Capistrano Volkswagen - Service Center

Great customer service and quick turnaround! I'm new to the area so this was my first experience with Capistrano Volkswagen. Overall, my experience was very positive. Customer service was great I'm new to the area so this was my first experience with Capistrano Volkswagen. Overall, my experience was very positive. Customer service was great and my car was done before the estimated time. I would recommend Capistrano Volkswagen to a family member or friend! More

VW TDI 120K service Very friendly and honest I enjoy working with Arlen, and always choose him as my service representative. I will keeping coming back for my regular se Very friendly and honest I enjoy working with Arlen, and always choose him as my service representative. I will keeping coming back for my regular service. More

Great job Arlen was very helpful, I appreciated the video footage of them showing me what was going on with the car, and I had a great all-around experience Arlen was very helpful, I appreciated the video footage of them showing me what was going on with the car, and I had a great all-around experience More

30,000 mile tune up and tires I was able to get my car in for full servicing on short notice (within an hour) had all the work done including a car wash and within the estimate. A I was able to get my car in for full servicing on short notice (within an hour) had all the work done including a car wash and within the estimate. A nice feature was the video report sent during the day, so that the mechanic can go over important details. Was much appreciated! Chris More

Very efficient and helpful! Arlen was very helpful in getting me in and out quickly first thing in the morning. He answered all of my questions and explained things clearly. Arlen was very helpful in getting me in and out quickly first thing in the morning. He answered all of my questions and explained things clearly. More

In and Out service center Drop my car for Service was easy and less wait time compared to last time. Fred was thorough and accommodative. Delivery of my belove Tiguan after ser Drop my car for Service was easy and less wait time compared to last time. Fred was thorough and accommodative. Delivery of my belove Tiguan after service was sooner than expected. More

Great time I decided to just hang out and wait for my car to have its 20,000 mile service and oil change. I planned my time so I could watch The Price is Right w I decided to just hang out and wait for my car to have its 20,000 mile service and oil change. I planned my time so I could watch The Price is Right while waiting. Made myself some coffee. And by the time the show was done, my car was ready! Arlene (??) was fabulous and friendly. I enjoyed the little TV area, and thought it had a nice amount of privacy. Couch wasn’t that comfortable but wasn’t terrible. And I enjoyed the creativity of the street sign table. More

Always Helpful I bought my first brand new car through this dealership and they had the best price I found for the particular vehicle I was looking to buy. I have I bought my first brand new car through this dealership and they had the best price I found for the particular vehicle I was looking to buy. I have had a few kinks to work out with this vehicle over the time that I have put 40,000 miles on it. There is a VW dealer and service center within 2 miles of our house but my husband and I prefer Capo VW and are willing to drive 31 miles for their superior service! They have found and fixed every problem and have always rented us a comparable vehicle. More

Excellent service Jeff the service advisor was 100% professional! Great communication skills. The service department sent a video showing my car is completion I was ver Jeff the service advisor was 100% professional! Great communication skills. The service department sent a video showing my car is completion I was very impressed with everything! More

Quick, efficient and courteous This was my first experience with the Service Department since I purchased my new 2018 Passat from the dealer last year for my daughter. It was no pr This was my first experience with the Service Department since I purchased my new 2018 Passat from the dealer last year for my daughter. It was no problem to schedule and they were courteous and prompt with the service. They kept me informed throughout the service and notified me promptly when they were completed. Great first experience. More