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Capistrano Volkswagen - Service Center
San Juan Capistrano, CA
633 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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633 Reviews of Capistrano Volkswagen - Service Center
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July 16, 2019
Quick, efficient service Jeff and Fred are professional, courteous service reps. In for yearly maintenance as have had no trouble with the car in the four years of ownership. Jeff and Fred are professional, courteous service reps. In for yearly maintenance as have had no trouble with the car in the four years of ownership. More
by CADYOLIVE
Verified CustomerEmployees Worked With
Jeff, Fred Evans
July 15, 2019
Pleasant and easy I love having my car serviced at Capo VW. I find everyone there trustworthy and helpful. Everyone that passed by asked if I needed anything, very frie I love having my car serviced at Capo VW. I find everyone there trustworthy and helpful. Everyone that passed by asked if I needed anything, very friendly!!! More
by JAIMOI55
Employees Worked With
Arlen Mack, Fred Evans
July 15, 2019
Review based ONLY on terrible car detail service I just got a nice pre owned vw and even though my car was fairly clean and well maintained I still wanted a car detail to get all the little details d I just got a nice pre owned vw and even though my car was fairly clean and well maintained I still wanted a car detail to get all the little details done. I came here and dropped off my car in the morning at 10 and was told my car wouldn’t be ready until 4. I didn’t mind the long wait since I assumed they’ll do a phenomenal job. When I arrived to pick up my car I knew right away that this was not done right just by the visible dirt on the exterior windshield. BUT the real shock came (I literally mean shock as I’ve had a better and cleaner job done for $20 at a hand car wash) when I opened door and went inside. LITERALLY nothing was done other than I think someone wiped most of the dashboard down. ALL the same blemishes that were there previously were still present! Lint in all the corners and along edges of compartments on dash. Splatters of dirt on the plastics overhead and on side. Hair on the seats. I mean they didn’t even bother to give it a quick wipe down LET ALONE a detail. I took pictures as well. I was unbelievably disappointed and told Jeff this and he did finally offer a complimentary future detail. However what bothered me was all the excuses leading up to that point. Look, you dropped the ball (in a big way) you should have just owned your mistake instead of feeding me pathetic excuses (this isn’t my first detail, I know the level of quality that goes into one.) I felt I had to argue my case for them to finally admit they did a lousy job. I was not happy with the resolution but reluctantly accepted and left vowing to NEVER do business with them again. So I left and drove away, minutes later I pulled into a spot down the street where there was a lot of light and once I really saw the extent of their poor work I just got LIVID. I just felt scammed and taken advantage of and knew i still had to get my car detailed because it didn’t even have a basic cleaning done LET ALONE a detail cleaning. So I called Jeff and let him know this is just unacceptable and I just can’t pay for this ($150 although I got a $20 discount) to which thankfully he agreed to refund my money. I then asked if I can return anyhow just so i can point out the details of the terrible job done so he’s aware of the workmanship being performed. He agreed. I got my refund and was also able to point out most of what was left behind. I honestly think they were busy and didn’t take my car in until the last minute and because they saw it was already fairly clean they just did a quick wipe down of half of it and didn’t even notice or bother with the splatters, lint and all the other DETAILS that needed addressed because upon entering the car you don’t really notice it right away. I wasted my entire day waiting for my car to be done only to have to plea my case to get a refund and walked away with a day wasted and my car STILL needing a detail. Needless to say I will not be back nor can I in good conscience ever recommend this dealer. More
by CARMENCOSTESCU79
Employees Worked With
Jeff
July 12, 2019
Excellent service- thorough Once again, service was timed perfect and Jeff kept me informed of timing to the tee. I was provided with a loaner car while service was taking place Once again, service was timed perfect and Jeff kept me informed of timing to the tee. I was provided with a loaner car while service was taking place and this made my typical Thursday completely "typical"- just what any busy mom needs. More
by MRSHEMPHILL
July 11, 2019
Awesome as always I know that the service provided at SJC Capistrano VW is the best! Whether it’s a standard maintenance check, new tires, or even just a “what’s that I know that the service provided at SJC Capistrano VW is the best! Whether it’s a standard maintenance check, new tires, or even just a “what’s that noise” I’m always confident in the professionalism and service provided. More
by sheri4sure
Employees Worked With
Jeff in Service and _____ Litchfield in maintenance.
July 11, 2019
Excellent (as usual) A near perfect experience—decent coffee, fast service (despite my lack of an appointment), and reasonably priced, all handled by Fred Evans, a trusted A near perfect experience—decent coffee, fast service (despite my lack of an appointment), and reasonably priced, all handled by Fred Evans, a trusted service manager. More
by seastmans
Employees Worked With
Fred Evans
July 10, 2019
Fixed my AC They were able to get me in same-day to service my A/C. Easy, quick, and friendly! I always go back to Capo VW! They were able to get me in same-day to service my A/C. Easy, quick, and friendly! I always go back to Capo VW! More
by SarahJo
July 09, 2019
Great Service Brad was very open and honest with me in my service choices. I told him that I had an appointment for servicing and he was very helpful and communicat Brad was very open and honest with me in my service choices. I told him that I had an appointment for servicing and he was very helpful and communicated very well the status of my car. More
by SIPINCHRISTIAN
Employees Worked With
July 08, 2019
Brad went above and beyond Good communication, went above and beyond the standard, no problems.... one criticism, workers dragging their shoes over the door threshold and leavin Good communication, went above and beyond the standard, no problems.... one criticism, workers dragging their shoes over the door threshold and leaving black marks....thank You More
by KJUHL
July 08, 2019
Great service! Everything was super easy with them, with my schedule is almost impossible for me to drop off or pickup my car during business hours; they accommodate Everything was super easy with them, with my schedule is almost impossible for me to drop off or pickup my car during business hours; they accommodated everything for me so I drop off my car at night and pick it up around 7 pm on a Saturday with no problems at all. Jeff was with me over the phone to discuss the work to be done and they even sent me a video when they were working on it. More
by Gabriel
Employees Worked With
Jeff Maris
