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Capistrano Volkswagen - Service Center
San Juan Capistrano, CA
644 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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644 Reviews of Capistrano Volkswagen - Service Center
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July 23, 2019
Well Taken Care of First time coming to VW Service and had a good experience. They're knowledgeable, friendly and efficient all around. I'll be back very soon! First time coming to VW Service and had a good experience. They're knowledgeable, friendly and efficient all around. I'll be back very soon! More
by GALLEGOS.JC7
Verified Customer
July 23, 2019
Smooth and efficient I arrived early for my appointment but was processed quickly. Needed repair of the door to my gas tank and cap and to check the engine and fluids. I I arrived early for my appointment but was processed quickly. Needed repair of the door to my gas tank and cap and to check the engine and fluids. I got a call later to tell me what issues were found and what would be covered by my warranty. When I arrived to pick it up, everything was explained to me and the car was brought out in minutes, all clean. Thank you. More
by Barbthomas82
Employees Worked With
Jeff Maris
July 22, 2019
Excellent service friendly staff would recommend to all my friends. Been a long term customer and will always be coming there for all my VWBeetle needs. service friendly staff would recommend to all my friends. Been a long term customer and will always be coming there for all my VWBeetle needs. More
by bflamson
Employees Worked With
Jeff Maris
July 22, 2019
Service is really great and much appreciated Fred is always so great to work with. He communicates really well and really takes the time to explain everything. He makes the experience very enjoya Fred is always so great to work with. He communicates really well and really takes the time to explain everything. He makes the experience very enjoyable. More
by MARYFARRISANDERSON
Employees Worked With
Fred Evans
July 19, 2019
Trustworthy service My customer service rep Jeff was very thorough during check in to make sure any issues I had with the car was brought to his attention. They kindly pr My customer service rep Jeff was very thorough during check in to make sure any issues I had with the car was brought to his attention. They kindly provided Uber transport and completed the service with a quick turnaround. They recommended I do alignment and obtained my consent before the work. I will always bring my car back here for service. More
by Beetle owner
Employees Worked With
Jeff Maris
July 18, 2019
Everyone was helpful and timely. My daughter took my car in as I recently sprained my ankle. They addressed the issue of my non-working car key and the wheel alignment on R side. Al My daughter took my car in as I recently sprained my ankle. They addressed the issue of my non-working car key and the wheel alignment on R side. All good. Babs, my daughter was impressed with how friendly everyone was. More
by sandrz1615
July 17, 2019
Excellent service, as always It is easy to schedule appointments at CapoVW to fit my needs. The service was completed promptly. I appreciate the digital video that was sent to hig It is easy to schedule appointments at CapoVW to fit my needs. The service was completed promptly. I appreciate the digital video that was sent to highlight the work the technician completed. I’ve come to this dealership and service department since 1991 and find the employees to be friendly and conscientious. More
by Librigirrl
Employees Worked With
Arlen Mack
July 17, 2019
Repair of noisy driver side window I came in to get my window fixed on my newly purchased Jetta. I worked with my long time service representative, Fred Evans. He diagnosed the problem, I came in to get my window fixed on my newly purchased Jetta. I worked with my long time service representative, Fred Evans. He diagnosed the problem, which involved ordering a part that was not in stock, had the window repaired and had the car washed. Excellent experience as usual . More
by DWBRANT
Employees Worked With
Fred Evans
July 17, 2019
Perfect Service Easy to book scheduled maintenance visit; everything done on line, automated follow up and a call to confirm from the service agent. Quick arrival an Easy to book scheduled maintenance visit; everything done on line, automated follow up and a call to confirm from the service agent. Quick arrival and rental car process, in and out. Service was completed very quickly, very smooth check out process. Great job Brad and the team at Capo! More
by MCCABEJH65
July 17, 2019
Very professional work! My old Tiguan became great. Good vibes and peace place.I love here:) I can't English very well but very helpful! Thank you for everything. My old Tiguan became great. Good vibes and peace place.I love here:) I can't English very well but very helpful! Thank you for everything. More
by tommygirl
Employees Worked With
Arlen Mack
