Capistrano Volkswagen - Service Center

excellent! Arlen always provides exceptional customer service. Thank-you! He has helped me for many years and I always have my car serviced at your center bec Arlen always provides exceptional customer service. Thank-you! He has helped me for many years and I always have my car serviced at your center because of him. More

Annual Maintenance Service Courteous, professional and accommodating service made for a pleasant appointment. My low mileage Tiguan needed special accommodations on scheduled a Courteous, professional and accommodating service made for a pleasant appointment. My low mileage Tiguan needed special accommodations on scheduled actions to be taken. All necessary work was completed satisfactorily. I left the dealership feeling safe and confident in my VW Tiguan’s continued excellent performance. More

Quick and no upselling Routine oil change went as planned. I was not pressured to replace any parts too early or commit to any additional services. The staff was accommodati Routine oil change went as planned. I was not pressured to replace any parts too early or commit to any additional services. The staff was accommodating and I plan on servicing there again More

Couldn’t wish for better service. Went above and beyond to take care of my car. Did work and fixed issues that could have easily been given the “its normal” or “no problem found” trea Went above and beyond to take care of my car. Did work and fixed issues that could have easily been given the “its normal” or “no problem found” treatment. More

Delighted My car broke down on the Freeway a couple of miles from Capistrano. Never been there before and was pleasantly surprised by the level of personal ser My car broke down on the Freeway a couple of miles from Capistrano. Never been there before and was pleasantly surprised by the level of personal service provided by the service team. Repaired my car quickly keeping me apprised along the way. Fred is amazing. More

Not happy with my pick up I waited almost an hour to hear that their Uber was down and then they said they were sending me a driver and they never showed up and no one called m I waited almost an hour to hear that their Uber was down and then they said they were sending me a driver and they never showed up and no one called me to tell me. I had to have my boss drive me over to pick up my car and was very upset. Not cool!!!!!! More

Superb Service with an Awesome Advisor Fred Evans, at Capistrano VW, is the most efficient, knowledgeable and customer oriented service advisor I've ever dealt with. I trust his caring and Fred Evans, at Capistrano VW, is the most efficient, knowledgeable and customer oriented service advisor I've ever dealt with. I trust his caring and concern - making the customer come first! The work done at Capistrano VW is thorough and lasting. My Passat has 130,000 miles on it and has no major problem, in my opinion, because of that department. I am shopping for a new car (giving this to my daughter) and am truly considering VW because of the service and my positive experience with them, More

Best and most thorough service writers of any VW dealer Always spot on service, assessment, and thorough repair. Fair prices and helpful with rental assistance when warranty work is required. Five stars a Always spot on service, assessment, and thorough repair. Fair prices and helpful with rental assistance when warranty work is required. Five stars and a delight to visit when the vehicle needs service. More

Always great service! From the moment I arrive at the service center, I have excellent service. I never have to call to chase down the status of my car. I receive informat From the moment I arrive at the service center, I have excellent service. I never have to call to chase down the status of my car. I receive information as soon as it is available, and my car is always ready as promised. I also really appreciate the service videos, showing exactly what the issue is on the car. More