Capistrano Volkswagen

Capistrano Volkswagon was a pleasure to do business with. It was very clean, people were friendly and helpful, and they seemed genuinely interested in helping customers, as opposed to just getting their mone It was very clean, people were friendly and helpful, and they seemed genuinely interested in helping customers, as opposed to just getting their money. However, I must say, that the absolute best aspect of this experience, and the reason I am now a VW owner, is because of the salesperson I was lucky enough to meet: Peter D. Heisser. I have been to a lot of dealerships (used and new) and experienced a lot of sales representatives, but Peter was by far the nicest, most helpful representative I've met. Not only did he have a friendly, upbeat and positive way about him, but he took the time to truly understand what I was looking for and what I could and could not afford and why. He helped me understand my options and presented new ideas that could help me. I was indecisive and confused for about a week, resulting in MANY phone calls and questions. Yet he was patient and helpful with me the entire time. Right down to my last minute decision to switch the color of my car, at which he point he spent a significant amount of time making phone calls (until the lights went out) trying to locate the color. He took me on several test drives and informed me of every aspect of the car, how to work them etc... He's someone I hope to stay in touch with in the future, as he is an overall nice human being, with a genuine enthusiasm for his job and interest in helping people. I cannot say enough good things about him. I would not be driving a Jetta (not to mention, a Jetta that I love) if it weren't for him. More

Because of a freak accident I needed to buy a car but I just couldn't afford it. April was patient and understanding and helped me get into a car I could afford. She was always calling and checking up to m just couldn't afford it. April was patient and understanding and helped me get into a car I could afford. She was always calling and checking up to make sure she understood my needs. I would recommend CapoVW and April again! More

Don was great! Helpful, friendly, knowledgeable and professional. Same with Joey in finance. I've looked everywhere and they have Great Prices! Which I couldn't find anyone to beat. That's why I drove professional. Same with Joey in finance. I've looked everywhere and they have Great Prices! Which I couldn't find anyone to beat. That's why I drove 45 mins past who knows how many other VW dealerships to get to CAPOVW. This is my 2nd purchase here and everyone is Great. More

My car of several years finally died and needed a new engine. Instead of buying a rebuilt engine and since I couldn't afford a new car, I went looking for a good used car. April was extremely helpful and engine. Instead of buying a rebuilt engine and since I couldn't afford a new car, I went looking for a good used car. April was extremely helpful and courteous and patient in understanding my needs. If I wasn't commuting so far from work and home I'd leave this feedback sooner, but I cannot recommend April more. She made me feel important and was always calling me back to make sure everything was good. More

I had called, driven and visited Websites for many different dealers for many different makers. None of them were as friendly or as interested in my needs than April. It was an absolute pleasure deali different dealers for many different makers. None of them were as friendly or as interested in my needs than April. It was an absolute pleasure dealing with April and I have happily told others of the great service I received from her. More

No high pressure sales, just friendly customer service. I felt respected, well-served, and the deal couldn't have been better. I didn't even have to haggle over the price. This was the easiest car buying I felt respected, well-served, and the deal couldn't have been better. I didn't even have to haggle over the price. This was the easiest car buying experience I have ever had. I highly recommend Capistrano VW! More

She is very professional and friendly and we had a wonderful experiance working with sherry. she made the sales very easy and pleasant. she took teh time to go over everything about the car wonderful experiance working with sherry. she made the sales very easy and pleasant. she took teh time to go over everything about the car More

Don was AWESOME! Love my new car! I am very much satisfied with my service I recievced and I am going to recommend my friends and relatives. satisfied with my service I recievced and I am going to recommend my friends and relatives. More

Sherie was very excellent to deal with. She was honest and trustworthy throughout the process. I recommend you find her if you are in the market for a new vw. I spoke with other dealerships and I assure y and trustworthy throughout the process. I recommend you find her if you are in the market for a new vw. I spoke with other dealerships and I assure you capo vw gave the best customer service. More

Don was knowledgable about the car and able to answer my questions quickly. There was no hard sale or pressure. He was also able to find just the model and features I wanted without trying to sell me on fea questions quickly. There was no hard sale or pressure. He was also able to find just the model and features I wanted without trying to sell me on features that I didn't want. This was probably the easiest and quickest new car purchase I've made. I am also very happy with the product choice. More