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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.6
610 Reviews

610 Reviews of Capistrano Volkswagen - Service Center

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February 05, 2019

Gti service I was very pleased with the service Brad Johnson provided. I have multiple vw’s and I am very happy with all the help he gives me. More

by Jd1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star review! We are so happy to hear that Brat took great care of you and that you continue to be a loyal VW fan! We appreciate you recommending us and welcome to the Capo VW family!

February 04, 2019

Excellent customer service I was going to wait (approximately 2 hours) while my car was being serviced but since they offered use of Uber to take me home & back it was greatly a More

by JUDITHTORRENCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Feb 04, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star review! We want to give our guests freedom as their car is getting serviced and we are happy to hear that you enjoyed our Uber services! Thank you for recommencing us and welcome to the Capo VW family!

February 04, 2019

It's why I keep coming back I've purchased four VW's from this dealership over the years and the reason is because of the customer service. Great people that are always happy an More

by steinecke4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Maris, Nory Navarro
Feb 04, 2019 -

Capistrano Volkswagen responded

Thank you for your 5-star review! We appreciate you recommending us and welcome to the Capo family!

February 02, 2019

Very good and satisfied No issues. Brad was very good and friendly, would work with him again. Car is running great. Plan to return for next scheduled service and will wan More

by LINDAPEACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2019 -

Capistrano Volkswagen responded

Thank you for your review! We appreciate your feedback and are happy to hear that your time spent with brad was enjoyable and that your vehicle is running great! We thank you for recommending us and welcome to the Capo VW family!

February 01, 2019

Rad Brad! Awesome service from Brad and the guys in the shop.............Thank You! Car was serviced quickly and correctly. Washed and ready to go in less time More

by DDENDEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star review! We are happy to hear that your time spent with us was easy and quick! We appreciate you recommending us and welcome to the Capo VW family!

February 01, 2019

They truly understand customer service! Fred was very attentive and thoughtful. Fred 's communication was excellent and timely. I was comfortably guided through the process and notified when More

by viknjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Feb 04, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star review! We are truly happy to hear that you enjoyed your time with Fred and the rest of our team. We appreciate you recommending us and welcome to the Capo VW family!

February 01, 2019

Cool Service 😎 It’s never fun to have to get car repairs but Capistrano VW dealership has such great service advisors and their technicians even text me a video of t More

by Amanda Zarate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Maris
Feb 04, 2019 -

Capistrano Volkswagen responded

Amanda, Thank you for the 5-star review! We are so happy to hear that Jeff and the rest of our service technicians take great care of you. We appreciate you recommending us and thank you for being a part of the Capo VW family!

February 01, 2019

20K Service and RD 24 ECM Recall Lamentably, the industry is so sensitive to so-called emission standards that they have implemented a "One Size Fits All" Detuning for 575,000 VW Vehi More

by PRKRLNGBO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Evans
Feb 04, 2019 -

Capistrano Volkswagen responded

Thank you for your feedback. We understand your comments and concerns and appreciate you letting us know.

February 01, 2019

Thanks Brad ! Love capo vw and am thankful for brad Johnson and Scott Churchill for helping me with my TDI. Always so helpful and goes the extra mile. More

by HEATHERHARRIS439
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, Fred Evans, Nory Navarro
Feb 04, 2019 -

Capistrano Volkswagen responded

Heather, Thank you for the 5-star review! We are happy to hear that Brad and Scott took great care of you and were able to answer all of your questions and concerns regarding your TDI. We appreciate you recommending us and welcome to the Capo VW family!

February 01, 2019

Fast friendly Went for a computer update. Was seen on time. Car returned within an hour n a half and was washed! N cleaned better than my local car wash!!!!! More

by GALONSKI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star review! We are happy to hear that your time spent with us was enjoyable and easy. Thank you for recommending us and welcome to the Capo VW family!