Capistrano Volkswagen - Service Center

Excellent customer service Overall great experience. Prompt service, repaired right the first time and my vehicle was returned freshly washed! Great attention to detail! Relaxed Overall great experience. Prompt service, repaired right the first time and my vehicle was returned freshly washed! Great attention to detail! Relaxed and friendly environment:) More

Great experience! I was able to drive in mid-day and get my car fully serviced in the next few hours without making a previous appointment which I greatly appreciated. I was able to drive in mid-day and get my car fully serviced in the next few hours without making a previous appointment which I greatly appreciated. Everyone was very helpful and very friendly. I have a long history with Capistrano VW having bought a number of new cars there over the years and I always bring my car back here for service and have never been disappointed. Would highly recommend them! More

Had a few buttons replaced Fred helped me and was thoughtful, helpful, and very enjoyable to work with. The head of service then helped me and did work quickly and with a great Fred helped me and was thoughtful, helpful, and very enjoyable to work with. The head of service then helped me and did work quickly and with a great attitude and a clean car to boot! Love this dealership! More

Oil change and minor service Everyone in service make this a pleasant experience every tIme I visit. All four Svc writers are are a great team with the customers experience being Everyone in service make this a pleasant experience every tIme I visit. All four Svc writers are are a great team with the customers experience being a top focus. More

Outstanding service and very knowledgeable counter man. Fair and friendly service. Incredibly helpful staff. I have never received better treatment at an automotive establishment before. I would recommend t Fair and friendly service. Incredibly helpful staff. I have never received better treatment at an automotive establishment before. I would recommend them to everyone. Excellent shop. More

Great customer service Fred my service asked if I would be leaving my car for service, and I said no, I was going to wait. He warned me that it might be 2-3 hours as there w Fred my service asked if I would be leaving my car for service, and I said no, I was going to wait. He warned me that it might be 2-3 hours as there were appts ahead of me. I told him I was aware it might be that long, I was told that when I scheduled the appt. My car was ready in less than 1 hour! I love Capo VW, your customer service is fantastic! More

Oil change/30k tune up Brad was very helpful and efficient. He helped me get a car to and from my work. I appreciate being able to just drop my car off in the morning and kn Brad was very helpful and efficient. He helped me get a car to and from my work. I appreciate being able to just drop my car off in the morning and know they’ll have it done by the time I’m off work and it being washed too was a nice perk. More

Wonderful, detailed care of my car We just moved to the area not even a week when I had to have car serviced. They were professionals. I was given a detailed video of all the repairs re We just moved to the area not even a week when I had to have car serviced. They were professionals. I was given a detailed video of all the repairs required by the master car repair expert Scott. I was stated a price. My service manager Arlen was able to secure both an Uber home and then a rental vehicle since the car was going to be in shop for several days for detailed work. I appreciate their support. I also appreciate their professionalism. More

Quick, comprehensive, professional A+ Jeff Maris gave me a great, comprehensive overview of what was needed on several complex maintenance/repair issues, and quickly got them all handled w Jeff Maris gave me a great, comprehensive overview of what was needed on several complex maintenance/repair issues, and quickly got them all handled with minimal downtime. Great explanations and communication. More

Awesome Love CapoVW wouldnt go for service or purchase anywhere else. Arlen awsome nice to Mike and Paul when we were there its nice that they recongnize us a Love CapoVW wouldnt go for service or purchase anywhere else. Arlen awsome nice to Mike and Paul when we were there its nice that they recongnize us and always acknowlege us when we are there. More