Capistrano Volkswagen

Andrea was very nice, helpful, and knowlegable of the cars features. She was not too pushy, answered all my questions and helped me get with everything with great enthusiasum. She is a wonderful saleswom cars features. She was not too pushy, answered all my questions and helped me get with everything with great enthusiasum. She is a wonderful saleswoman. More

Due to circumstances, I was in the unfortunate position of having to give up a vehicle that I actually loved and DID NOT want to part with! After doing some research online, I headed to one of the closest of having to give up a vehicle that I actually loved and DID NOT want to part with! After doing some research online, I headed to one of the closest dealerships to my home....Capistrano VW....simply to 'get it over with'. It is there that I met Sherie Simmons. Truly, I believe a Godsend! Being a woman, in regards to purchasing a vehicle, I appreciated dealing with another woman. She was SO pleasant, mild-mannered, straightforward, and down to earth. She made what I thought was going to be an unpleasant experience into a wonderful one. Not only was she knowledgeable, but was able to present me with a variety of options. I got a very fair price on my trade in vehicle and a great price on my newer (used) vehicle. I walked away actually excited and LOVING my new car. The whole experience (from trade in, to sale, to financing) was a breeze. Finance Manager Brian Silvia was quick, thorough, and also very pleasant to do business with. The staff at Capo VW is a well oiled machine and I am thankful that it is where I went first! If I am in the position of having to purchase another vehicle, Capistrano VW/Sherie Simmons will be my first stop. More

When my son and I arrived late on a weekday evening to peek around the lot at cars, we thought the dealership was closed. Whew! we thought... we won't have to talk to anyone since we're just looking... O peek around the lot at cars, we thought the dealership was closed. Whew! we thought... we won't have to talk to anyone since we're just looking... Out comes lovely and friendly Andrea Cooper. Long story short - I purchased a fabulous Tiguan yesterday from her and feel completely satisfied with the purchase. Andrea has a unique and amazing way with people as well as being an expert in her field. She educated us on all facets of the car, kept in touch with me over the weekend when I couldn't get back in to start the process of buying it - all the while communicating with absolutely no pressure. She was fabulous to work with and I will hold everyone else I deal with in any sales process to her amazing, professional, & lovely standard. She is a hard act to follow guys, so watch out. Thank you Andrea. More

Volks, this is how buying a car should be. Good initial pricing, fair trade-in value and financing, and, most importantly, honest and genuine sales people. I initially spoke to Moe on the phone, and James pricing, fair trade-in value and financing, and, most importantly, honest and genuine sales people. I initially spoke to Moe on the phone, and James served us at the dealership. I highly recommend either one. Great job, James! More

What can I say... This was, and will most likely will be the best car buying experience I have had and will ever have! James Hedland was do friendly, knowledgable, and patient with me every step of the way the best car buying experience I have had and will ever have! James Hedland was do friendly, knowledgable, and patient with me every step of the way. This was my first car buying experience and it was so easy it felt like I have been doing it or years! Seriously though... James is the man! He looks out for you and your needs and will not rip you off. I trust him fully... Love my new car!!! Das auto is now in my haüs!!! More

I would consider myself a bit of a car nut and experienced a lot of dealerships. I've purchased 13 cars in 8 years and thus my vanity plate on my 2010 E63...CARCZY.... I have to share an experie experienced a lot of dealerships. I've purchased 13 cars in 8 years and thus my vanity plate on my 2010 E63...CARCZY.... I have to share an experience I had with this dealership that has been unmatched by any including Mercedes, Porsche, Infiniti and so on. I was in this dealership very early(not even open for sales) one morning looking at new cars and also inquiring about body work when an unassuming gentleman passed me looking like another customer in for service and commented on my STL Cardinal cap. We talked a bit about baseball for about 10 minutes before talking about VWs. I told him I was here just to look at the new Passat TDI since my wife and I loved out 10 Jetta TDI. He shared his knowledge on the Passat and what he knew about it. Long story short, I introduced myself as he did as Miles Brandon - owner of Capistrano VW. I would have never assumed I was talking to the owner of the dealership. Personable, friendly, and a very normal businessman that has a passion for customers, customer service and his growing dealership. He then proceeded to introduce me to his G.M., sales manager and others as if I were a member of his family. I've never been treated like this any business much less an auto dealership. I've never felt stronger about the phase ....people buy from people....no matter what product your selling after dealing with the people at Capistrano VW. I run a customer service business myself and will take this experience back to my 160 service givers. There is an old saying in leadership that...You should lead by example..... Miles - you should be proud of your example and those that I met during my visit. Thank you and great job. More

October 2011- David "No Joke" Hoke was personable and knowledgeable about the brand. He answered all of my questions and was extremely patient with me as I made multiple trips to his deal personable and knowledgeable about the brand. He answered all of my questions and was extremely patient with me as I made multiple trips to his dealership before I decided upon a VW, never losing his enthusiasm. He made a promise to "earn my business" and that he did. Thus the nickname "no joke". I sensed a real commitment to EARN business not only from David but from others on his team, namely Nick the Sales Manager. Been to many car dealerships (varying brands) and have noticed something different about this one. No pressure, no disingenuous "sales approach" and a willingness to make a deal. The later especially important these days... I would definitely recommend to this dealership to anyone that is considering a new vehicle. They had some really nice pre-owned vehicles too! We leased, so pre-owned wasn't an option. More

The entire staff was extremely helpful and genuinely nice. Dave was excellent and was very accommodating. This was the first time my wife and I went into a dealership and we didn't feel "pressured" or nice. Dave was excellent and was very accommodating. This was the first time my wife and I went into a dealership and we didn't feel "pressured" or "sold." He didn't try to pigeon hole us into one particular vehicle or model, etc. Dave HELPED us lease a VW. He didn't sell the car. Big difference. We appreciate this very much and hope that more dealerships follow suite. Thanks again Dave and VW! More

Everyone in the dealership was extremely helpful, nice and positive. I never felt pressured just well informed. I went in to see what my options were and Andrea was awesome. She was a breath of warm sunsh and positive. I never felt pressured just well informed. I went in to see what my options were and Andrea was awesome. She was a breath of warm sunshine...I actually had a great time. But most importantly, Andrea listen to me and my concerns, took her time and communicated all the pro's and con's in a clear and concise way. She was a wealth of information and truly made the impossible for me possible. I drove off in a beautiful new car and I am trilled!!! Thank you so much Andrea!!!! More

Sherie was a great salesperson. Very honest and straight forward, which is such a relief when car shopping. I would recommend her if you go to Capistrano VW forward, which is such a relief when car shopping. I would recommend her if you go to Capistrano VW More