Capistrano Volkswagen - Service Center

Warranty Repairs Beyond any customer service I’ve ever had at any dealership. They take care of their community!!!! They wear knowledgeable and genuinely concerned wit Beyond any customer service I’ve ever had at any dealership. They take care of their community!!!! They wear knowledgeable and genuinely concerned with the issues at hand. More

Excellent Service Great service. I really like that the service department kept me informed regarding the status of my car. Also really like the video that was supplied Great service. I really like that the service department kept me informed regarding the status of my car. Also really like the video that was supplied via a text message. More

In a word "AWESOME!" Today was my first visit to Capistrano VW. I just moved to the area, having relocated from the SFV. Despite having had a complete maintenance of the Today was my first visit to Capistrano VW. I just moved to the area, having relocated from the SFV. Despite having had a complete maintenance of the car and a clean bill of health, my engine light went on. So I chose Capistrano VW, as it was the closest to the house. I was impressed with the exterior of the property - modern, attractive, well maintained, and clean. As soon as I walked in the door of the Service Department, I was warmly greeted and helped immediately. The interior of the building was equal to the exterior - aesthetically pleasing, clean, and inviting, and I couldn't help but notice and appreciate the classic rock music playing in the background. Jeff listened to my concerns and offered to take a look and give a listen. He gave me his initial thoughts, and then offered to take a more thorough look - without charge! - to find out what was really going on. I didn't have an appointment, but he made room for me, and I was happy to wait whatever time was necessary to get to the bottom of it. The waiting area was spacious and well appointed, offering comfortable seating, tables, a separate TV viewing area, concessions, and several areas where you could charge your phone while waiting. After a reasonable amount of time, Jeff reported back to me, and informed me that the engine light was the result of a faulty O2 sensor, and that the fix WAS COVERED UNDER WARRANTY!!! and that his technician was fixing as we spoke. It was the best news I could have hoped for! Jeff also let me know about a couple of general maintenance items that would need attention soon - things that I was already aware of and planned on doing - and Jeff offered options and estimates for the work needed. Within 30 minutes, I was signed out, keys in hand, and bank account mercifully untapped. They even washed the car for me! While I hate to leave the amazing team at New Century Volkswagen in Glendale, I am grateful and relieved to know that I will enjoy the same kind of service, hospitality, and integrity at Capistrano VW! THANK YOU! ~Dean Hanvey More

Friendly and fast service Arlen was very friendly and helpful. Always makes me feel welcome. He is accurate with time and pricing. I only want to deal with him because he is Arlen was very friendly and helpful. Always makes me feel welcome. He is accurate with time and pricing. I only want to deal with him because he is so friendly More

40K mile service Great service - there are a couple of great service employees - Arlen being one of them. Am disappointed they don't have loaner cars any more (other Great service - there are a couple of great service employees - Arlen being one of them. Am disappointed they don't have loaner cars any more (other than the exception). Though I am a regular Uber user, this experience was less than ideal. Not to mention, a loaner car lets you still take care of business - go to work, run errands, etc. Please, please bring this service back! More

Best Service Setting up the appointment was easy and this is coming from someone that hates talking on the phone. I was informed of all the work that will be done Setting up the appointment was easy and this is coming from someone that hates talking on the phone. I was informed of all the work that will be done on my car and the cost was upfront. This gave me a chance to shop around, but Capistrano was the best deal for what I was looking for. I purchased my car here and had all service on my vehicle done here as well. Best customer service I have ever experienced, I always leave happy and feel safe when driving my car. Thank you so much for going the extra mile every time! More

Tire repair All good...a little long of a wait but fine. Car had plastic cover, carpet protector and a key box left in it but that’s ok. I cleaned it out just fin All good...a little long of a wait but fine. Car had plastic cover, carpet protector and a key box left in it but that’s ok. I cleaned it out just fine before leaving, More

30 k service it was fine done faster than they thought. sent me to and appointment in an uber and picked me up, quick and easy. No one wants to pay for regular it was fine done faster than they thought. sent me to and appointment in an uber and picked me up, quick and easy. No one wants to pay for regular maintenance, but the price seemed reasonable considering it is only every 10 k miles. More

Excellent service. Fred Evans is an efficient, attentive service manager. Intake was timely while he carefully considered my service/repair concerns. His telephone foll Fred Evans is an efficient, attentive service manager. Intake was timely while he carefully considered my service/repair concerns. His telephone follow was as promised and discussion of issues clear and understandable. The video from the technician was ok, but background noise rendered the audio nearly unintelligible. Nory is also terrific!! Remembered who I was and quickly got me on the road with a courtesy car. More

Amazing Fixed my radio free of charge which helped because I’m on a roadtrip. Didn’t have to worry about an expensive trip to a auto shop . Fixed my radio free of charge which helped because I’m on a roadtrip. Didn’t have to worry about an expensive trip to a auto shop . More