Capistrano Volkswagen - Service Center

Car service Service Department people are very friendly and helpful. They do a great job and I will continue to use them. Thank you for your excellent work. Service Department people are very friendly and helpful. They do a great job and I will continue to use them. Thank you for your excellent work. More

I truly appreciate the service and Lyft rides offered last Saturday. Received delayed alerts that my car was ready after I had already picked up though the next day—it may have been a glitch not quite su last Saturday. Received delayed alerts that my car was ready after I had already picked up though the next day—it may have been a glitch not quite sure! More

Good service but technician up sold unnecessary services love the dealership. Have purchased 2 cars from them and have had service performed many times in the past. Service Advisor Fred was great. Got me a love the dealership. Have purchased 2 cars from them and have had service performed many times in the past. Service Advisor Fred was great. Got me a uber ride home etc. They seemed to be recommending both radiator/coolant flushes and brake system flushes to everyone. I heard other advisors recommended it to others at the service counter. They send you a video from the technician and he up sold big time. Our car only has 40 k miles. the coolant is fine. WE had the brakes done so I ok'd the fluid replacement although its not necessary. The complementary wash wasn't very good as well. More

Great dealership, excellent service! Great experience. Always great service when coming to Capistrano Volkswagen and love the atmosphere. The staff are friendly and helpful. The parts man Great experience. Always great service when coming to Capistrano Volkswagen and love the atmosphere. The staff are friendly and helpful. The parts manager is very knowledgable and knows his products. More

Excellent Service Service center personnel were great. Timely acceptance of vehicle at drop off. Service was completed very quickly and as quoted. Will no doubt serv Service center personnel were great. Timely acceptance of vehicle at drop off. Service was completed very quickly and as quoted. Will no doubt service the vehicle again at this VW service center. More

Great dealership, excellent service, quick and helpful. One thing that many dealers offer is if you buy your tires from them, the rotation of them should be complimentary. I think this would be a great com One thing that many dealers offer is if you buy your tires from them, the rotation of them should be complimentary. I think this would be a great complimentary service item like their complimentary car wash. I say include that, then when things are seen that need service, patrons will be more likely to get the rest of needed work done there. It also keeps the patrons coming back for their new cars. More

Great service Fred was great to work with; friendly service, quick turn around. A great experience, as always. I have always had great service when coming to Capist Fred was great to work with; friendly service, quick turn around. A great experience, as always. I have always had great service when coming to Capistrano Volkswagen, More

employees are always very courteous and helpful. I want to point out Jeff Marris has always been especially helpful because he goes out of his way to accommodate me since I am handicapped. Overall I I want to point out Jeff Marris has always been especially helpful because he goes out of his way to accommodate me since I am handicapped. Overall I think the agency is outstanding and all of your employees are great! More

Brad was extremely helpful. Called me as soon as my car was done and told me I needed new tires and an alignment. Unfortunately I could only afford the tires right now. He said no problem and got the tires was done and told me I needed new tires and an alignment. Unfortunately I could only afford the tires right now. He said no problem and got the tires done in no time. More

Convenient and reasonably priced! I was dreading having to go to a dealership because every one I have gone to in the past has ripped me off, but I thought the prices here were incredibly fair, and the ser to go to a dealership because every one I have gone to in the past has ripped me off, but I thought the prices here were incredibly fair, and the service staff was straight forward and helpful. More