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Capistrano Volkswagen - Service Center
San Juan Capistrano, CA
611 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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611 Reviews of Capistrano Volkswagen - Service Center
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April 22, 2019
Quick and no upselling Routine oil change went as planned. I was not pressured to replace any parts too early or commit to any additional services. The staff was accommodati Routine oil change went as planned. I was not pressured to replace any parts too early or commit to any additional services. The staff was accommodating and I plan on servicing there again More
by JOEYMAGANINI
Verified CustomerEmployees Worked With
Arlen Mack
April 19, 2019
Couldn’t wish for better service. Went above and beyond to take care of my car. Did work and fixed issues that could have easily been given the “its normal” or “no problem found” trea Went above and beyond to take care of my car. Did work and fixed issues that could have easily been given the “its normal” or “no problem found” treatment. More
by LJDBIRD
April 18, 2019
Less Than Ideal Situation I have been coming to this dealership for years and just brought my car in for 100k service about 2 weeks ago. I haven't dealt with rude employees, un I have been coming to this dealership for years and just brought my car in for 100k service about 2 weeks ago. I haven't dealt with rude employees, until now. I generally never fill out surveys but thought this situation warranted such. I was recommended to replace my brakes and steering fluid. That same night I started hearing a static coming from back back right speaker which I found weird since there was no prior issue with my speakers until after I brought the car in. I left for a week long trip and was unable to contact anyone so I called the service dept as soon as I returned and spoke to Brad. I live a bit further away and making a trip back down is an inconvenience and his comment to me was "We all live further away and have to travel down here"....Long story short, he recommended that I bring the car in to get checked out. I brought the car down on Saturday and a few hours later I received the service video from the technician who said that my brakes and all of my fluids "look good" which I found confusing considering just 2 weeks prior I was told I need new brakes and new steering fluid. I brought this to Brad's attention since they are contradicting recommendations and he could say is "Hmm that's a tough one" Is this supposed to be helpful? How can you expect someone to trust anything being told when not only two weeks apart I am given contradicting information? Why would I continue to bring my car to a place with faulty information and rude customer service? More
by LRV
Employees Worked With
April 18, 2019
Delighted My car broke down on the Freeway a couple of miles from Capistrano. Never been there before and was pleasantly surprised by the level of personal ser My car broke down on the Freeway a couple of miles from Capistrano. Never been there before and was pleasantly surprised by the level of personal service provided by the service team. Repaired my car quickly keeping me apprised along the way. Fred is amazing. More
by TAYLOR.REID
Employees Worked With
Fred Evans
April 18, 2019
Not happy with my pick up I waited almost an hour to hear that their Uber was down and then they said they were sending me a driver and they never showed up and no one called m I waited almost an hour to hear that their Uber was down and then they said they were sending me a driver and they never showed up and no one called me to tell me. I had to have my boss drive me over to pick up my car and was very upset. Not cool!!!!!! More
by bigathompson
Employees Worked With
April 17, 2019
Superb Service with an Awesome Advisor Fred Evans, at Capistrano VW, is the most efficient, knowledgeable and customer oriented service advisor I've ever dealt with. I trust his caring and Fred Evans, at Capistrano VW, is the most efficient, knowledgeable and customer oriented service advisor I've ever dealt with. I trust his caring and concern - making the customer come first! The work done at Capistrano VW is thorough and lasting. My Passat has 130,000 miles on it and has no major problem, in my opinion, because of that department. I am shopping for a new car (giving this to my daughter) and am truly considering VW because of the service and my positive experience with them, More
by TCROLAPP
Employees Worked With
Fred Evans
April 16, 2019
Best and most thorough service writers of any VW dealer Always spot on service, assessment, and thorough repair. Fair prices and helpful with rental assistance when warranty work is required. Five stars a Always spot on service, assessment, and thorough repair. Fair prices and helpful with rental assistance when warranty work is required. Five stars and a delight to visit when the vehicle needs service. More
by RASPUTIN289
Employees Worked With
Jeff Maris
April 15, 2019
Always great service! From the moment I arrive at the service center, I have excellent service. I never have to call to chase down the status of my car. I receive informat From the moment I arrive at the service center, I have excellent service. I never have to call to chase down the status of my car. I receive information as soon as it is available, and my car is always ready as promised. I also really appreciate the service videos, showing exactly what the issue is on the car. More
by pelliott
Employees Worked With
Arlen Mack, Fred Evans
April 13, 2019
Great Service! The Service Center is very professional, courteous and punctual. Arlan communicated everything to me in a convenient manner and also arrange for my t The Service Center is very professional, courteous and punctual. Arlan communicated everything to me in a convenient manner and also arrange for my transportation to and from the dealership. I highly recommend this Service Center! I also had a great buying experience from this dealership. JJ was extremely helpful and provided us with great service. -Thaddeus More
by thad.pfiffner
Employees Worked With
Arlen Mack, JJ Davis
April 13, 2019
Great place for serivice Friendly courteous service, close to my house, will accommodate for needed service vehicle, coffee is great with great reception area, large TV in sho Friendly courteous service, close to my house, will accommodate for needed service vehicle, coffee is great with great reception area, large TV in show room to catch new and up coming vehicles, like pictures of the classics VW. More
by JORGEBOC
Employees Worked With
Other Employees :
Arlen Mack, Fred Evans, McCurtis Kelley
