Capistrano Volkswagen

Hi Cory- I left a message on your recorder today regarding my experience this morning with Mike. Unfortunately, I was not able to do the service on my car today after being given incorrect informati regarding my experience this morning with Mike. Unfortunately, I was not able to do the service on my car today after being given incorrect information (which is not the real issue) and the total disregard for customer service by Mr. Hollbrook. This is not the first time I have received substandard service from Mike. I had an issue with my tire last year that resulted in me going to GoodYear to have the tire repaired after Mike would not even inspect it. I do not think Mike represents VW or your dealership in a courteous, professional or interested manner-In fact, his actions reflect an "I could care less" attitude. As I explained on my recorded message to you- I will no londer use your dealership, but as a business owner myself, I though you should know why. I am also going to log these complaints on the VW website as well as Yelp and any other "customer satisfaction" web sites. After two years of terrible customer service, I think something should be done to help Mike either change his attitude, or move on to a job he likes better. Sincerely, Anne McGraw More

Don was super busy, yet attentive and able to meet our needs. I had already done my research, so he didn't waste my time with unnecessary information and "salesman" techniques. He worked with us to get th needs. I had already done my research, so he didn't waste my time with unnecessary information and "salesman" techniques. He worked with us to get the best price and was able to get approval to match a competitors price. More

I purchased a car from April Dean last year and had to send my parents back for their new car!!! She was equally helpful and the entire process of purchasing my mom's new Beetle was easy and seamless. T send my parents back for their new car!!! She was equally helpful and the entire process of purchasing my mom's new Beetle was easy and seamless. Thank you so much for your attention to detail! More

Says what they will do and does what they say. Easy and Says what they will do and does what they say. Easy and friendly dealership. 5 th car bought from Steve. Always go here first. Save time and compare. Says what they will do and does what they say. Easy and friendly dealership. 5 th car bought from Steve. Always go here first. Save time and compare. More

We drove from Bakersfield to Capistrano VW to buy a Volkswagon CC. We called in the AM, April got back to us within 30 minutes and offered many incentives for us to make the 2+ hour drive. We arrived, Volkswagon CC. We called in the AM, April got back to us within 30 minutes and offered many incentives for us to make the 2+ hour drive. We arrived, the vehicle was ready and waiting, paper work ready to go and we were in and out with our new vehicle before 6pm. Amazingly smooth transaction and 2 days before Christmas on a Sunday! Very much worth the drive and highly recommend the dealership and April. Couldn't be more pleased with the transaction and hopefully the vehicle will be excellent as well. More

Without question, Capo VW was the most accommodating dealership I have ever experienced. Right from the outset, it was clear they wanted me to take the time necessary to make the best decision possible. dealership I have ever experienced. Right from the outset, it was clear they wanted me to take the time necessary to make the best decision possible. My test driving experience wasn't a typical drive down the street and back. Don Abadie, the sales and leasing consultant, wanted to make sure I had the opportunity to thoroughly get to know the car by allowing me to take the car for as long as I needed to get comfortable. At no point did I ever feel any pressure after I got back to the dealership. I've also followed up with several phone calls to Don. He has remained as interested in me as a customer as he had as a prospective customer. I have bought or leased many cars in many States. So, I write from experience in stating that Capo VW is comprised of the most authentic people by far. More

Don was fantastic. He really went above and beyond to earn my business and I couldn't ask for a better sales experience. Both pre, during and post sales were among the best I've ever experienced. I highl earn my business and I couldn't ask for a better sales experience. Both pre, during and post sales were among the best I've ever experienced. I highly recommend this dealership and Don More

This car buying experience was very easy and enjoyable! April was fantastic! I had a hard time deciding which car I wanted to buy and visited the dealership a few times for test drives. Every time, April April was fantastic! I had a hard time deciding which car I wanted to buy and visited the dealership a few times for test drives. Every time, April was more than happy to assist me. She took me out on 4 test drives. She was also more than happy to answer any and all of my questions over the phone. She was very patient with me! I never felt rushed into making a decision. I would be happy to buy another car from April as well as this dealership! More

April was an absolute dream to work with and purchase my new car. I traded in my 2010 VW Golf TDI for a 2013 Jetta Sportwagen TDI and I am absolutely over the moon with excitement on how easy the purchase new car. I traded in my 2010 VW Golf TDI for a 2013 Jetta Sportwagen TDI and I am absolutely over the moon with excitement on how easy the purchase was. I came in with exactly what I wanted to pay and I got exactly what I wanted!!! April was very easy to deal with and the whole process was a breeze!!! I would absolutely recommend using Capo VW!!! More

I came to Capo VW to test drive a CC. When I walked in the door, was greeted by April Dean's warm smile. This was my first time driving a Volkswagen and she was extremely helpful and informative - taking the door, was greeted by April Dean's warm smile. This was my first time driving a Volkswagen and she was extremely helpful and informative - taking time to answer all of my questions and took me on a test drive route that really gave me a great feel for the car. I'd highly recommend her as a salesperson to anyone visiting the dealership! More