Capistrano Volkswagen - Service Center

very CLEAN & Covid SAFE Environment practiced!...Arlen=friendly, professional& explained procedures. Car was finished early.. always a pleasure.. I bought my 2014 Jetta Sportwagon here practiced!...Arlen=friendly, professional& explained procedures. Car was finished early.. always a pleasure.. I bought my 2014 Jetta Sportwagon here and I love it! More

Very efficient, clean and courteousGreat communication Very efficient, clean and courteous Great communication by the service department. Everyone is very helpful at this dealership. I would recommend the Very efficient, clean and courteous Great communication by the service department. Everyone is very helpful at this dealership. I would recommend them to all my friends. More

As always great friendly and competent service. I would especially like to commend Jeff the service writer, Jeff is always on top of things and a totally straight shooter. especially like to commend Jeff the service writer, Jeff is always on top of things and a totally straight shooter. More

Capo VW Service is the best! We consistently have great service by our advisor, Brad, and the mechanic team. They really help us know what to do and when to keep our Atlas running smoothly! Thanks Capo VW! service by our advisor, Brad, and the mechanic team. They really help us know what to do and when to keep our Atlas running smoothly! Thanks Capo VW! More

A quick checkup Made an appointment on-line and went in for a quick check-up before hitting the road. All was good and I was in an out in about an hour. They even was Made an appointment on-line and went in for a quick check-up before hitting the road. All was good and I was in an out in about an hour. They even washed my 2018 Passat SEL. More

Fast, fair and concise Delivered as promised at a fair price. Can always count on you people which is why I've owned 5 VW's over the past 15 years. Delivered as promised at a fair price. Can always count on you people which is why I've owned 5 VW's over the past 15 years. More

Arlen really helped me out. I was recently in for service a few weeks ago & did a big service job. Had recently spent some money doing a water pump. I had lost my job when COVID 19 started and replay didn’t a few weeks ago & did a big service job. Had recently spent some money doing a water pump. I had lost my job when COVID 19 started and replay didn’t want to spend the money but I knew it was an important job with the mileage on my car & didn’t want it to lead to other more substantial problems . Had to take the car back In again due to a check engine light so I was nervous that I had another major issue with my VW. However he explained we will check it out & help you out with whatever they could for me. Anyway it wasn’t a minor ordeal and made it out with a fair price and the engine light is now out and I’m feeling good about the vehicle and the service dept taking care of me and making the right recommendations on my behalf. Thank you Capo VW More

The only place to service your VW I wouldn't go anywhere else to service my VW. I have even put my car on a transporter to ship my car to Jeff at Capistrano VW for servicing. I wouldn't go anywhere else to service my VW. I have even put my car on a transporter to ship my car to Jeff at Capistrano VW for servicing. More

I’m so happy with the service I have in Volkswagen they are so professional and willing to help their customers, they service my car less than 2 hours I’m definitely going to recommend them to my family an are so professional and willing to help their customers, they service my car less than 2 hours I’m definitely going to recommend them to my family and friends thanks so much. More

My breaks have been squeaking and I brought it to the attention of the gentleman helping me. He said he would have them looked at upon my oil change service. In the video sent to me, the tech said my bre attention of the gentleman helping me. He said he would have them looked at upon my oil change service. In the video sent to me, the tech said my breaks were in good condition. When service was complete, I noticed on my way home my breaks were still squeaking. I brought my car back to the service Dept and a different gentleman told me it’s a common issue with VW vehicles and I just have to deal with it since my breaks are in good condition. Had I known I would have to deal with squeaking breaks I would’ve never purchased a VW vehicle. I don’t appreciate being told that I just have to deal with the loud squeaking breaks. The gentlemen then told me to drive my car at 40 mph then slam on the breaks to “correct” the squeaking issue. It was raining so I said I don’t feel safe doing it. He took my car and did it for me. On my way home my breaks were still squeaking. I am very disappointed with the response to my squeaking breaks and lack of solution. More