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Capistrano Volkswagen
San Juan Capistrano, CA
1,616 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,616 reviews
February 26, 2019
transmission now smooth I had two things fixed - an oil leak, and a balky transmission. Both problems are now resolved, the car runs great, and the price was more than worth I had two things fixed - an oil leak, and a balky transmission. Both problems are now resolved, the car runs great, and the price was more than worth it More
by GAIL22BOB
Verified CustomerEmployees Worked With
Jeff, service advisor, Scott mechanic
February 26, 2019
Great Experience Mike Stieber was a great guy to handle my order and sale. I had bought a Jetta from him a few years prior and he was very helpful even then. Whe Mike Stieber was a great guy to handle my order and sale. I had bought a Jetta from him a few years prior and he was very helpful even then. When I had a question he answered it quickly and honestly. All the salesmen were really friendly and smiling each time I went in. This is my third VW from your dealership in about 5 years and I have more grandchildren to buy for in the future! More
by donnna.ost
Employees Worked With
February 26, 2019
Oil Change My appointment was at 8:30, they told me it would take about an hour and I was out by 9:30. Great front desk, friendly and efficient. Also a video wa My appointment was at 8:30, they told me it would take about an hour and I was out by 9:30. Great front desk, friendly and efficient. Also a video was sent to me to show what was done, a first for me. Thanks Volkswagen Capistrano! More
by BriWoo
Employees Worked With
Scott Lanier, Arlen Mack
February 26, 2019
Seamlesss, pleasant, quick and easy Everyone I was in contact with treated me with the upmost respect. There was no doubt they had my best interest in mind and made the process as quick Everyone I was in contact with treated me with the upmost respect. There was no doubt they had my best interest in mind and made the process as quick and easy as possible. More
by theresaglatfelter
February 25, 2019
Purchase a new Atlas This was a very easy transaction for me being out of state in Las Vegas. Nick was very helpful and responsive to eaves message I sent. He got the cont This was a very easy transaction for me being out of state in Las Vegas. Nick was very helpful and responsive to eaves message I sent. He got the contract to me on time wit a return Fedex so everything was complete when I came to pick the car up from the dealership. Everything was very smooth. Thank you. More
by lachristensen
February 25, 2019
Jetta Lease Mike was awesome and did a great job getting my son in the best car possible based on his financial situation. His follow-up was second to none. Mike was awesome and did a great job getting my son in the best car possible based on his financial situation. His follow-up was second to none. More
by calvinwakers
February 25, 2019
Great company to deal with I have had a lease for 6 years and it has been a pleasure all my questions have been replied very pleasant it is a company I am happy to go to I have I have had a lease for 6 years and it has been a pleasure all my questions have been replied very pleasant it is a company I am happy to go to I have now purchased a car and again everything was handles smooth pleasent and speedy I have only good things to say about Capistrano wv Kindly Paula More
by PR_HECK
February 22, 2019
Helpful and friendly Staff were very friendly and helpful with everything. Process was relatively quick and easy. So far I love the car and would definitely consider getti Staff were very friendly and helpful with everything. Process was relatively quick and easy. So far I love the car and would definitely consider getting another Volkswagen in the future! More
by Howeconnor9
Employees Worked With
Steve Skinner
February 21, 2019
Excellent service dept My VW Passat needed routine service. The service dept made an appointment for the day that was good for me. Service assistant was friendly and answ My VW Passat needed routine service. The service dept made an appointment for the day that was good for me. Service assistant was friendly and answered my questions prior to taking my car. I like getting the video while they are servicing my car to explain what he is doing. I continue to return to Capistrano VW because of their good service dept.. I could go to a VW dealer closer to my home but I'd rather drive a little further for this great service. Thank you Capistrano VW. More
by grmajudy02
Employees Worked With
Jeff Maris
February 21, 2019
Ask For McCurtis! McCurtis was able to get me everything we talked about for my new Tiguan, and on my birthday to boot! He helped answer all my questions and select the McCurtis was able to get me everything we talked about for my new Tiguan, and on my birthday to boot! He helped answer all my questions and select the perfect car! More
by Connorangle
