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Capistrano Volkswagen - Service Center
San Juan Capistrano, CA
617 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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617 Reviews of Capistrano Volkswagen - Service Center
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October 22, 2020
Buying the car from Chuck was a no-pressure, easy process. Service is always quick and the check-in process is fast and painless. Everyone is very professional. process. Service is always quick and the check-in process is fast and painless. Everyone is very professional. More
by AtlasMom
Verified CustomerEmployees Worked With
October 20, 2020
Great service, as always!! I did not have an appointment but they were able to fit our car's service maintenance into their schedule. Thank you Arlen (Customer Service) and Capo VW Service Team. but they were able to fit our car's service maintenance into their schedule. Thank you Arlen (Customer Service) and Capo VW Service Team. More
by CBCHAHINE
Employees Worked With
Arlen Mack
October 20, 2020
I bought my Beetle here in 2016 from Buddy! Best car buying experience ever! We moved to Yorba Linda for a few years and went to the Garden Grove Volkswagen. Recently moved back to Dana Point and back buying experience ever! We moved to Yorba Linda for a few years and went to the Garden Grove Volkswagen. Recently moved back to Dana Point and back at Capo VW. Service was great! Fred and Brad took great care of me and my car. Honest advise, which I appreciate, and even looked for coupons I could use for my service. Washed my car and vacuumed the inside as well. Love this place! More
by RCDMKNIGHT
October 20, 2020
1) The communication is so-so. 2) James was very good, 1) The communication is so-so. 2) James was very good, but Fred is very bad. Fred seems condescending. When I asked what steps are being taken to 1) The communication is so-so. 2) James was very good, but Fred is very bad. Fred seems condescending. When I asked what steps are being taken to ensure safety given the pandemic, he said "We're a COVID friendly environment." Idiotic response. 3) Separately, my car needed tire alignment and that cost over $200 for alignment?? That seems way higher than usual. I may try the Irvine location next time. 4) The Uber / Lyft service is good. 5) James and the lady at the front are the saving grace, and only reason I would return. 6) I brought my car in month's ago for a diagnostic issue that turned out to be the heater. I told them THEN that my A/C had issues, and they (Fred) did nothing to fix that. So I had to pay another $50 co-payment this visit for something that should have been fixed last visit More
by David Church
Employees Worked With
James, was very good, Fred Evans
October 19, 2020
Service was good, and I was happy with what was preformed, but I’ve got to tell you, your service Dept. is grumpy. I’ve been coming here since 2012, and every time It’s like they hate their jobs. E preformed, but I’ve got to tell you, your service Dept. is grumpy. I’ve been coming here since 2012, and every time It’s like they hate their jobs. Especially Jeff Maris. Kind of a jerk actually. More
by benfrancis
Employees Worked With
Arlen Mack
October 16, 2020
By far The Best Service Department in OC‼️Fred Evans By far The Best Service Department in OC‼️ Fred Evans consistently provides the most fluid, seamless and efficient service time after time. Fred had By far The Best Service Department in OC‼️ Fred Evans consistently provides the most fluid, seamless and efficient service time after time. Fred had already started the process as soon as I step out of my car. From arrival to my Lyft ride back home ⭐️⭐️⭐️⭐️⭐️‼️ Thank you Fred and team Capo VW. Cheers..... More
by tonykm66
Employees Worked With
Fred Evans
October 14, 2020
They took great care of me they reminded me of my appointment and confirmed it with me they were super helpful they even washed my car appointment and confirmed it with me they were super helpful they even washed my car More
by AMYWILL3333
October 09, 2020
Thank you for the great service.. Brought car in for its 10,000 mile service.. It work perfect .. It was done on the time they promise plus washed ready to go.. Love my car and the service too. thanks.. 10,000 mile service.. It work perfect .. It was done on the time they promise plus washed ready to go.. Love my car and the service too. thanks.. More
by INGRIDHIETZKE
Employees Worked With
Fred Evans
October 07, 2020
Very pleased by my first experience at Capistrano VW. Professional, polite efficient. I was so impressed when they diagnosed my mechanical issues - i got an video by email and cell phone text. Showed me Professional, polite efficient. I was so impressed when they diagnosed my mechanical issues - i got an video by email and cell phone text. Showed me clearly what was wrong. I will continue to do business with Capistrano Volswagen More
by DAVIDBUSK888
Employees Worked With
Fred Evans
October 07, 2020
Corrected the problem professionally and much quicker than anticipated. Made sure we had a ride home and kept us well informed on the diagnosis and progress of repair. Very happy with all. than anticipated. Made sure we had a ride home and kept us well informed on the diagnosis and progress of repair. Very happy with all. More
by MERIWED
