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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.6
609 Reviews

609 Reviews of Capistrano Volkswagen - Service Center

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September 06, 2017

Wonderful customer service I will only have my car serviced and repaired at Capistrano VW . Each and every time I pick my car up I am extremely pleased. Cory and Brad are extre More

by Mary Anne
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cory Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nory Navarro
June 19, 2017

Worst Customer Service and Quoted Prices Jeff Maris is a real A-hole. I don't understand how this guy gets a customer service based job. I've come to him 2 times to get quotes on car service More

by Michael333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Maris
June 16, 2017

***EXCELLENT*** WOULDN'T GO ANYWHERE ELSE!!! I brought in my Beetle for service and met Brad Johnson. He is now my go to Service Advisor. Always honest, knowledgable and helpful. He puts his c More

by Stella2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2017

Never felt in more competant hands,very enjoyable expereince Our salesman, Rene Alberti is very knowledgeable about his products. Rene spent a lot of his time explaining all the features of our new Tiguan. Thank More

by RMG's 2017 Tiguan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Alberti
November 18, 2014

great !!!! we love the service at capo vw..would recommend them to all vw owners..thank you to jeff in service we bought the car new from capo vw More

by linda.raines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Maris
November 01, 2014

2012 GTI The sales department are ok honest and reasonable from my experience but not the service they are always confused and lost the express service send me More

by Mina.Youssef.Atalla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : I don't remember the names of who I dealt with but they were a few, Arlen Mack, Jeff Maris, Fred Evans
September 04, 2014

Great service from start to finish They set my appointment, called to confirm day of. I had to tow the car in earlier than I thought and they still had a loaner car ready to go for me. More

by Donluciii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Maris
July 15, 2014

Two faces of vw dealer Everything looked and sound fair until I needed service. ". If anything goes wrong just bring it to us and we will fix it for you". The finance pers More

by Jose Ponce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik. From sales
January 07, 2013

Hi Cory- I left a message on your recorder today regarding my experience this morning with Mike. Unfortunately, I was not able to do the service on my car today after being given incorrect informati More

by AnneMcGraw
Customer Service
Recommend Dealer
No
Employees Worked With
Mike Hollbrook
May 29, 2012

I have been a customer of seven different VW dealers in the last 10 years. I am on my second VW car and I love it. This dealership and its staff are the best in the business. They should really be a nat More

by mahigley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike and Ken in Service, Manager Corey in Service
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