Capistrano Volkswagen

The knowledge that Eric Menzies relaid to us about the Routan vehicles made our decision to purchase the SEL car as easy can be. Eric also took extra time to explain all of the features and operation of Routan vehicles made our decision to purchase the SEL car as easy can be. Eric also took extra time to explain all of the features and operation of the vehicle. Kevin in finance made the signing of all the documents in an orderly fashion that took the process only minutes to complete. Everyone that we were in contact with was so courteous and friendly. More

Buddy is a pleasure to work with and absolutely no pressure. We spent hours with him over the course of a year and he never asked us to buy. After looking at new and used Hyundai, Ford, Kia, Mazda, Ni pressure. We spent hours with him over the course of a year and he never asked us to buy. After looking at new and used Hyundai, Ford, Kia, Mazda, Nissan, etc, we realized you get more car, more safety with a VW and you will not find a better price anywhere! The price on the window sticker is already lower than what you think you negotiated somewhere else. Buddy knows every little detail about the car and you will be amazed at what VW's have to offer. Any parent buying their kid a car would be best advised to buy VW. We bought our son a Jetta GLI (first car). I did my research and I'm extremely happy about our decision. Another thing about used cars: They will not let you leave unless you're happy. Buddy detailed our son's car and had it waiting in the showroom for pick up! Amazing experience. Great % rates, great inventory options. Go talk to Buddy and you'll see what a no pressure, pleasant experience can be for a new or used car. We'll be back again for sure. More

I bought my 2008 passat from capistrano VW last week. I had one of the most amazing experiance in car industry. With their "priced right", you don't have to worry about the price you are paying, they have had one of the most amazing experiance in car industry. With their "priced right", you don't have to worry about the price you are paying, they have done all the homework for you. I found out that they had the lowest price in 150 mile radious. The salesman David and Buddy were fantastic, very patient and friendly. Took time to explain every little detail about car, about safety and any many other questions I was throwing at them. I felt no sales pressure and would highly recommend this place to anyone looking for a great service and best price for VW. Prashant (Sean) More

The buying process was very easy, and had a large selection to choose from. I was able to work with sales to come up with a payment that worked for me, and get the car I wanted. Sales was very info selection to choose from. I was able to work with sales to come up with a payment that worked for me, and get the car I wanted. Sales was very informative and helpful, with decision making. Extremely happy with my purchase. More

great job overall by staff . pleasantly happy with my great job overall by staff . pleasantly happy with my experience at the dealership . would recommened family and friends to this dealership and would great job overall by staff . pleasantly happy with my experience at the dealership . would recommened family and friends to this dealership and would defenetly revisit the company on a future purchase .Thansk to the whole staff and crew and consern for your customers More

Maintenance contract is excellant Price was fair Maintenance contract is excellant Price was fair Customer Service is great Waiting area is excellant. TV entertainment while you wait Complimenta Maintenance contract is excellant Price was fair Customer Service is great Waiting area is excellant. TV entertainment while you wait Complimentary carwash is great oil, filter, fluids, tire rotation. Volkswagen is an excellent vehicle that holds it's value and passes safety More

I bought a new 2011 GTI this weekend. Great price and great experience! I would recommend this dealership to anyone looking for a dealer and sales staff that does not pressure you into making any decisio great experience! I would recommend this dealership to anyone looking for a dealer and sales staff that does not pressure you into making any decisions you would think twice about after the purchase. The sales staff is courteous and attentive. Contact Moe Afzal in the sales department if you are looking to purchase a vehicle without the typical drawn-out, hidden fees purchase experience. Thank you Moe and Nick (Sales Manager), and the finance department!! Joe, Happy VW Owner, San Diego More

WE DROVE FROM PASADENA TO BUY OUR DAUGHTER HER NEW 2011 JETTA AND IT WAS WELL WORTH IT. MOE AND NICK GAVE US AN OUTSTANDING DEAL, GREAT SERVICE AND I WILL RECOMMEND ALL MY FAMILY AND FRIENDS TO GO TO CAPI JETTA AND IT WAS WELL WORTH IT. MOE AND NICK GAVE US AN OUTSTANDING DEAL, GREAT SERVICE AND I WILL RECOMMEND ALL MY FAMILY AND FRIENDS TO GO TO CAPISTRANO VW. JOB WELL DONE GUYS, I'LL BE BACK!! More

IT WAS A HORRIBLE EXPERIENCE DEALING WITH THE SERVICE IT WAS A HORRIBLE EXPERIENCE DEALING WITH THE SERVICE DEPARTMENT I FELT SCAMMED BY AS PARTS ENDED UP BROKEN, NOT BROKEN WHEN THE CAR WAS DROPPED OFF IT WAS A HORRIBLE EXPERIENCE DEALING WITH THE SERVICE DEPARTMENT I FELT SCAMMED BY AS PARTS ENDED UP BROKEN, NOT BROKEN WHEN THE CAR WAS DROPPED OFF. IT TOOK 24 HRS FOR A CALL TO INFORM ME OF THE 2ND ESTIMATE AS THE 1ST ESTIMATE WAS NOT VALID WITH ALL THE NEW PROBLEMS. I WOULD NOT RECOMMEND THIS PLACE. More

Can't review re maintenance, but the buying experience was very good. Salesman Ryan was friendly, knowledgeable and capable. I did my research on the car and prices and there was no pressure to purchase was very good. Salesman Ryan was friendly, knowledgeable and capable. I did my research on the car and prices and there was no pressure to purchase the car, though they obviously wanted me to buy. He helped easily smooth over any minor bumps in the sale and made it a very pleasant experience. The finance officer Kevin, was very good, did not pressure me to purchase the extra after market packages like theft protection, coatings etc. All in all one of the best car buying experiences I've had. I would recommend this lot. More