Capistrano Volkswagen

So I haven't purchased a NEW car in 17 years. Mainly because I HATE the "new car purchase" process. High pressure sales and I do NOT go together. I had heard great things about Capistrano Volkswagen and because I HATE the "new car purchase" process. High pressure sales and I do NOT go together. I had heard great things about Capistrano Volkswagen and I thought I would give them a shot. I told myself that if I felt any pressure from the start, I would walk away and try again in 17 more years... My family and I were pleased to meet Connie Carroll, who allowed us to browse the lot, and see/test multiple cars and at NO time asked me "what will it take to get you in this car today". We actually left the lot without purchasing a car while we discussed (at home) if we wanted to purchase any of the cars we test drove. When I called Connie back, she was just as helpful as when we were on the lot, and took the time to answer my questions and provide additional information. I didn't purchase a car for another week, and STILL Connie didn't pressure me. I am so pleased with the ENTIRE staff at CapoVW, and would recommend this dealership to ANYONE considering a new or used VW. Great work CapoVW, you have a lifetime client. And, Connie... thank you for taking your time with me!!!!! More

Really great car buying experience, and I would highly recommend Connie Carroll. She was really friendly and made my experience pain free. My overall experience with everyone there has been great, and I recommend Connie Carroll. She was really friendly and made my experience pain free. My overall experience with everyone there has been great, and I look forward to working with them again in the future. More

I was treated with respect and honesty. I appreciated the no pressure but directness of the sale. All my questions were answered. I enjoyed the common interest in vintage volkswagons. the no pressure but directness of the sale. All my questions were answered. I enjoyed the common interest in vintage volkswagons. More

Connie Carroll is AWESOME!!!! If you are thinking of buying a Volkswagen there is no better dealership or sales person. Connie went above and beyond to help me find my VW and I couldn't be any happier. buying a Volkswagen there is no better dealership or sales person. Connie went above and beyond to help me find my VW and I couldn't be any happier. I have owned multiple VW and I absolutely love the company. They make a great product at an affordable price. I bought the new 2013 Passat and haven't had any problems. Any new car I buy will be done through Connie, she is by far the best & friendliest sales person I've met. Thank you so much again Connie! More

Don and Nick went out of their way to help me and make me feel comfortable. A wonderful experience, every dealership should be like this one. feel comfortable. A wonderful experience, every dealership should be like this one. More

April did an awesome job with the sale. I contacted her by phone a few days before I visited the dealership. She was able to match a Truecar.com price even though the dealership is not yet a Truecar dealer by phone a few days before I visited the dealership. She was able to match a Truecar.com price even though the dealership is not yet a Truecar dealership. April arranged the entire deal by phone and took a deposit. When I arrived at the dealer a few days later everything was handled. The car was washed and fueled and all we had to do was sign the paperwork. Joey, the finance manager was awesome. No games here either. He was straight forward and we were in and out in a minimal amount of time. I would recommend this dealer to anyone. More

Had a great experience working directly with Curtis as we were shopping for a vehicle for our daughter. I would recommend any friends looking for a VW to contact him first. were shopping for a vehicle for our daughter. I would recommend any friends looking for a VW to contact him first. More

We were so not looking forward to visiting a dealership to purchase a new car; no, not at all! Previous experience and regaled stories of friends and family of all the stress, emotion, pressure, and sales to purchase a new car; no, not at all! Previous experience and regaled stories of friends and family of all the stress, emotion, pressure, and salesman rudeness played in my head. I did the research and planning prior to contacting Capo VW. I called ahead of time and was referred to sales associate April Dean. She had me at "hello". :) I was prepared to "do battle", lol. Pleasantly surprised, I was "bowled over" by her professionalism, courteousness, knowledge and experience. She listened and offered information and knowledge to help me decide what vehicle I wanted, and what I needed. At the end of our conversation I was confident of the car I wanted and immediately wanted to see it in person; if it is what she claimed it to be, purchase it that same day. Without missing-a-beat she encouraged me to complete an on-line application prior to meeting, so as to streamline the time needed in-house. I made an appointment for that afternoon and we started our trek from Los Angeles County. Well, upon arrival April Dean met us as we set foot into the showroom. She was ready and prepared for our meeting. We looked at the vehicle and knew we wanted to purchase it. A Certified Pre-Owned 2013 Jetta Hybrid SEL Premium. The rest is history! She even went so far as to give us her personal cell number if we ever needed to get a hold of her...who does that?!! Thx April. No buyer remorse here!! I highly recommend this dealership to purchase your next vehicle and encourage you to request "Cowgril" April Dean. She's for real. More

My experience at the Capistrano Volkswagen dealership was exceptional, I felt like everything was very seamless. When I came to the Volkswagen dealership I was instantly greeted by the receptionist in the lo exceptional, I felt like everything was very seamless. When I came to the Volkswagen dealership I was instantly greeted by the receptionist in the lobby and she found Connie to help me rather than me do the searching. Connie was very friendly. I came in with a very specific idea of what I wanted and we found it. Everything seemed very efficient as far as paperwork, and Connie made everything seem very easy and less daunting being that this was the first car that I bought from a dealership. Connie was very helpful from helping me find my future car, to filling out paperwork, and even setting up the Bluetooth in my car. She responds to emails in a timely manner and she even followed up a few times after all was said in done. I had visited all the dealerships in the area, and by far my Volkswagen experience was far superior to all the experiences I had at other dealerships. Everyone I came into contact with with at Volkswagen were friendly and professional. They listen and are very helpful and never did I feel like I was dealing with a slimy salesman. I would definitely recommend Connie Carroll and would recommend Capistrano Volkswagen dealership in general, they did not disappoint. Best dealership in the area. More

Connie did a great job selling me my car. She found the car I was looking for and gave me the price per month I requested. She took the time to go over all the details of the car and even paired my bluetoo car I was looking for and gave me the price per month I requested. She took the time to go over all the details of the car and even paired my bluetooth. I would recommend her to anyone I know. More