Capistrano Volkswagen

Great customer service, would highly recccomend. Would highly reccomend Steve, very knowlagable about the product and I got a great deal on my new eGolf. Very short wait to get into finance, overall Would highly reccomend Steve, very knowlagable about the product and I got a great deal on my new eGolf. Very short wait to get into finance, overall a great experience. More

Long-distance purchase After searching locally for a hard-to-find Beetle TDI we located this one at Capistrano Volkswagen via a website. With the dealership being 500 miles After searching locally for a hard-to-find Beetle TDI we located this one at Capistrano Volkswagen via a website. With the dealership being 500 miles away, we were unsure about buying the vehicle sight unseen, but with the help of a detailed custom video received from Connie Carroll we decided to purchase the car. She was able to FedEx us the documents next day along with a convenient prepaid return envelope, and offered to pick us up at the airport 20 miles away to take ownership of the vehicle. I would highly recommend this dealership to anyone! More

Drama free professional service with a smile How nice to find a dealership that made me feel great as soon as I walked in. They gave me the deal I needed and Connie was very professional in her How nice to find a dealership that made me feel great as soon as I walked in. They gave me the deal I needed and Connie was very professional in her approach with a warm welcome. First class service More

Easy car buying experience! Buying a new Passat from Steve was a great experience. He was very easy-going, professional, and I never felt pressured or that he was hustling me. Buying a new Passat from Steve was a great experience. He was very easy-going, professional, and I never felt pressured or that he was hustling me. I got exactly the car I wanted! Thank you, Steve Kim More

Outstanding customer service! I spent three weekends visiting car dealerships and this was BY FAR the best experience. Our salesperson, Curtis Kelley, was professional and knowled I spent three weekends visiting car dealerships and this was BY FAR the best experience. Our salesperson, Curtis Kelley, was professional and knowledgeable. Highly recommend. More

Outstanding experience We found a used 2012 Audi A4 online at this dealership. We live in the San Diego area so we had a lot of questions about the car before we were going We found a used 2012 Audi A4 online at this dealership. We live in the San Diego area so we had a lot of questions about the car before we were going to make the drive to Orange County. We spoke with Curtis, he was very helpful in answering our questions. Called us back in a very timely manner with answers to our questions. When we decided to make the drive to the dealership, Curtis was very easy to work with. Friendly, professional and made our car buying experience a very pleasant one. More

My 5th NEW VW from this dealership in 11 years!! This dealership and buying experience is wonderful. Everyone is extremely professional. Steve and Joey (Finance Guy) made this a simple and affo This dealership and buying experience is wonderful. Everyone is extremely professional. Steve and Joey (Finance Guy) made this a simple and affordable transaction. Car was ready as promised, no snags. Five Star, White Glove service. More

One of the best car buying experience with Steve Skinner I have been selling cars 10 years ago for Porsche and Jaguar. As someone who has been in the industry for 10 years I am usually called to help negoti I have been selling cars 10 years ago for Porsche and Jaguar. As someone who has been in the industry for 10 years I am usually called to help negotiate the deal and make sure there is no "issues". I got 3 VW-s from another dealer in the area in the past 16 months for my wife, my nephew and a friend. Now it was time to get another one for my other nephew and I tried to get it at the same dealer like before. For whatever reason, the communication was to slow so I decided to go somewhere else. I contacted Capistrano VW because of a near new VW Beetle and Steve jumped on it right a way. ALL my questions got answered, ALL! I am a little demanding as a customer and "hard to get" but the experience was SUPERB !!! Everyone at the dealership was professional, friendly, and there was no pressure throughout the entire time. I live in San Pedro and WILL NOT mind driving for 1.5 hours and again the same back once I decide to get another VW. I would like to HIGHLY recomand Steve. You won't regret buying here! More

Excellent with Steve Skinner! I bought a Certified with low mileage and got a beautiful car! Steve Skinner made it easy. Being a woman - I had been shopping for over a month and I bought a Certified with low mileage and got a beautiful car! Steve Skinner made it easy. Being a woman - I had been shopping for over a month and was tired of the hard sale. They transferred me to Steve and I will say thankfully. He was not high pressure, didn't scare me with "no negotiation talks", just showed me the cars that I was interested in, didn't make me feel like I was wasting his time and he got the sale. I would highly recommend him if you go in there... He is flexible with time and at the end - he took over 1/2 hour to explain all the features inside the car. Very nice dealership but it's all about the people. Try Steve Skinner. People I dealt with inside to seal the deal were respectful as well. Also, my car is really pretty! Passat... More

Car Buying Made Easy I was in the market for a VW Beetle and found two different dealerships that had the exact same car for the same price. I reached out to both, but on I was in the market for a VW Beetle and found two different dealerships that had the exact same car for the same price. I reached out to both, but only VW Capistrano contacted me within the hour. I spoke with Connie and made an appointment for the following day. As a sales person, I appreciate the extra mile. The moment I received a follow up email from Connie containing a link to a personalized video tour of my vehicle of interest, that I wanted to do business with Connie. I chose a dealership 60 miles away from me for excellent service, and that is exactly what I got. From the GM personally walking me to Connie, from Connie walking me to Finance, to Finance explaining everything. I drive a VW because of the quality of car. I continue to choose VW after VW because of their great customer service. More