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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.7
611 Reviews

611 Reviews of Capistrano Volkswagen - Service Center

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October 14, 2020

They took great care of me they reminded me of my appointment and confirmed it with me they were super helpful they even washed my car More

by AMYWILL3333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, Fred Evans
Oct 15, 2020 -

Capistrano Volkswagen responded

Thank you for sharing your review, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

October 09, 2020

Thank you for the great service.. Brought car in for its 10,000 mile service.. It work perfect .. It was done on the time they promise plus washed ready to go.. Love my car and the service too. thanks.. More

by INGRIDHIETZKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Oct 11, 2020 -

Capistrano Volkswagen responded

Hello Ingrid, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

October 07, 2020

Very pleased by my first experience at Capistrano VW. Professional, polite efficient. I was so impressed when they diagnosed my mechanical issues - i got an video by email and cell phone text. Showed me More

by DAVIDBUSK888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Oct 07, 2020 -

Capistrano Volkswagen responded

Hello David, It's great to hear that we were able to positive service experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Volkswagen! Kate

October 07, 2020

Corrected the problem professionally and much quicker than anticipated. Made sure we had a ride home and kept us well informed on the diagnosis and progress of repair. Very happy with all. More

by MERIWED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack
Oct 07, 2020 -

Capistrano Volkswagen responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear Norm, Arlen, and our team delivered such a great experience! Kate

October 02, 2020

Curt service. It seemed like everyone had a chip on their shoulder about something. The costs of the service to my car was not explained before I signed and I found out later that I had a $95 inspection char More

by STEELEKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 19, 2020 -

Capistrano Volkswagen responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? Kate

October 01, 2020

Great service. Love the transparency and no hidden charges. Thankful for the Lyft service. I like the video of my car being inspected. Perhaps offer deep cleaning inside the car and coffee More

by MRAMPAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Oct 01, 2020 -

Capistrano Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have exceptional service experience. We will share your comments with Fred and our team, we look forward to working with you again. Kate

September 30, 2020

Thanks for fixing the nail in my tire and getting me patched up and back on the road. Always nice to say hi to this team. More

by A_MANDER23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Capistrano Volkswagen responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for visiting Capistrano Volkswagen! Kate

September 29, 2020

Everyone there are helpful, knowledgeable and care about their customers. Would recommend CapoVW to everyone! I have bought many cars here and have always had great Service! More

by EWARREN001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Smith, JJ Davis, AJ Jamshidi
Sep 29, 2020 -

Capistrano Volkswagen responded

Thank you for choosing Capistrano Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

September 29, 2020

The service guys don't listen. The rear cross traffic alert isn't working and they say that it is. overtime we back out of our driveway or a parking space it never gives an indication that a car is comi More

by JCJENAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arlen Mack
Oct 16, 2020 -

Capistrano Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hopefully, we can get to the bottom of this. Kate

September 24, 2020

Always very friendly and helpful service plus they usually get me in when I need to get in for whatever needs to be done. The prices are usually decent and most the time they give me some sort of disc More

by amyhegedusabraham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, McCurtis Kelley
Sep 25, 2020 -

Capistrano Volkswagen responded

Thank you for sharing your thoughts about your experience with Capistrano Volkswagen. We appreciate your business and hope to see you again soon! Kate

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