Capistrano Volkswagen - Service Center

Great service Great people and great service. I love Capo VW ! My car was fixed right the first time and the dealership was clean and the amenities were awesome. St Great people and great service. I love Capo VW ! My car was fixed right the first time and the dealership was clean and the amenities were awesome. Starbucks coffee a plus More

Repeat customer many times over! Always a pleasure dealing with Capistrano VW. The service representatives are courteous, knowledgeable and professional. So glad that I live in the Always a pleasure dealing with Capistrano VW. The service representatives are courteous, knowledgeable and professional. So glad that I live in the South OC to use this location. More

Service of my CC Excellent customer service as always. Brad is not only easy to work with but very competent, professional, and hard working. This past service waa les Excellent customer service as always. Brad is not only easy to work with but very competent, professional, and hard working. This past service waa less expensive than anticipated which is always a plus as well! More

Everything went well until pickup Brought our ‘13 Touareg in for its 90k service. Techs found two major problems with it upon initial inspection. We thought the video sent with evidenc Brought our ‘13 Touareg in for its 90k service. Techs found two major problems with it upon initial inspection. We thought the video sent with evidence and explanation of the problems was awesome. We agreed to the work to be done as we plan on keeping this vehicle for quite a while longer. Work was estimated to be completed Monday, but it took an extra day. Not a big deal as we were kindly given a loaner Atlas to drive. This review would have been 5 stars until the simple process of picking the vehicle up. My wife went in to pick the car up in the afternoon on Tuesday and the advisor we had been dealing with was not there (Jeff). My wife waited for a different person to help with pickup.(Fred). He came off like he didn’t want to help my wife. He asked for payment (almost $2200) and my wife asked for him to go through the charges. He told her that he wasn’t the writer for the repair. My wife explained that our writer wasn’t there and that he was the only one that could help her. He reluctantly went through it. At the end of the day My wife felt that we were spending a significant amount of money on a repair and simply wanted a run through on the charges. She didn’t feel this was a ridiculous ask, and her request was met with serious resistance and attitude. We don’t need that type of response for a transaction of this size. We also found used napkins in the car and some odd white residue in the trunk that we had to clean up after we got home. I understand that people can have bad days, as we have had very positive interactions with Fred before, but this visit just wasn’t good. More

Another great experience I was able to get in relatively quickly on short notice and was quickly updated on the report of the car. As always, I appreciate the honesty and time I was able to get in relatively quickly on short notice and was quickly updated on the report of the car. As always, I appreciate the honesty and timeliness of the service department and the excellent customer service. Brad gets 5 stars again. More

Regular maintenance Working with the Capo Service Team is key to my goals of keeping my car for a long long time. The last Jetta Wagon I had for 15 years and sold for a Working with the Capo Service Team is key to my goals of keeping my car for a long long time. The last Jetta Wagon I had for 15 years and sold for a nice sum, I expect the same from my current Sportwagon so long as I keep it in the good hands of the same team over the long haul. More

Always a great experience. I purchased my car here back in 2008 and I have returned for every service since. They are honest, and explain everything to me in easy to understand I purchased my car here back in 2008 and I have returned for every service since. They are honest, and explain everything to me in easy to understand (but not condescending) language. I always feel safe when I leave my car there and I know they will do their best to provide service they would want themselves. Arlen is relatable and always is looking for the best way to help me out with my services and costs. All the employees are wonderful and will continue to return and recommend to my friends and family. More

Prompt and Friendly Service Jeff was great! He helped me right away and made sure I understood what was being done. I appreciate the video from Jonathan about my car, clear and t Jeff was great! He helped me right away and made sure I understood what was being done. I appreciate the video from Jonathan about my car, clear and thorough. Really pleasant experience. They even comped the paint sample I ordered! Thank you! More

Old car, well cared for Many moons and many miles, but the service gang at Capo continue to take care of my old wheels as if it were their own. Little bugs are bound to happe Many moons and many miles, but the service gang at Capo continue to take care of my old wheels as if it were their own. Little bugs are bound to happen with a 10 year old car, but I took my previous VW to 15 years with the help of everyone at Capo! More

Courteous, efficient and friendly. I called ahead to schedule my Golf sportswagon in for a recall repair and was given several date options that worked with my schedule. On service da I called ahead to schedule my Golf sportswagon in for a recall repair and was given several date options that worked with my schedule. On service day I was treated with courtesy and efficiently. The work was completed timely and I even received a video of the technician performing the work on my vehicle. The car was washed and ready when I picked it up. More