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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.4
619 Reviews

619 Reviews of Capistrano Volkswagen - Service Center

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February 27, 2019

Fast turn around Arlen Mack addressed my problem and concerns. I received my VW back the same day. Will return again for service once needed. Thank again Arlen More

by brian.rivera21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Arlen Mack
Mar 06, 2019 -

Capistrano Volkswagen responded

Brian, Thank you for a 5-star review! We are so happy to hear that Arlen took great care of you. We appreciate you recommending us and welcome to the Capo VW family!

February 26, 2019

transmission now smooth I had two things fixed - an oil leak, and a balky transmission. Both problems are now resolved, the car runs great, and the price was more than worth More

by GAIL22BOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff, service advisor, Scott mechanic
Mar 06, 2019 -

Capistrano Volkswagen responded

Gail, Thank you for your 5-star review! We are happy to hear any issues on your vehicle are now resolved. We appreciate you recommending us and welcome tot he Capo VW family!

February 26, 2019

Oil Change My appointment was at 8:30, they told me it would take about an hour and I was out by 9:30. Great front desk, friendly and efficient. Also a video wa More

by BriWoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lanier, Arlen Mack
Mar 06, 2019 -

Capistrano Volkswagen responded

Thank you for thr 5-star review! We are so happy to hear that Arlen and the rest of our Service department took great care of you. We appreciate you recommending us and welcome to the Capo VW family!

February 21, 2019

Excellent service dept My VW Passat needed routine service. The service dept made an appointment for the day that was good for me. Service assistant was friendly and answ More

by grmajudy02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Maris
Mar 06, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star review! We are so happy to hear you chose to come to us despite having a closer dealership to service your vehicle. We appreciate you recommending us and thank you for being a part of the Capo VW family!

February 20, 2019

Thanks for accommodating! Just what I needed--another task on my plate! Instead, Capistrano Volkswagen took care of it! I was able to get a quick appointment ... bonus to get More

by KGNOPOLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nory Navarro
Mar 06, 2019 -

Capistrano Volkswagen responded

Thank Thank you for the glowing review! We are so happy to hear you were able to get your car in and fully serviced all in just a day! We appreciate you recommending us and welcome to the Capo VW family!

February 20, 2019

Good but could be better Brad took care of all my needs in a friendly manner. The only thing I was disappointed was I didn’t get a call or video when the techs were working on More

by KRISTYHUFFMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2019 -

Capistrano Volkswagen responded

Kristy, Thank you for your review! We appreciate your feedback and will deliver this to the appropriate department. We appreacite you recommending us and welcome to the Capo VW family!

February 16, 2019

50k service. My service advisors Jeff & Fred are always helpful & friendly. Always a pleasure to work with them. Very helpful when issues come up or I have questio More

by KENZIE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miles Brandon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Stieber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Buddy Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff in service, Fred Evans, Nory Navarro
Mar 06, 2019 -

Capistrano Volkswagen responded

Kenzie, Thank you for the 5-star review! We are so happy to hear that Jeff and Fred took great care of you. We appreciate you recommending us and welcome to the Capo VW family!

February 15, 2019

Service I was a walk-in for a routine service and was greeted immediately and on my way within minutes. The service was completed in the designated timeline. More

by SMITHSSJC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Mar 06, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star review! We're so happy to hear that Arlen took care of you and you enjoyed your time with us. We appreciate you recommending us and welcome to the Capo VW family!

February 15, 2019

Everything as promised. Everything went as planned. From the first contact at service desk, Fred was courteous and helpful. Loaner car was nice, time to fix car was astound More

by DAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Mar 06, 2019 -

Capistrano Volkswagen responded

Dave, Thank you for the 5-star review! We are so happy to hear that Fred took great care of you and you enjoyed your loaner vehicle. We appreciate you recommending us and welcome to the Capo VW family!

February 14, 2019

First service on new leased vehicle I was so glad I purchased the maintenance plan. For a leased vehicle this should be included with the lease payment along with tire rotation... More

by todd.a.beebe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Feb 14, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star review! We appreciate you recommending us and thank you for being a part of the Capo VW family!

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