Capistrano Volkswagen

The experience of buying a new car at Capistrano Volkswagon was professional, quick and especially good, no hassle. I love my new Beetle and I have to give many thanks to Peter Heissner with all the Volkswagon was professional, quick and especially good, no hassle. I love my new Beetle and I have to give many thanks to Peter Heissner with all the assistance in getting things done quickly, professional and very friendly. To all the people at Capistrano Volkswagon, thank you! I will refer all my friends and family and will myself be back. More

We have been thinking about purchasing a new car for a while, but we were looking for a specific one (Jetta TDI Manual). Capistrano VW had one, so we decided to come in for a test drive to see if we like while, but we were looking for a specific one (Jetta TDI Manual). Capistrano VW had one, so we decided to come in for a test drive to see if we liked it. Apparently, the owner is a car enthusiast, so they carry a few more manuals than most places. Anyway, we could not have had a better experience. Everyone was SUPER nice, and the pricing was extremely fair (like, no need to haggle fair). April was amazing to work with and stuck with us through like 5 hours of indecisiveness. In the end, we got exactly what we wanted and we're super excited. Even though we live in LA, I already know I'll be heading back down to Capistrano VW when it's time for our next car. More

My wife and I were looking to test drive a Tiguan, and made an appointment with Don, who greeted us and had the car prepared. During the drive, he was knowledgeable about the vehicle, and ably fielded ev made an appointment with Don, who greeted us and had the car prepared. During the drive, he was knowledgeable about the vehicle, and ably fielded every question we had about the features of the car. That kind of product knowledge was a huge plus, as far as we were concerned. Don was outgoing and very easy to talk to, and was certainly a catalyst in our decision to purchase the car then and there. During the actual purchase, he again exhibited superior knowledge regarding our trade in as well as seeing to it that we were made aware the Costco deal was available to us, ultimately saving us a substantial amount of money. We were not aware of this deal, so this was great. He moved the transaction right along, finally sending us over the very friendly and knowledgeable Brian in finance, who also saw to it we were familiar with each step in the process. Neither associate was ever overbearing or 'salesman-y'. Brian passed us back to Don, who saw us off. By far the best car purchasing experience I've ever had. More

Excellent overall experience. Peter was helpful in all aspect of my shopping experience and applied no pressure during the process. His Knowledge of the product was exceptional. The experience was equal o aspect of my shopping experience and applied no pressure during the process. His Knowledge of the product was exceptional. The experience was equal or better than shopping other dealers with more upscale reputations such as Lexus, Mercedes etc.. Not at all like shopping at the US big three which makes me feel like taking a shower afterward. We spent all afternoon together and had a nice lunch at Marie Calenders. Negotiation on price and completing financial paperwork was amazingly fast and painless. A+++++++++ experience. Sincerely Michael Blumenfeld More

We had a wonderful experience with this dealership and especially with Andrea! Everything was quick, smooth, and we were in and out in a snap. Our family was treated kindly, we felt we were given honest especially with Andrea! Everything was quick, smooth, and we were in and out in a snap. Our family was treated kindly, we felt we were given honest options and did not feel pushed into any decisions. Typically, I hate the car buying process because I feel like I am being told what I want to hear just to make a sale, this was definitely not the case here. Could not have asked for a better experience in buying our car! More

Wow ! what a great experience, Don , you are great ! A no pressure, lets find what you want, and lets make it work, kind of a guy. Don proves you don't need to be a nasty, high pressure salesman to sell car pressure, lets find what you want, and lets make it work, kind of a guy. Don proves you don't need to be a nasty, high pressure salesman to sell cars, it's all about real customer service and believing in your product. We were shopping for cars all day, and we also went to fladobe VW as well, we found that Capo VW was the place and we made our purchase that night. Tom approved a great price on our trade in, and they had exactly what we wanted. We leased a 2012 VW Jetta SE and we love it. The next day Don called just to check in and see how we were liking the car. This place is great, no games, just cars. More

Worked with Moe in the internet department, definitely a smooth transaction. They had the car I wanted, quick to respond to emails and questions. We agreed on the price via email, he delivered the car to smooth transaction. They had the car I wanted, quick to respond to emails and questions. We agreed on the price via email, he delivered the car to my office with paperwork ready for me to sign. He was never pushy during the entire process and did not try any aggressive or generic sales tactics. More

The easiest car buying experience we have ever had. From the moment we met Dave we were well taken care of. It was refreshing to realize that we were actually listened to and that the sales team was so wil the moment we met Dave we were well taken care of. It was refreshing to realize that we were actually listened to and that the sales team was so willing to speak plainly to us during negotiation. Downpayment, monthly payment, interest rate and trade in value were communicated to us clearly and legibly. At no point did we feel we were being 'sold' on anything. We left with the car we wanted and the deal we hoped for! We continue to be taken well care of after the purchase and look forward to the continued relationship we will have with this team. More

Sherie was very patient with my questions/hesitations and very helpful in making sure I got exactly what I wanted. Tom was very accommodating and allowed me an extended test drive to make sure I was comforta very helpful in making sure I got exactly what I wanted. Tom was very accommodating and allowed me an extended test drive to make sure I was comfortable with my purchase. Most telling is that after my purchase I had a bit of a problem (due to circumstances beyond their control) but the customer service I received from Sherie and Tom was exceptional. I highly recommend Capo VW and if you can deal with Sherie and Tom, all the bettor. More

David is very good vehicle consultant, and is very comfortable to work with. He was extremely accomodating, but did not pressure me to purchase a vehicle. I've worked with many car salesmen in the p comfortable to work with. He was extremely accomodating, but did not pressure me to purchase a vehicle. I've worked with many car salesmen in the past, and David is head and shoulders above all of them. More