Capistrano Volkswagen - Service Center

Jeff is an excellent auto specialist! The whole team is very friendly and accommodating. I have not had this experience at other VW or other make dealerships. I’m glad I am now living in South OC so it is very friendly and accommodating. I have not had this experience at other VW or other make dealerships. I’m glad I am now living in South OC so it is more convenient for appointments! More

Very helpful even though it was busy the morning of my appointment. Even though I can get my oil changed many other places I will come to the VW dealership because of how kind and helpful everyone is! My appointment. Even though I can get my oil changed many other places I will come to the VW dealership because of how kind and helpful everyone is! My appointment was only to get the oil changed, but when that was done I mentioned I also need help with a Bluetooth feature of my car... and without hesitation one of the gentlemen helped me. Thank you thank you! More

great service! needed to get normal oil change and was pleasantly surprised that they wash and vacuum the car as well as a free shuttle service. Very helpful and kno needed to get normal oil change and was pleasantly surprised that they wash and vacuum the car as well as a free shuttle service. Very helpful and knowledgeable staff. More

The staff were all semi rude starting with the receptionist. Customer service here seemed kinda forced as if they had better things to do. Everything super expensive. receptionist. Customer service here seemed kinda forced as if they had better things to do. Everything super expensive. More

Always a great experience. Whether for service or sales the staff at Capo VW go beyond the required service. Always making sure all the vehicle and personal needs are met. the staff at Capo VW go beyond the required service. Always making sure all the vehicle and personal needs are met. More

Jeff Maris was great to work with, responsive and informative. The tech sent a video of what he was looking at under the vehicle and within the engine compartment, which was a great in understanding informative. The tech sent a video of what he was looking at under the vehicle and within the engine compartment, which was a great in understanding the situation. More

I left from my appt. because the service was lacking. I have 1999 VW that get oil changes/rental, it was not honored, not good have 1999 VW that get oil changes/rental, it was not honored, not good More

My VW is taken good care of once again! Arlen Mack was awesome and kept me updated on the service and additional work that was needed. Car was done before promised time! Easy quick check in Arlen Mack was awesome and kept me updated on the service and additional work that was needed. Car was done before promised time! Easy quick check in too! More

Great Service! This was my first visit to Capistrano Volkswagen and I will definitely be back. They were very thorough, timely, and friendly. I really appreciated th This was my first visit to Capistrano Volkswagen and I will definitely be back. They were very thorough, timely, and friendly. I really appreciated the video from the tech of what was going on with my car and how thorough the communication was with the Service Manager, Arlen. All I needed was to have a tire patched, but I receive more communication from them throughout the service than I have from any other location or Volkswagen dealership. It really was a great experience!!! More

Another great experience Took our Atlas in for a recall, and the experience was outstanding. Jeff Maris was my my adviser, and the work was performed swiftly while I was able Took our Atlas in for a recall, and the experience was outstanding. Jeff Maris was my my adviser, and the work was performed swiftly while I was able to get some work done in the lounge. More