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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.4
618 Reviews

618 Reviews of Capistrano Volkswagen - Service Center

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December 18, 2020

Great Service love it!! Brad was very helpful. He even washed me car and had it ready in the same day. I love their Uber rides More

by KATHY_BAGLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Capistrano Volkswagen responded

Thank you so much, Kathy, for your kind words, and for taking the time to leave us this wonderful feedback! Kate

December 16, 2020

Quick checkin. Reasonable time for repairs requested. Checklist of future service actions. Vehicle delivered in clean, safe manner. Good facility. Good service. Good people. Period. More

by Maddog53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Dec 16, 2020 -

Capistrano Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kate

December 11, 2020

Always a great experience service department take great care! Very good about diagnosing problem getting back on road! Love the Egolf I call mine Buzzy! Brad is the best nicest agent of any dealership my More

by Jgrove26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack
Dec 14, 2020 -

Capistrano Volkswagen responded

Thank you, it's great to hear that Brad and the team provided such a pleasant experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Capistrano Volkswagen! Kate

December 09, 2020

Always great professional service, no matter what the reason for the visit. Been going for years and they remain consistent on the good service. Keep it up! More

by lperatoner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Dec 09, 2020 -

Capistrano Volkswagen responded

Thank you for choosing Capistrano Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

December 08, 2020

I live in Oceanside and have continued to service my car at your Capistrano Volkswagen due to your service department. Thank you for the great service you provide. Friendly and knowledgeable. Thank you! More

by grmajudy02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Dec 09, 2020 -

Capistrano Volkswagen responded

Thank you for sharing your thoughts about your experience with Capistrano Volkswagen. We appreciate your business and look forward to serving you again! Kate

December 07, 2020

I visited Capo VW to service a used VW car I bought elsewhere. They were very friendly, helpful and informative. I will definitely be servicing my VW at Capo in the future. More

by Quinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Dec 07, 2020 -

Capistrano Volkswagen responded

Quinn, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience service visit here at Capistrano Volkswagen. Kate

December 07, 2020

Consistently over delivers in the service department at this dealership. Fast, easy and clean drop-off. Even faster check-out and pickup. Extremely reasonable prices-enough to make me consider turning in m More

by TimmyR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Maris
Dec 07, 2020 -

Capistrano Volkswagen responded

Timmy, Thank you for your business and this review. We're happy to hear Jeff and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

December 03, 2020

Great communication, took care of everything without any complications. Service advisor gave me a chance to decide what I need without forcing any services on me. $600 for an alignment is a little ridiculou More

by MAXBRILES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Capistrano Volkswagen responded

Hi Max, Thank you for taking the time to submit a review and appreciate your kind words regarding our service department. We take pride in the quality of work, and it's regrettable that the cost of your alignment was estimated to be more than you had anticipated. If you would like to further discuss your concerns, feel free to contact me at your convenience. Kate

December 03, 2020

Great service. They figured out what needed to be done right away and it was under warranty. I will definately be back for any servicing. More

by LRAE123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, Fred Evans
Dec 03, 2020 -

Capistrano Volkswagen responded

Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

December 02, 2020

I love this dealership! I can call Jeff and he will get service done and this time had someone pick up my car and return it! More

by MAKSWANSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 03, 2020 -

Capistrano Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Volkswagen. Kate

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