Capistrano Volkswagen - Service Center

They were very courteous. Arlen was very knowledgeable and efficient. My car was ready in a timely manor. Great experience! I will definitely return when needed. and efficient. My car was ready in a timely manor. Great experience! I will definitely return when needed. More

Personable, direct, and efficient. Really appreciated the updating phone calls and texts.....with videos of problems and solutions to fix. Final cost not at typical dealership numbers. Really appreciated the updating phone calls and texts.....with videos of problems and solutions to fix. Final cost not at typical dealership numbers. Thankyou for the top-notch service! Kevin K More

Great service and very expedient. They fixed the problem with my son’s car same day. Fred was especially helpful and communicated clearly the service process Thank you! with my son’s car same day. Fred was especially helpful and communicated clearly the service process Thank you! More

Over priced service on my vehicle I have been to this dealership several times to repair my vehicle. I have spent thousands of dollars in repairs. I have a few issues when it comes to I have been to this dealership several times to repair my vehicle. I have spent thousands of dollars in repairs. I have a few issues when it comes to the service. First and foremost the check oil light on my car was never turned off after all the repairs nor was the clock fixed. These are just simple things you would expect to be corrected after paying over a thousand dollars. Second, I feel like the value of the repairs was over priced. After reviewing the statement at the end I took notice in the cost of labor that seemed to up the price point of the repairs by at least a couple hundred bucks. Now I understand people need to be paid and labor isn't free but I really feel like the dealership needs to not pass the burden of paying it's employees on the consumer. I have had my vehicle for 6 years now and prefer to have it repaired by Volkswagen. Yet as a returning customer I feel like I receive no benefits or discounts for my loyalty. I have family that referred me to other body shops for repairs that are much cheaper, but I believed you guys would take care of me. Although there was a deal that was extended for me by Jeff, I think it's a little sad that I couldn't even have new windshield wipers thrown in. The cost of those wipers are $10 at Costco! Lastly, all four of my tires were replaced and alignment was fixed on my vehicle. Yet one day later the air pressure in my tires light turned on. These are things that I shouldn't have to deal with based on being a returning customer who is paying over 1k in repairs. To end this review on a positive note, Jeff Maris was nice and accommodating. None of these issues are his fault. More

E Golf 40,000 mile service was $32.00! Very pleased with the cost. Service advisor very upbeat, friendly and knowledgeable of the Volkswagen brand of cars. 40,000 mile service was $32.00! Very pleased with the cost. Service advisor very upbeat, friendly and knowledgeable of the Volkswagen brand of cars. More

Detailed CPO Passat I bought last week, Did what they said they would do - that's all anyone can ask for. Attentive staff, nice facility. Seem to be in touch with consumer needs. Works for m Did what they said they would do - that's all anyone can ask for. Attentive staff, nice facility. Seem to be in touch with consumer needs. Works for me. More

Service Great customer service! Arlen was great- very friendly and helpful! Thanks for getting me in so quickly and for washing my car too! Thank you! Great customer service! Arlen was great- very friendly and helpful! Thanks for getting me in so quickly and for washing my car too! Thank you! More

Seriously great people and business ethic Sometimes taking a car for a tune up can be like having a medical checkup...nervous to hear something you don't want to hear. At Capo VW, the service Sometimes taking a car for a tune up can be like having a medical checkup...nervous to hear something you don't want to hear. At Capo VW, the service is personal and very detailed with fantastic communication. I have texts and emails with video updates if I choose, before any work is done, followed by a phone call. Service is prompt and I'm never nervous about a pricetag because I know I'm getting any specials they can apply. Now I have 2 cars from Capo VW because I love their service. More

Service Jeff our service advisor is always very efficient & accommodating! 10k service & several recalls were performed as needed, great service & will always Jeff our service advisor is always very efficient & accommodating! 10k service & several recalls were performed as needed, great service & will always return to Capistrano VW! More

Battery Replacement My service representative Brad did a very good job communicating with me and which made the experience better. I did have to call VW customer care my My service representative Brad did a very good job communicating with me and which made the experience better. I did have to call VW customer care myself to determine battery was under warranty but other than that I was satisfied. More