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Capistrano Volkswagen - Service Center
San Juan Capistrano, CA
617 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
617 Reviews of Capistrano Volkswagen - Service Center
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September 15, 2021
Capistrano Volkswagen is amazing, they promise a lot and deliver more! Do not buy anywhere else before comparing here. And be sure to ask for Chuck Lilly! deliver more! Do not buy anywhere else before comparing here. And be sure to ask for Chuck Lilly! More
by Marc
August 22, 2021
Always greeted and with the feeling you are part of the family. Service is fast but very thorough. This time I went in for a regular oil change and with video from the mechanic he showed me a couple plac family. Service is fast but very thorough. This time I went in for a regular oil change and with video from the mechanic he showed me a couple places that need attention. More
by Patzir
Employees Worked With
Other Employees :
Arlen Mack, Fred Evans
August 11, 2021
Great service. Great work. Great communication. Did the work needed and found quality alternative parts, warranties by VW, despite nationwide shortage of particular parts needed. work needed and found quality alternative parts, warranties by VW, despite nationwide shortage of particular parts needed. More
by Theodor
Employees Worked With
Fred Evans
August 10, 2021
had my 40k service here and they were wonderful! very thorough and communication was excellent. even got a thorough video of my car and what it might need! thorough and communication was excellent. even got a thorough video of my car and what it might need! More
by liamhtx
August 02, 2021
all good.....appreciated car wash - informative service department I would recommend the dealership for purchase or service, although at first I hesitated because of the fraud years back.... service department I would recommend the dealership for purchase or service, although at first I hesitated because of the fraud years back.... More
by fmacbrown
Employees Worked With
Jeff Maris
August 02, 2021
Capistrano Volkswagen truly has excellent process, quality of work and customer service. Not only did they accommodated me with short notice. The task all got done as scheduled. quality of work and customer service. Not only did they accommodated me with short notice. The task all got done as scheduled. More
by JJ
August 01, 2021
BRAD TOLD ME TO COME IN AS SOON AS I CALLED=VERY COMFORTING AS I'M ELDERLY,HANDICAPPED. HE FIXED IT WHILE I WAITED.FABULOUS! COMFORTING AS I'M ELDERLY,HANDICAPPED. HE FIXED IT WHILE I WAITED.FABULOUS! More
by LYNNESPIEGEL
Employees Worked With
June 26, 2021
All they want is your money. The "manager" of the service department doesn't know an ashtray from an air filter. department doesn't know an ashtray from an air filter. More
by jaimesmyers
Employees Worked With
June 24, 2021
As a first time customer in the Service department. The staff was not friendly at all(Fred & Brad). A Smile & a Friendly greeting to ALL people goes along ways. I'm glad I didn't buy my Volkswagen at this staff was not friendly at all(Fred & Brad). A Smile & a Friendly greeting to ALL people goes along ways. I'm glad I didn't buy my Volkswagen at this dealer. I will be visiting another Volkswagen dealer on my next service appointment. First impression is a lasting impression! More
by Trina
