Capistrano Volkswagen

Worked with Moe in the internet department, definitely a smooth transaction. They had the car I wanted, quick to respond to emails and questions. We agreed on the price via email, he delivered the car to smooth transaction. They had the car I wanted, quick to respond to emails and questions. We agreed on the price via email, he delivered the car to my office with paperwork ready for me to sign. He was never pushy during the entire process and did not try any aggressive or generic sales tactics. More

Andrea was very nice, helpful, and knowlegable of the cars features. She was not too pushy, answered all my questions and helped me get with everything with great enthusiasum. She is a wonderful saleswom cars features. She was not too pushy, answered all my questions and helped me get with everything with great enthusiasum. She is a wonderful saleswoman. More

The easiest car buying experience we have ever had. From the moment we met Dave we were well taken care of. It was refreshing to realize that we were actually listened to and that the sales team was so wil the moment we met Dave we were well taken care of. It was refreshing to realize that we were actually listened to and that the sales team was so willing to speak plainly to us during negotiation. Downpayment, monthly payment, interest rate and trade in value were communicated to us clearly and legibly. At no point did we feel we were being 'sold' on anything. We left with the car we wanted and the deal we hoped for! We continue to be taken well care of after the purchase and look forward to the continued relationship we will have with this team. More

Sherie was very patient with my questions/hesitations and very helpful in making sure I got exactly what I wanted. Tom was very accommodating and allowed me an extended test drive to make sure I was comforta very helpful in making sure I got exactly what I wanted. Tom was very accommodating and allowed me an extended test drive to make sure I was comfortable with my purchase. Most telling is that after my purchase I had a bit of a problem (due to circumstances beyond their control) but the customer service I received from Sherie and Tom was exceptional. I highly recommend Capo VW and if you can deal with Sherie and Tom, all the bettor. More

David is very good vehicle consultant, and is very comfortable to work with. He was extremely accomodating, but did not pressure me to purchase a vehicle. I've worked with many car salesmen in the p comfortable to work with. He was extremely accomodating, but did not pressure me to purchase a vehicle. I've worked with many car salesmen in the past, and David is head and shoulders above all of them. More

Due to circumstances, I was in the unfortunate position of having to give up a vehicle that I actually loved and DID NOT want to part with! After doing some research online, I headed to one of the closest of having to give up a vehicle that I actually loved and DID NOT want to part with! After doing some research online, I headed to one of the closest dealerships to my home....Capistrano VW....simply to 'get it over with'. It is there that I met Sherie Simmons. Truly, I believe a Godsend! Being a woman, in regards to purchasing a vehicle, I appreciated dealing with another woman. She was SO pleasant, mild-mannered, straightforward, and down to earth. She made what I thought was going to be an unpleasant experience into a wonderful one. Not only was she knowledgeable, but was able to present me with a variety of options. I got a very fair price on my trade in vehicle and a great price on my newer (used) vehicle. I walked away actually excited and LOVING my new car. The whole experience (from trade in, to sale, to financing) was a breeze. Finance Manager Brian Silvia was quick, thorough, and also very pleasant to do business with. The staff at Capo VW is a well oiled machine and I am thankful that it is where I went first! If I am in the position of having to purchase another vehicle, Capistrano VW/Sherie Simmons will be my first stop. More

When my son and I arrived late on a weekday evening to peek around the lot at cars, we thought the dealership was closed. Whew! we thought... we won't have to talk to anyone since we're just looking... O peek around the lot at cars, we thought the dealership was closed. Whew! we thought... we won't have to talk to anyone since we're just looking... Out comes lovely and friendly Andrea Cooper. Long story short - I purchased a fabulous Tiguan yesterday from her and feel completely satisfied with the purchase. Andrea has a unique and amazing way with people as well as being an expert in her field. She educated us on all facets of the car, kept in touch with me over the weekend when I couldn't get back in to start the process of buying it - all the while communicating with absolutely no pressure. She was fabulous to work with and I will hold everyone else I deal with in any sales process to her amazing, professional, & lovely standard. She is a hard act to follow guys, so watch out. Thank you Andrea. More

Volks, this is how buying a car should be. Good initial pricing, fair trade-in value and financing, and, most importantly, honest and genuine sales people. I initially spoke to Moe on the phone, and James pricing, fair trade-in value and financing, and, most importantly, honest and genuine sales people. I initially spoke to Moe on the phone, and James served us at the dealership. I highly recommend either one. Great job, James! More

What can I say... This was, and will most likely will be the best car buying experience I have had and will ever have! James Hedland was do friendly, knowledgable, and patient with me every step of the way the best car buying experience I have had and will ever have! James Hedland was do friendly, knowledgable, and patient with me every step of the way. This was my first car buying experience and it was so easy it felt like I have been doing it or years! Seriously though... James is the man! He looks out for you and your needs and will not rip you off. I trust him fully... Love my new car!!! Das auto is now in my haüs!!! More

I would consider myself a bit of a car nut and experienced a lot of dealerships. I've purchased 13 cars in 8 years and thus my vanity plate on my 2010 E63...CARCZY.... I have to share an experie experienced a lot of dealerships. I've purchased 13 cars in 8 years and thus my vanity plate on my 2010 E63...CARCZY.... I have to share an experience I had with this dealership that has been unmatched by any including Mercedes, Porsche, Infiniti and so on. I was in this dealership very early(not even open for sales) one morning looking at new cars and also inquiring about body work when an unassuming gentleman passed me looking like another customer in for service and commented on my STL Cardinal cap. We talked a bit about baseball for about 10 minutes before talking about VWs. I told him I was here just to look at the new Passat TDI since my wife and I loved out 10 Jetta TDI. He shared his knowledge on the Passat and what he knew about it. Long story short, I introduced myself as he did as Miles Brandon - owner of Capistrano VW. I would have never assumed I was talking to the owner of the dealership. Personable, friendly, and a very normal businessman that has a passion for customers, customer service and his growing dealership. He then proceeded to introduce me to his G.M., sales manager and others as if I were a member of his family. I've never been treated like this any business much less an auto dealership. I've never felt stronger about the phase ....people buy from people....no matter what product your selling after dealing with the people at Capistrano VW. I run a customer service business myself and will take this experience back to my 160 service givers. There is an old saying in leadership that...You should lead by example..... Miles - you should be proud of your example and those that I met during my visit. Thank you and great job. More