Capistrano Volkswagen - Service Center

Another great visit! The guys at SJC VW service are a great team! I’ve worked with them all on different occasions and they always do their best to make things go smoothly The guys at SJC VW service are a great team! I’ve worked with them all on different occasions and they always do their best to make things go smoothly. More

super in every way! beyond expectations Explained service completely and understandable. service completed in a timely manner and completed when promised. Car was washed beyond expectations Explained service completely and understandable. service completed in a timely manner and completed when promised. Car was washed and vacuumed. Brad Johnson could not have been better! More

Professional, courteous and honest While I had an appointment, I did have to wait a little longer than expected for an oil change. Nonetheless, it was worth the wait. Fred and the team While I had an appointment, I did have to wait a little longer than expected for an oil change. Nonetheless, it was worth the wait. Fred and the team were very friendly and professional. They were pushy and made suggestions where necessary. Definitely will be bringing my vehicle back. More

No worries serviceWell Well thanks to Fred Evans and the rest of Capo. VW my service again a "no worries service" My 80000 miles service was easy with the rental car. The vi Well thanks to Fred Evans and the rest of Capo. VW my service again a "no worries service" My 80000 miles service was easy with the rental car. The video of the service was, as always, pretty cool. my Passat was nice and clean when I picked it up. Also I'd like to give a special thank you to Nory, because after I left the dealership from getting my car and dropping off the rental I forgot to take garage door opener. A few minutes after I left Nory called to ask if I left my door opener so I turned around to go back and got it. I'm sure glad I didn't get home (Riverside) to find out I left it at the dealer. More

Just Another Flawless Visit I had to bring in my Jetta for a routine service and when I arrived I was warmly greeted by Mr. Johnson who guided me through what the service would I had to bring in my Jetta for a routine service and when I arrived I was warmly greeted by Mr. Johnson who guided me through what the service would entail, how long it would take, and gave me reminders about future check ups my car may need. Everyone there was extremely kind, patient with me, and wanting to provide a good service even if I was there for just an hour and a half. I was even told that I could request them to call me a Lyft (that they would pay for) to take me somewhere and back while my car was being serviced if I didn’t want to wait in the lobby, which was stocked with low-cost treats and beverages. Even if this dealership was miles and miles away from where I live, I would still take the drive because of how amazingly I’ve been treated! More

Great Service Fred Evans is great with customer service! He was very knowledgable and helped me with my service appointment. He made it simple and easy. Would like Fred Evans is great with customer service! He was very knowledgable and helped me with my service appointment. He made it simple and easy. Would like to work with Fred in the future More

Happy Camper Your service tech was able to adjust my non-working hood latch, thus saving me the expense of replacing it as I had anticipated would be the case. Al Your service tech was able to adjust my non-working hood latch, thus saving me the expense of replacing it as I had anticipated would be the case. Also, the oil change and overall vehicle inspection gives me the confidence to embark on another drive in Baja California. I credit Capistrano Volkswagen with allowing me to reach 310,000 miles on my 16 year old Jetta and am always happy with your service. More

That was easy! Capistrano Volkswagen has the best service department we have ever seen. For that very reason, we have purchased our last three Jettas there. Arlen Capistrano Volkswagen has the best service department we have ever seen. For that very reason, we have purchased our last three Jettas there. Arlen Mack was friendly, extremely helpful, and very accommodating to my schedule, and the service took less than one-half the time I had expected. Stepping back into my freshly washed car reminded me why I will always return here for service. More

service reception and reps Brad is awesome but other guys sitting at service need to smile, welcome clients, be courteous and more friendly. I suggest a seminar based on basic Brad is awesome but other guys sitting at service need to smile, welcome clients, be courteous and more friendly. I suggest a seminar based on basic principles of Dale Carnegie classic book How to Win Friends and Influence People. When I enter the service area where service writers sit smiles and happy faces would make a huge improvement on the impression your customers get of the dealership. Nick Calucci is an example like Brad of courtesy etiquette charisma of top notch customer service. More

Emergency need My battery failed and when I called for an appointment on short notice they squeezed me in despite the fact that they were slammed with Summer crowds. My battery failed and when I called for an appointment on short notice they squeezed me in despite the fact that they were slammed with Summer crowds. More