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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.4
617 Reviews

617 Reviews of Capistrano Volkswagen - Service Center

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September 15, 2021

This is the best dealer I have ever done business with. They are helpful on the phone. They get you quickly More

by mahigley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Sep 16, 2021 -

Capistrano Volkswagen responded

Thank you so much for the feedback! If there is anything else you need, feel free to give us another call. We look forward to speaking with you soon!

September 15, 2021

Capistrano Volkswagen is amazing, they promise a lot and deliver more! Do not buy anywhere else before comparing here. And be sure to ask for Chuck Lilly! More

by Marc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Evans, AJ Jamshidi
Sep 16, 2021 -

Capistrano Volkswagen responded

Thank you Marc! We will be sure to let Chuck know of your great experience with him. We look forward to seeing you again soon!

August 22, 2021

Always greeted and with the feeling you are part of the family. Service is fast but very thorough. This time I went in for a regular oil change and with video from the mechanic he showed me a couple plac More

by Patzir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, Fred Evans
Aug 23, 2021 -

Capistrano Volkswagen responded

Thank you so much for the review Patzir! We try to be as transparent as possible with our customers so it's great to hear how thorough the service team was for you.

August 11, 2021

Great service. Great work. Great communication. Did the work needed and found quality alternative parts, warranties by VW, despite nationwide shortage of particular parts needed. More

by Theodor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Aug 11, 2021 -

Capistrano Volkswagen responded

Thank you Theodor! We are really proud of the work Fred and our service technicians provide for us. We will make sure they know how happy you are with their work!

August 10, 2021

had my 40k service here and they were wonderful! very thorough and communication was excellent. even got a thorough video of my car and what it might need! More

by liamhtx
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Payan
Aug 10, 2021 -

Capistrano Volkswagen responded

Thanks for the feedback! If there is anything you or your vehicle needs, feel free to give us a call! We look forward to seeing you again.

August 02, 2021

all good.....appreciated car wash - informative service department I would recommend the dealership for purchase or service, although at first I hesitated because of the fraud years back.... More

by fmacbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Maris
Aug 05, 2021 -

Capistrano Volkswagen responded

Thanks for the feedback. We hope that we can show you that our work is done with integrity and respect.

August 02, 2021

Capistrano Volkswagen truly has excellent process, quality of work and customer service. Not only did they accommodated me with short notice. The task all got done as scheduled. More

by JJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Babiczuk
Aug 05, 2021 -

Capistrano Volkswagen responded

Thank you so much for the positive feedback JJ! If there is anything else we can help you with, feel free to give us a call.

August 01, 2021

BRAD TOLD ME TO COME IN AS SOON AS I CALLED=VERY COMFORTING AS I'M ELDERLY,HANDICAPPED. HE FIXED IT WHILE I WAITED.FABULOUS! More

by LYNNESPIEGEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Capistrano Volkswagen responded

Thanks you so much Lynne. We are so proud of the work Brad does for us and love to hear him succeed. We look forward to seeing you again!

June 26, 2021

All they want is your money. The "manager" of the service department doesn't know an ashtray from an air filter. More

by jaimesmyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory Goodman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Capistrano Volkswagen responded

We apologize for any negative experience you had at our dealership. Our service directory, Cory Goodman, has reached out to you personally to hopefully clear up any issues. If you would prefer to respond via email, then please contact customerservice@capovwmazda.com for any reason you see fit. Thank you for the feedback and hopefully we can improve on it for the future.

June 24, 2021

As a first time customer in the Service department. The staff was not friendly at all(Fred & Brad). A Smile & a Friendly greeting to ALL people goes along ways. I'm glad I didn't buy my Volkswagen at this More

by Trina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Evans
Jun 29, 2021 -

Capistrano Volkswagen responded

Hello Trina, Thank you for the feedback. We welcome input from all of our customers so we can strive to provide a better experience. We hope you give us another chance to show you what our Smileage Guaranteed!® philosophy at the store is all about! Until then we will be approaching our staff to see what improvements we can make. Jack