Capistrano Volkswagen - Service Center

Excellent customer service. Excellent service work. Experience was excellent. Customer service was friendly, knowledgeable and honest. Identified an issue I was unaware of, made a no-pressure service Experience was excellent. Customer service was friendly, knowledgeable and honest. Identified an issue I was unaware of, made a no-pressure service recommendation and walked me through my decision. Returned a clean and up-to-date care in a reasonable amount of time. More

Arlen Mack Had an issue with a CPO purchase. Right turn signal not working properly. Called salesman who was unable t help. Took th car in to Arlen problem solv Had an issue with a CPO purchase. Right turn signal not working properly. Called salesman who was unable t help. Took th car in to Arlen problem solv d immediately to m satisfaction.; Arlen was great and the reason why I will bring car back for service. JM More

Oil change My overall service experience was good and service staff friendly and accommodating. Arriving around 7:15am, my oil was changed in a timely manner. I My overall service experience was good and service staff friendly and accommodating. Arriving around 7:15am, my oil was changed in a timely manner. I was informed that my alignment was slightly off and that it was corrected that no charge which I appreciated. I was told that they would wash my vehicle as well. When I went to my car, I noticed that the car was wet... perhaps rinsed, but definitely not washed. I decided to go back in and mention that my car was not washed and they said they would do it again. When it was ready the second time, nothing had changed. I really wanted to go back in and point it out so your service staff could see what a "wash" looks like, but had to get to work. I would suggest that if you just rinse and wipe the vehicles and don't actually wash them, that you should make that very clear. I ended up cleaning my car when I got home from work. More

Great service . I needed a new tire and they matched an online quote and actually got it cheaper.Great communication during services. Easy to schedule as well. . I needed a new tire and they matched an online quote and actually got it cheaper.Great communication during services. Easy to schedule as well. More

Program new replacement key remote Brad Johnson service advisor & Scot Lanier Technician explain what procedures and timeframe to completed the job. Plus thanks to Glenn Haylings part s Brad Johnson service advisor & Scot Lanier Technician explain what procedures and timeframe to completed the job. Plus thanks to Glenn Haylings part services in ordering replacement key remote rob, excellent team work! More

Good Service But I would have given 5 stars but they marked that the wipers was good and included on the 30k service but front and rear windshield wipers was not good I would have given 5 stars but they marked that the wipers was good and included on the 30k service but front and rear windshield wipers was not good since blades are cracked and ripped on the rear. Clearly it wasn’t checked I guess I have to order a set online. Brad was great though! More

VW Service dept. Great employees. Good work done always. Definitely not the cheapest place to get my car worked on but I can always trust things will be done properly Great employees. Good work done always. Definitely not the cheapest place to get my car worked on but I can always trust things will be done properly and efficiently. More

Amazing Follow-thru Went for an oil change. There were some questions I had concerning the level of service I paid for. The Manager Nick And Buddy went of their way to Went for an oil change. There were some questions I had concerning the level of service I paid for. The Manager Nick And Buddy went of their way to ensure all went well. More

Couldn’t be happier After having a blow-out on the freeway, I called and spoke with Nory and Brad in service regarding having my car towed to VW SJC. From the moment my After having a blow-out on the freeway, I called and spoke with Nory and Brad in service regarding having my car towed to VW SJC. From the moment my car was delivered to the dealership to the short time of delivery back to me, every aspect was professional, caring and top notch. I really appreciate how everything was handled. More

Professional My oil change and tire rotation was handled in a very professional manner. The work was done in a the time promised. I will return to have my car se My oil change and tire rotation was handled in a very professional manner. The work was done in a the time promised. I will return to have my car serviced in the future. More