Capistrano Volkswagen

Everything and everyone at Capistrano Volkswagen are super nice and Professional. I will be glad to tell all my friends what a great job they did. Very professional . super nice and Professional. I will be glad to tell all my friends what a great job they did. Very professional . More

The Capistrano sales team is best and most courteous VW Dealership. They took care of my family and I very well from start to finish. Our sales guy, Moe, treated us with extremely well. Extremely knowle Dealership. They took care of my family and I very well from start to finish. Our sales guy, Moe, treated us with extremely well. Extremely knowledgeable and helpful. Responded to emails and questions the same day. I put down the order for our Golf R in March 2011. For 10 months, Moe has kept us up to date with the order status every couple of weeks. We got the 1st Golf R at Capo. During the delivery process we had specific requests on how the PDI was handled, and the dealership accomodated every request. While we were waiting for the Golf R, my brother bought a VW Touareg TDI from Capo VW in Sept 2011. The price was extremely, extremely competitive. The Touareg is one of the best SUVs out there. Both cars are great. There is nothing that matches the solid German feel that VW's have. Afterwards, Moe followed up with us multiple times on how the cars are. Capo VW is one of those few dealerships that are more than fair and their motto "We never charge over MSRP" is true!( unlike other dealerships which wanted to mark up $$$$ their Golf R's). Overall a great dealership and atmosphere, and we will recommend Capistrano and Moe to all of my friends and family members. Thanks Capo and Moe!! More

Upon entering the Capistrano Volkswagen Dealership we were greeted promptly and courteously. April Dean was our salesperson and was very knowledgable about her product. We weren't quite sure what we w were greeted promptly and courteously. April Dean was our salesperson and was very knowledgable about her product. We weren't quite sure what we wanted, however she was patient and kind as we tried a few different vehicles. Our decision came down to price, size of car, and gas mileage. Our overall experience with Capistrano Volkswagen was fantastic! We would defiantly recommend this dealership to others. More

I came into capistrano vw last week to check out a car I found online. Eric had alot of knowledge about the car and took me and my girlfriend for a great test drive. Everyone at the dealership was great to found online. Eric had alot of knowledge about the car and took me and my girlfriend for a great test drive. Everyone at the dealership was great to work with, even the manager came out to talk with me before I left and not to try to sell, but just to make sure we got all the info we needed. I will definetly be coming back next time I need a car. More

This is the first VW I have ever purchased. Richard McAllister was my sales person and was very knowledgable and helpful. I test drove serval cars over about a two week period as I was comparing the V McAllister was my sales person and was very knowledgable and helpful. I test drove serval cars over about a two week period as I was comparing the VW to several other cars. Richard was very willing to keep test driving different VW cars if I wanted or needed to. In the end I purchased a new Jetta GLI from Capo VW and the enitire experience was very positive,fun and I would highly reccommend this dealer to anyone. The sales managers Nick and Tom were also easy to work with as was Brian in finance. Mark W. Aliso Viejo, Ca. More

Describing himself and the other salespersons at Capo VW, Richard McAllister said they are more "tour guides" than salesmen. He was able to quickly help us identify what we were looking for, and ga Richard McAllister said they are more "tour guides" than salesmen. He was able to quickly help us identify what we were looking for, and gave us a test drive in a car that had just come off the truck and had not even been prep'd yet. Within 24 hours I went from being skeptical to owning a new Passat at a great price, and I have not been happier since the purchase of my very first new car 27 years ago. We were short on time, so he expedited the paperwork and efficiently got us through everything, but was still careful and thorough. Oh, and he made the whole process quite fun for us, too. More

