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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.7
611 Reviews

611 Reviews of Capistrano Volkswagen - Service Center

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October 21, 2019

Service Thanks you for the great service at capovw. I would recommend capovw and will be back next time. We dropped off the car at a convenient time and More

by vfjanney
Recommend Dealer
Yes
Employees Worked With
Jeff Mars
Oct 21, 2019 -

Capistrano Volkswagen responded

Thank you for taking the time to let us know about your positive experience. Great customer service is always our goal and we are happy that you received your car back fixed to your satisfaction and in a timely manner. We look forward to seeing you whenever your need arises. Kate

October 21, 2019

FANTASTIC! I am very impressed with the service at Capistrano Volkswagen. Everyone is so professional and efficient! Plus, the entire service area is very orga More

by SSTROMSWOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Oct 21, 2019 -

Capistrano Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. If we can be of further service, don't hesitate to let us know! Kate

October 21, 2019

Great customer service I felt very well taken care of by Brad. He greet me at my car. Very helpful on me getting a ride to were I need to go. Made feel like really care abou More

by michelle.misft13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2019 -

Capistrano Volkswagen responded

Thank you, Michelle! Brad is one of the best. Thanks for your business and for being part of the Capo VW family! Kate

October 17, 2019

Fred is 5 star Loved the video - so impressive to see that. Fred was awesome - so friendly and informative. Whatever they cleaned my touchscreen with is the best More

by sc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Oct 18, 2019 -

Capistrano Volkswagen responded

Thanks for the 5-star review! Your kind words about Fred are much appreciated and we're so glad to hear that you had a positive service experience. We hope to see you again at Capo VW! Kate

October 17, 2019

Kinda disappointed this time We have bought several cars from capo and we love the dealership and have used the service Dept on many occasions. Staff very friendly as always. This More

by ADCAOUETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Oct 22, 2019 -

Capistrano Volkswagen responded

Thank you for taking the time to share your feedback! Providing a positive experience is our top priority and it's good to know that your previous visits to Capo VW had better outcomes and that you've found our staff to be friendly. We regret however that your most recent visit with us was unsatisfactory. We appreciate you bringing this to our attention, please do reach out to us at customerservice@capovwmazda.com if you would like to discuss it further. Kate

October 15, 2019

GREAT Service The service center was great. Brad was my service advisor & he listened to my concerns, stayed in touch concerning repairs & got the vehicle back to m More

by TOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Capistrano Volkswagen responded

Thank you for the kind words about Brad, for recommending the service center and for being part of the Capo VW family! Kate

October 09, 2019

Dells customer experience On time and the cost was exactly as estimated... kept me informed on the progress .... even sent me a video covering the work that was done... The se More

by DDEFABRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star rating, we appreciate all of our service customers and are so glad you were sent the video! Kate

October 09, 2019

Dead Battery - covered under warranty Really pleased with recent service visit. Car was serviced quickly and professionally. Work was done thoroughly and car is as good as new. Thank you f More

by Bryan H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Maris
Oct 09, 2019 -

Capistrano Volkswagen responded

Hi Bryan! Thanks for your feedback on your recent visit. We are glad to hear that you were serviced quickly and professionally. We hope to see you back again in the future for any additional vehicle maintenance. Kate

October 09, 2019

Oil change I made an appointment, showed up and Fred Evans (my service adviser) was waiting for me, took care of me right away and my oil change was done in no More

by ricco9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Oct 09, 2019 -

Capistrano Volkswagen responded

Thanks for the 5-star review! We're happy to hear that Fred provided you with a positive and efficient service experience and that you left Capistrano Volkswagen a happy customer! We truly appreciate your business and hope to see you again soon - Kate

October 07, 2019

Excellent as always! Fred always gives excellent customer service, and I can count on my cars to be treated with care and professionalism. I am always satisfied. Thanks Fr More

by C.SALISBURY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Oct 08, 2019 -

Capistrano Volkswagen responded

Thanks for the the 5 star review and recommendation. We appreciate your continued loyalty. Thanks for being part of the Capo VW family! Kate

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