Capistrano Volkswagen - Service Center

Fantastic people that provide fantastic service. I drive a 2008 Volkswagen GTI. While it is an amazing car, maintenance on it can be pricey and difficult to do. I have been in for service multiple ti I drive a 2008 Volkswagen GTI. While it is an amazing car, maintenance on it can be pricey and difficult to do. I have been in for service multiple times and have never had a bad experience at this dealership. I have had the pleasure of working with all of the service advisers at Capo VW, and have had an excellent service experience every time. The most recent visit was to get an axle boot, and a headlight replaced. One of the VW master service technician's Scott C was the one to service my car and did an outstanding job. This dealerships service department goes above and beyond by sending you a video detailing the problem with your car, and how it can be fixed. This program is outstanding and should be industry standard. I would not take my car anywhere else, this dealerships service department is the best I have ever seen. More

Great Service Called the service dept & got Fred a service technician. It was a Saturday & raining hard all day but Fred was a kind voice on the phone & looked up t Called the service dept & got Fred a service technician. It was a Saturday & raining hard all day but Fred was a kind voice on the phone & looked up the service for my vehicle & told me what was needed & said, bring it on in. Got there about 11:30, checked the vehicle in & Fred got the vehicle back to me around 1:00. I like that the actual technician working on my vehicle sent me a txt message with a video of the service work being done on my vehicle. I've used Capistrano VW for service before & they do an excellent job.Everyone always has a smile & provides first class customer service. More

Fast, efficient- friendly Friendly, efficient - I like the video of what needs to be serviced on the the car - that helps take the guess work out of whether to get the work don Friendly, efficient - I like the video of what needs to be serviced on the the car - that helps take the guess work out of whether to get the work done or not. More

1st service oil and filter overall condition inspection. Happy with service. Nice to have a car wash with service but could tell it was hurried as car oil and filter overall condition inspection. Happy with service. Nice to have a car wash with service but could tell it was hurried as car was fresh from wash and still wet More

Brad is the best Brad is a great point man and always trying to minimize my expense when I come in for service. He is always looking how VW can help me on my cost. Brad is a great point man and always trying to minimize my expense when I come in for service. He is always looking how VW can help me on my cost. More

Capistrano Volkswagen Review - KL All staff at Capistrano Volkswagen are consistently pleasant, friendly, welcoming, helpful and take their time with the customer to explain each issue All staff at Capistrano Volkswagen are consistently pleasant, friendly, welcoming, helpful and take their time with the customer to explain each issue on repairs. They are very thorough which is a great comfort to know that they care about their customers safety in their vehicles. I must also say that hands down... Fred Evans is one of the best Service Department Employees I have had the pleasure of doing business with. He is the reason I keep coming back and will continue to come back for service on my vehicle at Capistrano Volkswagen. Always an enjoyable and pleasant service experience at Capistrano Volkswagen! More

Awesome! Giving a 5 star rating because of the straight forward service and how friendly and helpful the service team is. I've been servicing my cars with Capi Giving a 5 star rating because of the straight forward service and how friendly and helpful the service team is. I've been servicing my cars with Capistrano Volkswagen for years and have had excellent service every time! More

Great service I was having a blind spot sensor issue. They got me a loaner car, and checked everything out, even checked fluids and tires etc. I was sent a video by I was having a blind spot sensor issue. They got me a loaner car, and checked everything out, even checked fluids and tires etc. I was sent a video by my service technician showing me everything. They were unable to get it to replicate the glitch, but reset some things and it hasn’t happened since. More

Gti service I was very pleased with the service Brad Johnson provided. I have multiple vw’s and I am very happy with all the help he gives me. I was very pleased with the service Brad Johnson provided. I have multiple vw’s and I am very happy with all the help he gives me. More

Excellent customer service I was going to wait (approximately 2 hours) while my car was being serviced but since they offered use of Uber to take me home & back it was greatly a I was going to wait (approximately 2 hours) while my car was being serviced but since they offered use of Uber to take me home & back it was greatly appreciated . More