I walked onto the lot on a Wednesday evening and I was happily shocked that I was not flanked by sales people from 5 different directions. Rather, I felt (for once) that I was in control and can roam the happily shocked that I was not flanked by sales people from 5 different directions. Rather, I felt (for once) that I was in control and can roam the lot without the pressure of a 'cheesy car salesperson.' Talk about a sigh of relief!! Once greeted by James, the Journey began. James allowed me to walk through the lot and ask him the questions. Once he knew a general idea of what I was looking for, I felt comfortable enough to divulge my exact needs and wants. Clearly the man is a genius and directed me to my new VW Golf. James was extremely patient with my thousand questions and he goes above and beyond for the customer. I can not say enough positive things about this dealership. Best of all, if you're in the market for a used VW, they price their vehicles better than KBB. Even better, the price you see is non-negotiable...take it or leave it (thus, creating no pressure on either side!) LOVE THIS PLACE!!!!!! Is it weird that I can't wait to get my first oil change from them (and I live 50 miles north)? Perhaps....but trust me when I say, you won't be disappointed in James and the entire staff. More

Why am I so glad I boldly walked into Capistrano VW? Because when I gathered the courage to venture on to a car lot by myself I thought I was preparing for a battle and instead I met Steve Skinner. He i Because when I gathered the courage to venture on to a car lot by myself I thought I was preparing for a battle and instead I met Steve Skinner. He immediately put my fears about what buying a car from a dealer would be like to rest, listened to all of my quirky needs in a vehicle and then proceeded to help me get an ideal car. I thought I would have to buy a used vehicle but thanks to Steve knowing all the ins and outs of car buying he was able to help me realize that I could buy a brand new car for a basically comporable price to a used vehicle. I was shocked and so happy (once the shock wore off). I am now the very, very happy owner of a beautiful and spunky Tiguan. I am looking forward to a longterm relationship with Steve and this dealership. I feel like I've struck gold. If you're looking for a new or used VW I suggest you definately make a stop at Capistrano VW and talk with Steve--I am sure you won't be disappointed--he's so knowledgeable and will do all in his power to get you into the car you desire. More

Wow ! Car number two and I'm a happy customer again !, I love this place, David you rock, thank you for the great experience, I love my new GTI ! When it's time for car number three, we will be back again ! love this place, David you rock, thank you for the great experience, I love my new GTI ! When it's time for car number three, we will be back again ! thank you Capo VW More

Moe went out of his way to accommodate my every request and did an outstanding job.Moe displayed all the characteristics that I preach to my sales staff about putting the customers needs above all else and and did an outstanding job.Moe displayed all the characteristics that I preach to my sales staff about putting the customers needs above all else and following through on all commitments.I purchased the car sight unseen because I live on the east coast about 50 miles south of Boston, MA. and Moe secured a shipping company for me that was fantastic.They picked the car up in a timely fashion, and they were in constant contact with me with updates as to when it would be delivered.The shipping company also called me after the car was delivered to make sure I was happy, and to make sure I did not notice any damage after I washed the car(lots of salt and dirt from the cross country trip which I expected).Having dealt with other not so good shipping companies, I was duly impressed with their attention to detail.I will certainly be using them again in the future.As for the car,once again it was exactly as Moe described and the inside was showroom new.I am a very picky,detail orientated person and the car passed my inspection with flying colors.Once I had it cleaned up,it was exactly what I expected per Moe's descriptions right down to every detail we discussed.I am extremely pleased with the car and everyone at Capistrano VW.The Finance department did and outstanding job also, so I would like to recognize Cecile and Kevin for answering my questions related to that part of the sale.The paperwork was mailed overnight and was correct in every aspect.The process was smooth and seamless throughout.I also was assisted by Barbara in the office who called me immediately when I was having difficulty registering the vehicle at the MA DMV.This was not their fault(Capistrano VW), as MA requires different paperwork for registration than CA but we managed to get it all straightened out.I am very pleased with the whole transaction and attention to detail by everyone involved.It it my goal to relocate to Southern CA in the near future,so I will certainly stop in to thank them personally. I have been lucky enough to drive many nice cars, but I have to say that this car is right up there with the best of them.It handles like true German sports car,looks fantastic(very sporty),has great power and still gets tremendous fuel mileage(just hit 40.3 MPG).Outstanding!! If they get another one, I suggest you grab it.They only made 2500 of these and they are very very cool.Thanks again to the whole team at Capistrano VW for a truly great purchase experience.If you looking for a great place to do business.Look no further!!Call or visit them today!! More