Capistrano Volkswagen

Within a few moments of stepping on the lot I was greeted by Don. I told him I was looking for a simple 4-door Golf and he showed me what they had on the lot. We test drove a car and I told him I wanted a fe by Don. I told him I was looking for a simple 4-door Golf and he showed me what they had on the lot. We test drove a car and I told him I wanted a few other options. He brought over another car from a back up lot and I took a look at it. We talked some finance numbers and he told me a couple figures. They did not have the exact color/trim I wanted so I went home to think it over and check out a few other makes. Don never pressured me and treated me professionally at all times. When we finally agreed on a vehicle he helped me get great financing which made a huge difference on my monthly payment and allowed me to go for the extended warranty. I was very satisfied with my purchase and everyone at Capistrano treated me with respect. Even after I signed all the papers we had a nice chat before I took possession of the car. The finance guy, Brian S, was also a great person to work with and treated me well. I have had the car for a few weeks now and I love it. I can see myself back at Capistrano in a few years buying my next car. More

Capistrano VW had not only awesome customer service, but their selection of vehicles was exceptional. As a recent college grad, being able to purchase my first car with the college graduate program gave me their selection of vehicles was exceptional. As a recent college grad, being able to purchase my first car with the college graduate program gave me the confidence to know I can afford a great car. Capistrano VW and the staff were all more than willing to help me with my every need, and made the entire process from the minute I walked in the door, to the minute I drove off the lot, incredibly smooth and FUN! More

They were very helpful, nice and friendly. No pressure at all. The best of all they were willing to price match. Overall I enjoyed buying car from them. all. The best of all they were willing to price match. Overall I enjoyed buying car from them. More

CapoVW is the ONLY dealership I would ever recommend. Through each step of the purchase process, Don and his team were quick, friendly, up front and honest. In my experience with car dealerships, I've ha Through each step of the purchase process, Don and his team were quick, friendly, up front and honest. In my experience with car dealerships, I've had rude, greedy, friendly, sneaky, and always thought that was just the way buying a car was...a necessary evil. However, I had many interactions with Don during the purchase of my Beetle, and my car buying experience was actually wonderful! He was attentive, knowledgeable, accommodating and more importantly HONEST... Never pushy or demanding. Capo doesn't feel like a predatory dealership. It feels like a safe place to buy a car. I trust them...never thought I'd ever say that about a car dealership and its employees. I was so impressed with this place, that I drove almost 40 miles just to do business with them. I love the staff at CapoVW! Don, Tom, Kevin, Gary...it was MY pleasure to buy my car at CapoVW! Thank you for helping me buy my car...my dream VW Beetle! THANK YOU!! More

Don listened to what I wanted and gave what I asked. I got the car I wanted and processed the sale in record time. I appreciate the focus on getting me out the door quickly. got the car I wanted and processed the sale in record time. I appreciate the focus on getting me out the door quickly. More

I leased a new 2013 Jetta TDI and I love it!! Don and everyone at the dealership were very helpful and friendly! I would recommend this dealership and will definitely be returning! everyone at the dealership were very helpful and friendly! I would recommend this dealership and will definitely be returning! More

Our daughter purchased a Jetta exactly one year ago to the day, from April Dean. April was so helpful to her that we immediately thought of her when we were ready to purchase a new car. We did not spend the day, from April Dean. April was so helpful to her that we immediately thought of her when we were ready to purchase a new car. We did not spend a great deal of time looking around because April showed us exactly what we wanted, after viewing a few options. We ended up with a beautiful red beetle (which I had always wanted). Everyone we met at the dealership was friendly and helpful, especially April, and the customer service is excellent. We would not hesitate to return to Capistrano VW in the future. Thanks for making it so easy April. More

Hi Cory- I left a message on your recorder today regarding my experience this morning with Mike. Unfortunately, I was not able to do the service on my car today after being given incorrect informati regarding my experience this morning with Mike. Unfortunately, I was not able to do the service on my car today after being given incorrect information (which is not the real issue) and the total disregard for customer service by Mr. Hollbrook. This is not the first time I have received substandard service from Mike. I had an issue with my tire last year that resulted in me going to GoodYear to have the tire repaired after Mike would not even inspect it. I do not think Mike represents VW or your dealership in a courteous, professional or interested manner-In fact, his actions reflect an "I could care less" attitude. As I explained on my recorded message to you- I will no londer use your dealership, but as a business owner myself, I though you should know why. I am also going to log these complaints on the VW website as well as Yelp and any other "customer satisfaction" web sites. After two years of terrible customer service, I think something should be done to help Mike either change his attitude, or move on to a job he likes better. Sincerely, Anne McGraw More

Don was super busy, yet attentive and able to meet our needs. I had already done my research, so he didn't waste my time with unnecessary information and "salesman" techniques. He worked with us to get th needs. I had already done my research, so he didn't waste my time with unnecessary information and "salesman" techniques. He worked with us to get the best price and was able to get approval to match a competitors price. More

I purchased a car from April Dean last year and had to send my parents back for their new car!!! She was equally helpful and the entire process of purchasing my mom's new Beetle was easy and seamless. T send my parents back for their new car!!! She was equally helpful and the entire process of purchasing my mom's new Beetle was easy and seamless. Thank you so much for your attention to detail! More