Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Capistrano Volkswagen - Service Center
San Juan Capistrano, CA
612 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
612 Reviews of Capistrano Volkswagen - Service Center
Sort by
March 11, 2019
Easy and thorough service Call VW makes it so easy to do regular maintenance and handle any issues and recalls. Great follow-up. Car was done earlier than expected. Love the vi Call VW makes it so easy to do regular maintenance and handle any issues and recalls. Great follow-up. Car was done earlier than expected. Love the video text! More
by JILLFOLLEY
Verified CustomerEmployees Worked With
Fred Evans
March 08, 2019
headlamp out My front headlamp was out. I thought I would go in for a 5-minute visit to have a new bulb installed. Instead I needed a new wiring kit, at a cost o My front headlamp was out. I thought I would go in for a 5-minute visit to have a new bulb installed. Instead I needed a new wiring kit, at a cost of $300 and 5 hours. More
by GAIL22BOB
Employees Worked With
Arlen Mack
March 07, 2019
Great service Capistrano Volkswagen has the best customer service. They really take care of you and make sure everything has been handled. I’ll never go anywhere el Capistrano Volkswagen has the best customer service. They really take care of you and make sure everything has been handled. I’ll never go anywhere else. More
by TANYA N
Employees Worked With
March 07, 2019
Great service Brad was knowledgeable, quick, and professional .He got me in and out most quickly. It was a good experience. My car got checked out and Brad calle Brad was knowledgeable, quick, and professional .He got me in and out most quickly. It was a good experience. My car got checked out and Brad called with the news. Good job guys. More
by tdi1jet
Employees Worked With
March 06, 2019
Service with care Fred Evans is one of the best service advisors I've ever dealt with. He has always gone above and beyond to help me out every time I've needed it. Fred Evans is one of the best service advisors I've ever dealt with. He has always gone above and beyond to help me out every time I've needed it. More
by THEBEBOLLA
Employees Worked With
Other Employees :
Jeff Maris, also very good., Richard McAllister, Fred Evans, Nory Navarro
March 05, 2019
Great Service! Dealer provided Uber to take me home and bacK to pick up car when work completed,with a fresh car wash! Very satisfied! Dealer provided Uber to take me home and bacK to pick up car when work completed,with a fresh car wash! Very satisfied! More
by C. Goddard
Employees Worked With
March 04, 2019
Awesome service at the best VW dealer Great people great service , awesome customer service and friendliest atmosphere 👍👍👍 don't want to even try other dealers, so I drive for an hour j Great people great service , awesome customer service and friendliest atmosphere 👍👍👍 don't want to even try other dealers, so I drive for an hour just to get service here, in a stress-free environment Thank you! More
by annies185
Employees Worked With
March 02, 2019
Great service from the entire team! Quick and easy! This service department is always great. Arlen was very helpful and communicated great with me. Car runs great too! Thank and I wi Quick and easy! This service department is always great. Arlen was very helpful and communicated great with me. Car runs great too! Thank and I will be back. More
by SCOTT.PATRICK.MCLAIN
Employees Worked With
Arlen Mack
March 02, 2019
Always the best Never had a bad experience at this dealership. Brad and the others are always very thorough. Had to order a part and everything went as planned. Never had a bad experience at this dealership. Brad and the others are always very thorough. Had to order a part and everything went as planned. More
by KIRBYSELLS
Employees Worked With
March 01, 2019
40K service on Golf Sportswagen Done with precision and got a loaner too. Charges were reasonable and all work was itemized in bill. Plan to bring my Alltrack for service soon. Th Done with precision and got a loaner too. Charges were reasonable and all work was itemized in bill. Plan to bring my Alltrack for service soon. Thanks Arlen. More
by THEAGENIS
Employees Worked With
Arlen Mack
