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Capistrano Volkswagen
San Juan Capistrano, CA
1,562 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,562 reviews
September 09, 2006
Capistrano VW is by far the best dealership in Southern California. Their family atmosphere and friendly associates make visiting this dealership a pleasure. I love the fact that they have VW rental cars o California. Their family atmosphere and friendly associates make visiting this dealership a pleasure. I love the fact that they have VW rental cars on site and you don't have to go through the Enterprise rental car BS when you take your car in for service... I would definitely recommend Capo VW for sales and service. In sales Buddy is the man and in service Ken is the man.. Thank you Capistrano VW for being sooo awesome !!!! If it were not for you Capo VW, I wouldn’t own a VW product. More
by ocharrison
July 01, 2006
No one at the dealership answers the phone including the receptionist. The one time I did get through to the front desk, it was shortly after 4:00pm to check on my car, Michelle answered, she was very rude receptionist. The one time I did get through to the front desk, it was shortly after 4:00pm to check on my car, Michelle answered, she was very rude and spoke with a bad attitude. I simply asked for Brent (whom I was dealing with in service) she said "He's in the meeting just like everybody else!" When I finally did get through I was put on hold and told that they were checking the status on my car. I held for 25 minutes and when Brent got on the phone he had no idea what I was holding for. There is a general feeling of UNfriendliness in the service dept. Brents body language indicated he was unhappy and acted as if I was a waste of his time. I needed a couple of things looked at on my car one of which was an oil leak. Brent stated that the techs couldn’t see a leak because there was mud/dirt under the car. I wonder if they had cleaned the dirt off if they could have found the leak. In my opinion an oil leak is very serious and could cause serious engine damage. I have yet to pick-up my car and hope for better treatment. Horrible customer service at this dealership. I will NOT return and will NOT recommend. More
by Geraldine Volk
Employees Worked With
Brent Hazlett(Service Advisor), Michelle(Receptionist)
