Capistrano Volkswagen

Great customer service by April,got me the deal I wanted and was in and out of there in around an hour. Will buy my next car there as well. and was in and out of there in around an hour. Will buy my next car there as well. More

My wife and I appreciated the professionalism Don Abadie conveyed to us throughout the entire leasing process. Capistrano VW is very fortunate to have such an outstanding employee as Don. Thank you, conveyed to us throughout the entire leasing process. Capistrano VW is very fortunate to have such an outstanding employee as Don. Thank you, Ron & Bev Clarke More

Everything was great until I received this rebate from VW that should have applied to my last service visitin January 2012. Neither Greg, nor Cory nor Miles have responded to my correpondence. Too busy? Plea that should have applied to my last service visitin January 2012. Neither Greg, nor Cory nor Miles have responded to my correpondence. Too busy? Please don't forward the VW rebates to your customers if you don't want to honor them. Thanks, Vincent Roquebert More

THANKS so much!!! I would highly recommend this THANKS so much!!! I would highly recommend this dealership to anyone out there. Everyone that we worked with every step of the way, genuinely cared. THANKS so much!!! I would highly recommend this dealership to anyone out there. Everyone that we worked with every step of the way, genuinely cared. We got the exact car(2012 Golf TDI) we wanted at the greatest price (trust me I shopped it hard). We got a price that we wanted without any haggle. We were in and out of the dealership within 1 hour, never have we had this kind of experience. Great thanks to Moe and Ryan for making everything happen. We would also like to thank the finance guy Joey Robustelli who thoroughly explained everything clearly and professionally. 5 Stars across the board!!! Get your car here, it's what every dealership in the world should be like. Regards, Richard C. More

David and Nick did a great job of providing options for me. David was extremely personable and made sure I was comfortable with the lease I chose and took the time to make sure I understood everything. me. David was extremely personable and made sure I was comfortable with the lease I chose and took the time to make sure I understood everything. More

Going into the car buying process I was dreading haggling with overly pushy sales people and knew it would be a long day. Boy was I wrong! Capo VW was the second dealership I walked into in my hunt for a new with overly pushy sales people and knew it would be a long day. Boy was I wrong! Capo VW was the second dealership I walked into in my hunt for a new car and I was kindly greeted by David Hoke at the door. He took the time to introduce himself and tell me a little about the dealership and himself personally before rushing out to try and make a sale. I was INSTANTLY comfortable with him which took a lot of weight off my shoulders. I knew what I was looking for and he found the right car, took it on a lengthy test drive and was very descriptive about all of the features but not overbearing. I didn't feel like it was a sales pitch at all and he was never pushy. While discussing purchasing the vehicle and working out the financing he was very friendly and light hearted which made me feel more comfortable and less stressed. I was in and out of the dealership in about 2 hours. I have NEVER experienced a more comfortable, fun, and stress free situation that is usually quite the opposite. I will return to this dealership because of their values and background but especially because of David! I can't stress enough how wonerful and helpful he was! Thanks David!! I am now the proud owner of a 2012 VW Jetta! More

This was our second new VW in six months. We came back because the first experience was great. There was a minor mechanical issue with the new car (manufacturer error, not dealer error) that was dealt wit because the first experience was great. There was a minor mechanical issue with the new car (manufacturer error, not dealer error) that was dealt with immediately and very professionally. Another great experience overall. Might have to come back for a third car... More

I drove past not one, two, or three, but FOUR other Volkswagen dealerships to come to Capistrano VW. I was recommended there by a friend and I was not let down. Everyone there is very friendly, easy-go Volkswagen dealerships to come to Capistrano VW. I was recommended there by a friend and I was not let down. Everyone there is very friendly, easy-going, and very easy to talk to. That goes for salesmen, finance managers, even the mechanics! James helped me finally buy my first new car ever and it couldn't have been easier. I've got my first scheduled maintenance appointment made already and I'll happily drive by those other dealerships again to see these smiling faces again. More

My experience was very good, I love the new car and am looking forward to great gas mileage!!! This is my second car from this dealer and they treat you very well, no pressure, friendly and accomodating. looking forward to great gas mileage!!! This is my second car from this dealer and they treat you very well, no pressure, friendly and accomodating. More

I came in to the dealership to look at the GTI's, but not sure if I was ready to buy. Sherie provided me with the best customer service that I have ever experienced at a dealership. She was very friendly and sure if I was ready to buy. Sherie provided me with the best customer service that I have ever experienced at a dealership. She was very friendly and knowledgeable with the Volkswagen GTI's. She took me for a test drive and explained everything about the car. I was very impressed with the car, but even more impressed with her knowledge and that she was very happy to answer all my questions. I have been at dealers before where I loved the vehicle, but did not buy because of the sales person. Sherie was genuine and really cared about helping me get in the car that fit me and my situation. I really appreciate everything she did for me and I definitely will be recommending her to everyone I know. I will also come back to her when I am ready to buy again. Capistrano Volkswagen is lucky to have her on their team! More