Capistrano Volkswagen - Service Center

Courteous, respectful, and quick efficient service By the time I drove my car to the service department and the time it completed takes about an hour although it stated about 1.5 to 2 hours. It was wel By the time I drove my car to the service department and the time it completed takes about an hour although it stated about 1.5 to 2 hours. It was well informed and updated to my mobile phone with video view of my vehicle check and what needed to service by the technician until the end. Waiting area is clean and quiet. More

Easy and efficient Making my service appointment online was easy. Checking in was also easy and efficient. Brad was helpful. My car was finished ahead of schedule. Th Making my service appointment online was easy. Checking in was also easy and efficient. Brad was helpful. My car was finished ahead of schedule. The only hiccup was I was quoted for only part of my routine service when I called to confirm my appointment. The difference was about $250.00 More

Consistently amazing VW has been good to me. I always know my car will be taken care of and the service will be accurate and reasonably priced. It's the little things. Suc VW has been good to me. I always know my car will be taken care of and the service will be accurate and reasonably priced. It's the little things. Such as Fred Evans helping me by discussing deterring rodents from gnawing my wiring and the service tech, Matthew Stevens, must have noticed my driver seat adjuster popped off because there was a replacement part. Thank you, guys. You're the best. More

Great Service! Have been taking our VW Bug here since we bought it new in North Carolina and brought it out to CA on a Flatbead back in April of 2017. We have had e Have been taking our VW Bug here since we bought it new in North Carolina and brought it out to CA on a Flatbead back in April of 2017. We have had every service done since at Capo VW. More

Service Team Excellence I've Come to Expect Having owned my VW Beetle Convertible for 4+ years, I was always amazed at the Service Teams Professionalism. This visit continued the service legacy! Having owned my VW Beetle Convertible for 4+ years, I was always amazed at the Service Teams Professionalism. This visit continued the service legacy! From Nory taking my original call & setting up the service appointment, to Fred explaining all of the elements & services to be provided & on to my Service Technician who video walked my thru his services & checks - OVER THE TOP - GREAT JOB SERVICE TEAM! More

Arlen superb customer service Vw Capistrano is where I purchased my Passat . It’s definitely out of the way for me to get an oil change, however I like the atmosphere here. The sta Vw Capistrano is where I purchased my Passat . It’s definitely out of the way for me to get an oil change, however I like the atmosphere here. The staff is courteous (#1 in my book), there is a lovely seating area with complimentary Starbucks and organic teas, and reasonably priced snacks if you wish to purchase. I waited for my car , it wasn’t too long, at the completion Arlen recommended some additional services I needed. No sales pressure to do it immediately that day. They sent me a video of the service steps eg. checking the tires and fluids, so I know they actually did check all the necessary items. My car was washed , I had some coffee and relaxed, and feeling good I went on my way. Overall a great experience. More

Fred always is very helpful I will recommend vw Thank you for the great service Fred goes out of his way to help me and the video is very helpful to see the problem with my car Thank you for the great service Fred goes out of his way to help me and the video is very helpful to see the problem with my car More

10,000 mile service For the 10,000 mile service on my VW Atlas, everyone at the dealership was professional, friendly, and courteous. I highly recommend VW Capistrano. Th For the 10,000 mile service on my VW Atlas, everyone at the dealership was professional, friendly, and courteous. I highly recommend VW Capistrano. Thanks again! More

Service department Fred Evans Our experience at capo vw service was as easy and painless as trip to the park . Nory Navarro is a pleasure to coordinate with pre service and Fred Ev Our experience at capo vw service was as easy and painless as trip to the park . Nory Navarro is a pleasure to coordinate with pre service and Fred Evans is our service advisor who is incredibly professional , curtious , and knowledgeable . The issue we had with our Touareg was resolved immediately and right the first time . I highly recommend capo vw service . More