Brad Johnson

They always make it easy to bring your car in. Everyone is so friendly and accommodating. They do a great job! Everyone is so friendly and accommodating. They do a great job! More

by DUHNFAM Verified Customer Verified Customer

Report | Print

Professional, customer first, friendly, organized, clean, personal touch. Overall great customer service, I enjoy interacting with the team. personal touch. Overall great customer service, I enjoy interacting with the team. More

by CORIE_GOMEZ Verified Customer Verified Customer

Report | Print

Very pleased with his family owned dealership everybody that I come in contact with starting with Steve in Sales and Services very professional knowledgeable and really cares about what they’re doing and e that I come in contact with starting with Steve in Sales and Services very professional knowledgeable and really cares about what they’re doing and exceeding their valued customers expectations. Keep up the good work. More

by JERRY DUNTON Verified Customer Verified Customer

Report | Print

Took the car for a recall, technician showed what needs to be done, also, I was provided a loaner for the day while they worked on my car. Loved the loaner. It will be my next purchase when I'm ready to bu to be done, also, I was provided a loaner for the day while they worked on my car. Loved the loaner. It will be my next purchase when I'm ready to buy a new car!!! More

by Darfelix Verified Customer Verified Customer

Report | Print

Always great service. Brad is a great advisor who explains and makes recommendations in our best interest. Brad is a great advisor who explains and makes recommendations in our best interest. More

by BCSESQ Verified Customer Verified Customer

Report | Print

First time to this dealership and while it seems like a good overall location, I unfortunately didn’t receive any service because there wasn’t a qualified technician to diagnose my car over the course of a good overall location, I unfortunately didn’t receive any service because there wasn’t a qualified technician to diagnose my car over the course of almost 3 days. I have a 2025 Golf R (7 months old) and there’s a seatbelt check engine light. I made an appointment a few days in advance and dropped the car off as scheduled. I am enthusiast with a fairly highly upgraded car so I appreciated Brad and James’ acknowledgement and extra care to wait for a qualified technician with “soft hands”. But it’s not very convenient for me to leave the car there almost 3 days, just to get it back without a diagnosis…which means it’ll be another few days down the road for diagnosis + parts. I do want to emphasize that I appreciate waiting for a proper, qualified technician, but would have appreciated a heads up and perhaps the team just looked at the upcoming schedule and just let me know when there would be someone qualified and I could just bring the car by then (I live 15 mins away). Or alternatively, a follow up after I got the car back to let me know when someone would be available and to try to get this sorted would have also been great. But other than these surveys, no one has actually contacted me from the dealership. At the end of the day, it’s a small thing…but it’s the foundation and building blocks for a potential returning customer! More

by Nick Verified Customer Verified Customer

Report | Print

Really fantastic service. Brad is the best very knowledgeable and helpful most definitely would recommend Brad is the best very knowledgeable and helpful most definitely would recommend More

by carolynlraciti Verified Customer Verified Customer

Report | Print

Awesome Amazing Fast Quick Nice Cool The best thing ever Super efficient well organized machine Super efficient well organized machine More

by ACAOUETTE1 Verified Customer Verified Customer

Report | Print

I have found that Capistrano Volkswagen has always been focused on the customer and I've experienced that every time I've been in there focused on the customer and I've experienced that every time I've been in there More

by GTCAPO8009 Verified Customer Verified Customer

Report | Print

These are my favourite dealer. Best thing about Buddy he is very professional but he has some personal touch like family so I trust him so much...They all r very nice and friendly Best thing about Buddy he is very professional but he has some personal touch like family so I trust him so much...They all r very nice and friendly very helping always. Now I have 5 years journey with them no complains...I will dafinateley recomend my family&friends too... More

by MKSIERA Verified Customer Verified Customer

Report | Print