful car! Steve Skinner made it easy. Being a woman - I had been shopping for over a month and was tired of the hard sale. They transferred me to Steve and I will say thankfully. He was not high pressure, didn't scare me with "no negotiation talks", just showed me the cars that I was interested in, didn't make me feel like I was wasting his time and he got the sale. I would highly recommend him if you go in there... He is flexible with time and at the end - he took over 1/2 hour to explain all the features inside the car. Very nice dealership but it's all about the people. Try Steve Skinner. People I dealt with inside to seal the deal were respectful as well. Also, my car is really pretty! Passat... More

Car Buying Made Easy I was in the market for a VW Beetle and found two different dealerships that had the exact same car for the same price. I reached out to both, but on I was in the market for a VW Beetle and found two different dealerships that had the exact same car for the same price. I reached out to both, but only VW Capistrano contacted me within the hour. I spoke with Connie and made an appointment for the following day. As a sales person, I appreciate the extra mile. The moment I received a follow up email from Connie containing a link to a personalized video tour of my vehicle of interest, that I wanted to do business with Connie. I chose a dealership 60 miles away from me for excellent service, and that is exactly what I got. From the GM personally walking me to Connie, from Connie walking me to Finance, to Finance explaining everything. I drive a VW because of the quality of car. I continue to choose VW after VW because of their great customer service. More

Highly Recommend! My husband and I were in the market for a safe and reliable used car for our 16-year old daughter. Although we had a short list of cars we were inter My husband and I were in the market for a safe and reliable used car for our 16-year old daughter. Although we had a short list of cars we were interested in, we expected it to take weeks, if not months, to find a gently used car we all agreed on. We spent quite a bit of time researching used cars online, so we had a good understanding of average miles, years, and prices of cars within our budget. We decided to begin our search at Capistrano Volkswagon, with the intent of visiting several dealers throughout the weekend. We were warmly greeted by Curtis Kelley, who showed us several cars on our list. My husband and I were stunned and amazed to find that Capistrano Volkswagon's prices were significantly lower than what we had found through our online searches at CarMax, CarGurus, etc.! And, in addition to lower pricing, the cars we found were newer and had fewer miles! After considering a few cars, we purchased a 2012 Jetta S that had recently come off of a corporate lease with only 17,000 miles. The car exceeded our expectations with regard to price, miles, year, and condition, and we couldn't be happier. Curtis was wonderful to work with and made the whole process seamless and memorable. We highly recommend Capistrano Volkswagon for its professionalism, service, and quality. Thanks, Curtis...it was a pleasure to work with you! More

#AMAZING I found a 2012 Passat SE on AutoTrader so decided to take a ride up with my parents to see the car. I'm 18 so I was hunting for my first car. I contac I found a 2012 Passat SE on AutoTrader so decided to take a ride up with my parents to see the car. I'm 18 so I was hunting for my first car. I contacted Connie and she got back to me within an hour. She sent a quick video showing the car and the features which really helped. I showed that to my parents and we decided it would be worth it to check out the car. We made an appointment and drove up. Great service, Connie was awesome, and so was Nick. We were in and out in under 2 hours which was awesome! Everyone was so friendly and Connie really knew what she was talking about. I am so happy with the car and definitely recommend the dealership to anyone!!! More

***** 5 Stars for McCiurtis Kelley! INTEGRITY Dear Golf lover, I had the pleasure to deal with Curtis! I was looking for a white Golf, manual transmission only. This car is hard to find, it w Dear Golf lover, I had the pleasure to deal with Curtis! I was looking for a white Golf, manual transmission only. This car is hard to find, it was 10 years ago and is now as well. Curtis made it happen for me! I made a deposit and two days later the car was delivered at his dealer ship. As I picked it up he took the time to show me everything in the car, and he programed all my favorite radio stations. At no point did I ever feel rushed by him. And I spent quite some time there! We calculated gas efficiency, what the difference would be in comparison to a diesel engine etc. He is not like the "usual" car sales person (I am confident you know what I mean), he is personable, patient, explains everything really detailed, has a nice demeanor about himself. He was very responsive in regards to all my emails and text messages. I am originally from San Diego and would drive to San Juan Capistrano anytime to deal with Curtis. Thank you Curtis again for all your assistance in finding me my white stick shift Golf! You are very much appreciated. 5Star service but ***only*** for Curtis! Thank you, More

Best Car Dealer Experience I've Had After much shopping around, we visited the folks at Capistrano Volkswagen based on a recommendation we had from another customer. Our experience did n After much shopping around, we visited the folks at Capistrano Volkswagen based on a recommendation we had from another customer. Our experience did not disappoint. From the moment we walked in the door, we felt like we were in a friendly environment, where we were treated with respect. We ended up leasing a 2015 Tiguan SEL from Mike Stieber, and would highly recommend Mike and VW Capistrano to anyone in the market for a new car. More