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Capistrano Volkswagen
San Juan Capistrano, CA
1,563 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,563 reviews
August 22, 2011
What can I say.... My daughter purchased a Volkswagon Jetta. My wife and I had a great experience with Don. We both purchased new cars. Don helped us get a great price. He was patient, and didn't pre Jetta. My wife and I had a great experience with Don. We both purchased new cars. Don helped us get a great price. He was patient, and didn't pressure us. We would reccommend Don and San Juan Capistrano Volkswagon to everyone! Great popcorn and coffee! Don and Patty McLain More
by don.mclain
Employees Worked With
Don - Salesman
August 22, 2011
We just purchased a 2011 VW Routan SEL. The overall experience at Capistrano VW was by far the best customer service we have EVER received while car shopping. Don was not only knowledgable, he was ple experience at Capistrano VW was by far the best customer service we have EVER received while car shopping. Don was not only knowledgable, he was pleasant, professional and efficient. VW was the first dealer we visited and after making the rounds in OC, we knew it was going to be our last. We will definitely be referring friends and family to Capistrano VW, and are now even considering returning to purchase another VW in the next few months. Thanks to Don and Kevin for a great experience! More
by ggovil
Employees Worked With
Don Abadie
August 22, 2011
Looking for specific car for my 16 year old daughter. Capistrano did not have the one I wanted and Don hunted it down. He was outstanding; very efficient, friendly, the entire time keeping me apprised of Capistrano did not have the one I wanted and Don hunted it down. He was outstanding; very efficient, friendly, the entire time keeping me apprised of his progress. I would highly recommend this dealership for their perfect balance between professionalism and friendliness. It was overall an extremely pleasant experience. More
by lynnealeon
Employees Worked With
Don Abadie
August 22, 2011
By far the best experience we have ever had. I will send as much business to them as I can in the future. I love how fast we got through the sales part of it. What a great company. as much business to them as I can in the future. I love how fast we got through the sales part of it. What a great company. More
by birishcream
Employees Worked With
Don Abadie
August 19, 2011
I love my car, and I felt very well taken care of by the sales associate (James Hedland), and there is nothing more I could have wanted from the experience I had that day in July! sales associate (James Hedland), and there is nothing more I could have wanted from the experience I had that day in July! More
by boundincells
Employees Worked With
James Hedland
August 19, 2011
Low pressure, fast, efficient processing of paperwork, fair trade-in allowance, willingness to search outside sources, very knowledgeable of product. Salesman Don Abadie pleaant and professional. Finance fair trade-in allowance, willingness to search outside sources, very knowledgeable of product. Salesman Don Abadie pleaant and professional. Finance manager Joey thorough friendly and efficient. More
by msanderson
Employees Worked With
Don Abadie
August 17, 2011
Capistrano Volkswagen made purchasing a vehicle a very Capistrano Volkswagen made purchasing a vehicle a very pleasant and overall great experience. In the past, my experience with dealerships have been m Capistrano Volkswagen made purchasing a vehicle a very pleasant and overall great experience. In the past, my experience with dealerships have been mostly exhausting and frustrating at the same time. I was referred to this dealership by my father-in-law Dave Owen who has purchased a few vehicles from this dealership and it was highly recommended that I consider purchasing a new vehicle from this "little big" dealership in San Juan. From the start, the customer service was exceptional and the many people we came into contact with were friendly and successful at meeting our every need. I would especially like to thank Eric Menzies who made this experience one that I would welcome again. He was the so called "college kid" who sold cars and he made us feel comfortable, was personable, and exhibited excellent customer service skills. I would highly recommend him to anyone considering buying a vehicle from Volkswagen in the future. I cannot say enough how pleased and continue to be with this dealership and look forward to purchasing other vehicles in the future. I live in San Diego and I will continue to drive up to San Juan to get my car serviced. Thanks again! More
by jackiestepan
Employees Worked With
Eric Menzies
August 16, 2011
These folks were friendly and easy to work with. Was in and out pretty quick. The salesman was very knowledgeable of the cars and was able to explain the different options available. They also had a large and out pretty quick. The salesman was very knowledgeable of the cars and was able to explain the different options available. They also had a large selection of cars. More
by rmilste
Employees Worked With
3
August 15, 2011
Don was a friendly salesman, and was readily available to help out on my purchase. He set me up with a test drive and put us in a 2010 GTI on my first visit to the dealership. help out on my purchase. He set me up with a test drive and put us in a 2010 GTI on my first visit to the dealership. More
by naudinb
Employees Worked With
Don Abadie
August 10, 2011
The overall call buying experience was pleasant, professional and not overerly time consuming. We got what we were looking for and very happy to keep the business local. professional and not overerly time consuming. We got what we were looking for and very happy to keep the business local. More
by downtownfredb
Employees Worked With
Eric Menzies
