Capistrano Volkswagen

This is the second time we visit this dealership, and we were really looking forward to get a new car. We found the car we wanted online and called pretty late on a Saturday afternoon. The first time we c were really looking forward to get a new car. We found the car we wanted online and called pretty late on a Saturday afternoon. The first time we called a guy answered and he said he would call back to let us know if the car was still available, but he didn’t call back so we were feeling a bit discouraged thinking someone else bought it. We called a second time, about an hour later and that’s when April answered and told us she would wait for us to arrive even though she had finished her day and was about to leave (which we thought was really nice because we were very excited to check out the Tiguan that same day). Working with April was a pleasant experience: she took all the necessary time and was very knowledgeable about the car’s features and made sure there wasn’t even one doubt left on our end. She was very nice, straightforward and never seemed rushed to get the sale over with, on the contrary, she seemed to enjoy her job and explaining to us all about the sales process and the car. We definitely had a great experience working with April. More

Don Abadie worked with my mom and I and he was extremely nice and so helpfull!! I was looking for a car and didn't know what I wanted and I came to Volkswagen (never driven one) and Don was had so much to s nice and so helpfull!! I was looking for a car and didn't know what I wanted and I came to Volkswagen (never driven one) and Don was had so much to say about the cars he truly sold me. I love my new Volkswagen cuz of Don! And everyone their was extremely nice! More

We visited this dealer on 2/25/2012 after viewing a CPO we were interested in on line. We were greeted by Dave Hoke as soon as we entered the dealership. He was polite, professional and personable. While i we were interested in on line. We were greeted by Dave Hoke as soon as we entered the dealership. He was polite, professional and personable. While it was a busy Saturday, he treated us as if we were the only people there. We did not feel rushed for time, he offered us a beverage, he asked/listened to our needs. He took us right to the vehicle we were interested in. He was very knowledgeable about the vehicle and very excited about the VW brand. The atmosphere in this dealership was very conducive to buying a vehicle. All other employees we came in contact with (Service Advisor, F&I, Cashier) were all friendly and treated us well. We sincerely left there feeling like part of their family. The total experience was enjoyable and refreshing. We highly recommend Dave Hoke and this dealership. More

I leased a 2012 Passat, all employees mentioned above were professional and extremely helpful. I would recommend this dealership to others. I was quite impressed with the dealership, the appearance of were professional and extremely helpful. I would recommend this dealership to others. I was quite impressed with the dealership, the appearance of the dealership and all the empoyees were eager to help. More

Don & Capistrano VW were a breath of fresh air to work with after a disastrous visit to a nearby VW dealer in Lake Forest the day before. It was because of Don and Capistrano VW that VW got my busin work with after a disastrous visit to a nearby VW dealer in Lake Forest the day before. It was because of Don and Capistrano VW that VW got my business and I was close to going to look elsewhere because of how 'shifty' other VW dealer was; they marked down the price of the car on-line, stickered it $3,000 more and then tried to convince me it was a bargain for $1,500 more than the on-line price ... totally shady! Don and Capistrano VW, on the other hand, was professional, helpful, informative and most importantly - none pushy. Don was more interested in what I needed that selling me a car, he explained the dealership's approach to pricing and was every bit what I would expect from a dealership of VW name and stature. Kudos to Don and the team there in Capistrano VM and shame on Fladaboe VW; if you are in need of a great new or used VW in the Orange County area - go straight to Capistrano VW to be treated like a customer and not a sucker! More

After visiting several dealerships while looking for a car, I stopped at Capistrano Volkswagen and was very impressed by the service I received. James Headland was our sales person. He was friendly, knowl car, I stopped at Capistrano Volkswagen and was very impressed by the service I received. James Headland was our sales person. He was friendly, knowledgeable, and very helpful. Everyone at the dealership was very accommodating. There was no hassle or pressure. I highly recommend Capistrano Volkswagen. James especially made the experience a great one! More

I just purchased my second VW (2010 Golf and 2012 Jetta) and there are 2 BIG reasons why Capo VW is voted #1 in Southern California: April Dean and Eric Menzies. These two individuals ROCK!! The most easy g and there are 2 BIG reasons why Capo VW is voted #1 in Southern California: April Dean and Eric Menzies. These two individuals ROCK!! The most easy going and honest people I have ever had the pleasure of meeting at a car dealership. They both made my experience fast, easy, and stress free. ~ Saul More

I did a ton of research online and finally decided to purchase a VW Routan. Once i decided on the car, it was a no brainer to purchase the car from Capo VW. They had by far and away the most selection purchase a VW Routan. Once i decided on the car, it was a no brainer to purchase the car from Capo VW. They had by far and away the most selection of both new and used Routan in So Cal. When I arrived to the dealership my family and i were warmly greeted by Sherie. I was immediately blown away by her knowledge of the Routan. Once my wife test drove the car, it was a done deal...she wanted it. now for the part I usually hate....the painful back and forth between sales person and sales manager. Usually this process involves the sales manager scribbling down on a piece of paper a bunch of numbers that don't make sense. i asked Sherie for a complete breakdown of the price, finance fees, sales tax, plate fee and so on. She gladly went to her sales manager and returned with a very neatly breakdown of all the fees. it allowed me to feel very confident on the entire purchase price of the car. furthermore, with their bottom line pricing on used cars, i knew the price was right (remember when i said i did a TON of research online first). This was by far and away the most pleasant experience i have had buying a car. i would highly recommend both this dealership and more specifically, Sherie, to anyone interested in a new car. More

This was the 2nd vehicle Sherie helped me with. Yet again, the best saleswoman I have ever worked with. I would always go back to buy a car from her. again, the best saleswoman I have ever worked with. I would always go back to buy a car from her. More

When I went to Capistrano Volkswagen to look at new cars I had no intention of actually purchasing a car on that day. The sales staff was very helpful, understanding and low pressure. I was able to test d I had no intention of actually purchasing a car on that day. The sales staff was very helpful, understanding and low pressure. I was able to test drive a number of different models without being cornered to make a deal at that moment. When the time came to purchase a vehicle and we decided to go with the Volkswagen Jetta TDI it was a no-brainer. I knew I would purchase it from Capo VW and when I showed up they were more than happy to go over the numbers and even offer me lunch while I waited. The transition to taking possesion of the vehicle was seemless and the follow-up satisfaction calls were a pleasant surprise. I would recommend this dealership and April Dean as a sales rep to anyone looking to purchase a new vehicle. More