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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.7
611 Reviews

611 Reviews of Capistrano Volkswagen - Service Center

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December 03, 2020

Great service. They figured out what needed to be done right away and it was under warranty. I will definately be back for any servicing. More

by LRAE123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, Fred Evans
Dec 03, 2020 -

Capistrano Volkswagen responded

Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

December 03, 2020

Great communication, took care of everything without any complications. Service advisor gave me a chance to decide what I need without forcing any services on me. $600 for an alignment is a little ridiculou More

by MAXBRILES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Capistrano Volkswagen responded

Hi Max, Thank you for taking the time to submit a review and appreciate your kind words regarding our service department. We take pride in the quality of work, and it's regrettable that the cost of your alignment was estimated to be more than you had anticipated. If you would like to further discuss your concerns, feel free to contact me at your convenience. Kate

December 02, 2020

Again after many years of great service at Capistrano Volkswagen Brad professionally serviced our VW Beetle with 5-Star excellence. He and the mechanics communicated promptly with a detailed video of ar More

by TERRILUND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Buddy Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darla Alderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, Fred Evans, McCurtis Kelley
Dec 02, 2020 -

Capistrano Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate

December 02, 2020

I love this dealership! I can call Jeff and he will get service done and this time had someone pick up my car and return it! More

by MAKSWANSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 03, 2020 -

Capistrano Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Volkswagen. Kate

December 01, 2020

Chuck's professional, calm demeanor approach was appreciated when addressing our questions and needs. Capo VW is 2nd to none in comparison to other VW dealerships I either purchased vehicles from or More

by Phillip Hernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi
Dec 01, 2020 -

Capistrano Volkswagen responded

Hi Phillip, We are very happy to hear Chuck provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

December 01, 2020

Excellent - so much better than the (lack of) service that I received at the other local VW dealer - Brad was great, got me checked in ASAP, arranged for a ride home and offered a pick up when the car wa More

by 1PBJ997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Capistrano Volkswagen responded

Thank you for taking the time to share your thoughts on working with Brad and our service team. We're glad to hear we delivered such a great experience! Kate

December 01, 2020

Great service, nice people! We have bought 5 or 6 vehicles from this dealership and have always used there service department. Very happy with Capo! More

by dmnboss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Dec 01, 2020 -

Capistrano Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

November 27, 2020

Very Pleased with my video coverage of the work performed ,piece of mind and diagnosis . I will continue to have my service preformed at VW San Juan. More

by kaytee.Groves
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Evans
Nov 30, 2020 -

Capistrano Volkswagen responded

Kaytee, It's great to hear that Fred, Brad, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Volkswagen! Kate

November 23, 2020

Capo VW always takes such great care of our VW's! The service department is so friendly, efficient and cost effective. So thankful to Capo VW. More

by rwolveneverett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Capistrano Volkswagen responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Kate

November 14, 2020

Very pleasant and accommodating.They accepted our car Very pleasant and accommodating. They accepted our car shield policy. Sent a Lyft driver to take me to the dealership to pick up my car. More

by CLNHOUSELINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Evans
Nov 15, 2020 -

Capistrano Volkswagen responded

We appreciate your business and our team looks forward to serving you again soon! Kate

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