Capistrano Volkswagen - Service Center

It's why I keep coming back I've purchased four VW's from this dealership over the years and the reason is because of the customer service. Great people that are always happy an I've purchased four VW's from this dealership over the years and the reason is because of the customer service. Great people that are always happy and prompt with their service. I would recommend anyone I know to get their next car from Capo...I don't own a Mazda, but if anyone is looking for a Mazda this would be the place to go because of the overall service and support the ownership gives you as a customer! More

Very good and satisfied No issues. Brad was very good and friendly, would work with him again. Car is running great. Plan to return for next scheduled service and will wan No issues. Brad was very good and friendly, would work with him again. Car is running great. Plan to return for next scheduled service and will want to work with Brad. Thank you. More

Rad Brad! Awesome service from Brad and the guys in the shop.............Thank You! Car was serviced quickly and correctly. Washed and ready to go in less time Awesome service from Brad and the guys in the shop.............Thank You! Car was serviced quickly and correctly. Washed and ready to go in less time than quoted. More

They truly understand customer service! Fred was very attentive and thoughtful. Fred 's communication was excellent and timely. I was comfortably guided through the process and notified when Fred was very attentive and thoughtful. Fred 's communication was excellent and timely. I was comfortably guided through the process and notified when the service was complete. More

Cool Service 😎 It’s never fun to have to get car repairs but Capistrano VW dealership has such great service advisors and their technicians even text me a video of t It’s never fun to have to get car repairs but Capistrano VW dealership has such great service advisors and their technicians even text me a video of the repairs needed. It’s actually a cool experience! Jeff always takes care of me and my car has been running strong for 7 years. I definitively recommend getting your car in for the coolest service around. 😎 More

it went really well Jeff was great - as always rental car was ready and the video was helpfuloverall it went really well and I will recommend VW in the near future Jeff was great - as always rental car was ready and the video was helpfuloverall it went really well and I will recommend VW in the near future More

Thanks Brad ! Love capo vw and am thankful for brad Johnson and Scott Churchill for helping me with my TDI. Always so helpful and goes the extra mile. Love capo vw and am thankful for brad Johnson and Scott Churchill for helping me with my TDI. Always so helpful and goes the extra mile. More

Fast friendly Went for a computer update. Was seen on time. Car returned within an hour n a half and was washed! N cleaned better than my local car wash!!!!! Went for a computer update. Was seen on time. Car returned within an hour n a half and was washed! N cleaned better than my local car wash!!!!! More

20K Service and RD 24 ECM Recall Lamentably, the industry is so sensitive to so-called emission standards that they have implemented a "One Size Fits All" Detuning for 575,000 VW Vehi Lamentably, the industry is so sensitive to so-called emission standards that they have implemented a "One Size Fits All" Detuning for 575,000 VW Vehicles. Since our vehicle was one of sixteen created in 2017......we feel slighted a bit. If in fact we had a Emission or Check Light issue....it should have been assessed at the time it happened. Since our vehicle was running perfectly when we took it in, we found the low end torque, off idle response and worst of all, the leaning out has resulted in limited power at high RPM. This fix may have been fine for 174HP Passant, but certainly not for our R-Line 2017 Bug. Our mileage has gone down from 26.8 and up to 29.6 to 23.8 and 24.2. So we are left without our poser range - shift points that have been changed and the off idle response limited and very dangerous at freeway speeds. Our belief is that we need a ONE OFF software repair to bring it back to the original performance standard. Either that or a replacement of both the ECM and TCM to bring it back to the expected performance we enjoyed for 20,000 miles. More