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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.7
611 Reviews

611 Reviews of Capistrano Volkswagen - Service Center

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February 17, 2020

Jeff was great. He communicated regularly with me. They event sent me a video of their progress and recommendations. Very impressive. The work was done quickly, AND the car was washed!!!!! More

by RAELYNNNELSON
Recommend Dealer
Yes
Employees Worked With
Jeff in Service
Feb 17, 2020 -

Capistrano Volkswagen responded

Thank you, Raelynn, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeff met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate

February 15, 2020

We have purchased three cars from Capo. We have been so happy. Always treated well. A great staff. So helpful and patient. Thank you Jeff! More

by bjbtmcet
Recommend Dealer
Yes
Employees Worked With
Jeff was very patient and kind. Thank you
Feb 15, 2020 -

Capistrano Volkswagen responded

Hi Jeff, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

February 15, 2020

Great service! Prompt, courteous and well done!! Jeff Maris was extremely kind and helpful. 5 Stars for all. I have always appreciated the attention and great work done at Capo VW. More

by PKKING
Recommend Dealer
Yes
Employees Worked With
Jeff Maris
Feb 15, 2020 -

Capistrano Volkswagen responded

Thank you, it's wonderful to hear that Jeff has been so helpful to you! We appreciate your business and look forward to assisting you with any questions or future vehicle needs. Thank you for choosing Capistrano Volkswagen. Kate

February 11, 2020

Excellent service They provide very friendly service at Capo VW. Brad and Fred have been my service advisors for years. I highly recommend seeing them on your next VW More

by BOBBYSIMS77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Evans
Feb 11, 2020 -

Capistrano Volkswagen responded

Hi Bobby, We are very happy to hear that Fred and Brad provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

February 07, 2020

Fred and Brad are always so awesome. Brad was able to get me in the next day for my oil change. They used Lyft to get me to my appointments while my car was being worked on. I’m always so happy when I get my More

by olivia.santoni16
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Evans
Feb 10, 2020 -

Capistrano Volkswagen responded

Hi Olivia, Thank you so much for your excellent review of Capistrano Volkswagen! We are so glad that Fred and Brad had the opportunity to work with you and make your experience with us a positive one. Please don't hesitate to reach out if you need anything else. Kate

February 04, 2020

Always so nice and professional. Love taking my car here. Always get great services done. Will continue to come back for any services needed on my car. More

by jsmen81
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2020 -

Capistrano Volkswagen responded

Thank you for your review, it has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate

February 03, 2020

Great Quick service , friendly staff that got me in an out in no time flat . Would definitely recommend to anyone that has a VW . Great job! More

by christiandochoa
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2020 -

Capistrano Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate

February 03, 2020

We are on our this vehicle from Capo VW.. we're wouldn't go anywhere else. Anxiously awaiting the arrival of the new electric bus! More

by veronica7
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

Capistrano Volkswagen responded

Hi Veronica, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

February 03, 2020

Easy, Fast & informative Super easy, efficient and informative experience. Was in and out of there quickly! The video summary of the service was so cool! Would definitely reco More

by CarShopper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2020 -

Capistrano Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you and that you especially like the video summary we provide to all of our service customers. We are thrilled that you found your experience with us to be a positive one at Capistrano Volkswagen. Kate

January 31, 2020

The service performed is great, they correct any issues on their end and I know I can trust that my car is in good hands. More

by COURTNEYCBRYANT
Recommend Dealer
Yes
Employees Worked With
Jeff
Feb 01, 2020 -

Capistrano Volkswagen responded

Hi Courtney, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and please don't hesitate to let us know if we can be of further assistance. Kate

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