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Capistrano Volkswagen

San Juan Capistrano, CA

4.5
1,600 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen. If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer. Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,600 reviews

January 12, 2012

The dealership was great, fast, friend and no hassle. The salesmen did a great job on representing VW's. All the staff greeted me with a hello and a smile. I will buy my next car from this dealership. More

by Boyz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
McCurtis Kelley, Curtis Kelley
January 10, 2012

The team at Capistrano was helpful, patient and very professional. Richard, our main contact, was very informed and was able to answer all questions. This was our first time purchasing a VW product and More

by wetrainyou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard, Richard McAllister
January 09, 2012

I'm happy, got my new VW. David was the kind, funny and nice, he answer all my question,i think he is the best saler. More

by niloo99
Customer Service
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Price
Recommend Dealer
Yes
Employees Worked With
David Hoke
January 08, 2012

After doing a lot of research on purchasing a VW I settled on VW Cap and was so satisfied! James was extraordinarily helpful and friendly. I have had my car now for about a month and wouldn't change t More

by Coco knows
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hedland
January 07, 2012

I highly recommend Cutis McKelley - friendly and professional consultant. Price was the best on the market and high quality service. Thanks a lot! I am happy! More

by MikeIrvine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cutis McKelley, Curtis Kelley
January 07, 2012

I had been looking everywhere for a platinum gray VW Jetta SE with convenience and sunroof with no luck finding one. When my boyfriend called Capo VW 2 months into my search he talked to James who told More

by babyjane84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hedland, Jr
January 05, 2012

I purchased a 2012 Touareg TDI Lux back in December. Everyone at the dealership was very courteous, friendly, and helpful, from our salesman (Pete Heisser) to the finance guy to the sales manager. Even More

by EconTDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Heisser
January 03, 2012

April Dean was fabulous in getting me the right car for my family, and at the right price. She worked hard and was very personable. All of the people I came into contact with at the dealership were frien More

by aeg74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Dean
January 03, 2012

It was a great experience. Good people selling great cars, I love it. Will always go back and service/purchase my VW's. Phil D. More

by phil_durgin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Abadie
January 03, 2012

This dealership is not recommended if you have one or two collections on your credit.We walk in one night and no approach us and i had to asked the guy behind the desk that is pretending that he is doing som More

by tonyb1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve
Jan 16, 2012 -

Capistrano Volkswagen responded

My name is Gary Willenborg and I am the General Manager at Capistrano VW. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us. Although we primarily use one finance source, we have a variety of other finance sources we also use. It appears we did not pursue all avenues available to us to try and obtain the best possible financing for you. I have reviewed our policy with our managers and we will make changes for future customers who chose to shop with us. I apologize that we were not able to help you buy a Volkswagen, hopefully you will consider giving us another chance in the future. Gary Willenborg 949-234-4203 gwillenborg@capovw.com

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