Capistrano Volkswagen - Service Center

Great customer service Fred my service asked if I would be leaving my car for service, and I said no, I was going to wait. He warned me that it might be 2-3 hours as there w Fred my service asked if I would be leaving my car for service, and I said no, I was going to wait. He warned me that it might be 2-3 hours as there were appts ahead of me. I told him I was aware it might be that long, I was told that when I scheduled the appt. My car was ready in less than 1 hour! I love Capo VW, your customer service is fantastic! More

Wonderful, detailed care of my car We just moved to the area not even a week when I had to have car serviced. They were professionals. I was given a detailed video of all the repairs re We just moved to the area not even a week when I had to have car serviced. They were professionals. I was given a detailed video of all the repairs required by the master car repair expert Scott. I was stated a price. My service manager Arlen was able to secure both an Uber home and then a rental vehicle since the car was going to be in shop for several days for detailed work. I appreciate their support. I also appreciate their professionalism. More

Awesome Love CapoVW wouldnt go for service or purchase anywhere else. Arlen awsome nice to Mike and Paul when we were there its nice that they recongnize us a Love CapoVW wouldnt go for service or purchase anywhere else. Arlen awsome nice to Mike and Paul when we were there its nice that they recongnize us and always acknowlege us when we are there. More

Quick, comprehensive, professional A+ Jeff Maris gave me a great, comprehensive overview of what was needed on several complex maintenance/repair issues, and quickly got them all handled w Jeff Maris gave me a great, comprehensive overview of what was needed on several complex maintenance/repair issues, and quickly got them all handled with minimal downtime. Great explanations and communication. More

Expectations Met! From the appointment made with Nory, and my service day visit coordination with Arlen "Super Smooth" even included Uber roundtrip shuttle. Always the From the appointment made with Nory, and my service day visit coordination with Arlen "Super Smooth" even included Uber roundtrip shuttle. Always the BEST, it's what I've come to expect! More

The service is simply the best around! Our family has bought several cars over the years...and we keep coming back because the service is OUTSTANDING! They are professional, honest, knowle Our family has bought several cars over the years...and we keep coming back because the service is OUTSTANDING! They are professional, honest, knowledgeable, and treat us like family. The dealer ship is so clean , we love all the amenities like the beautiful upscale clean bathrooms, popcorn hot chocolate and coffee while we are visiting👌🏻😄 we love Capistrano Volkswagon. More

Brad was great! Unfortunately my car battery died much earlier than anticipated but Brad was helpful in assessing the situation and providing me with superior service Unfortunately my car battery died much earlier than anticipated but Brad was helpful in assessing the situation and providing me with superior service. I would absolutely recommend this service center to colleagues and friends. More

Total pros We didn't purchase our CPO VW here but the service department has consistently gone above and beyond to make the car look and run great! I even priced We didn't purchase our CPO VW here but the service department has consistently gone above and beyond to make the car look and run great! I even priced the service performed against local repair shops and the prices are very competitive! More

Brad Johnson excellent professional very helpful. Tiguan had serious issues. Used car MGR appraised the Tiguan at $625. Took the Tiguan to another dealer who appraised it at $2700. He was extremely s Tiguan had serious issues. Used car MGR appraised the Tiguan at $625. Took the Tiguan to another dealer who appraised it at $2700. He was extremely slow at coming up with his appraisal pondering his computer screen in coming up his number. It really wasn’t that complicated. More

Arlen is the best! Arlen took such great care after having lot damage to my vehicle when last there for a repair - you're very lucky to have someone like him on your ser Arlen took such great care after having lot damage to my vehicle when last there for a repair - you're very lucky to have someone like him on your service team - 5 stars! Thanks. More