Capistrano Volkswagen - Service Center

Worst Customer Service and Quoted Prices Jeff Maris is a real A-hole. I don't understand how this guy gets a customer service based job. I've come to him 2 times to get quotes on car service Jeff Maris is a real A-hole. I don't understand how this guy gets a customer service based job. I've come to him 2 times to get quotes on car service and the dude quoted me unbelievably high numbers each time. I checked other local VW dealer service centers in the area and they were 30% less. His personality is terrible and I don't go into Capo VW anymore, period. More

***EXCELLENT*** WOULDN'T GO ANYWHERE ELSE!!! I brought in my Beetle for service and met Brad Johnson. He is now my go to Service Advisor. Always honest, knowledgable and helpful. He puts his c I brought in my Beetle for service and met Brad Johnson. He is now my go to Service Advisor. Always honest, knowledgable and helpful. He puts his customers first! I have had nothing but good experiences when I go to this dealership. More

Never felt in more competant hands,very enjoyable expereince Our salesman, Rene Alberti is very knowledgeable about his products. Rene spent a lot of his time explaining all the features of our new Tiguan. Thank Our salesman, Rene Alberti is very knowledgeable about his products. Rene spent a lot of his time explaining all the features of our new Tiguan. Thank you Rene and Nick Colucci for a great car buying experience, Rollin & Susan Green we are now the proud owners of 2 Tiguans. More

great !!!! we love the service at capo vw..would recommend them to all vw owners..thank you to jeff in service we bought the car new from capo vw we love the service at capo vw..would recommend them to all vw owners..thank you to jeff in service we bought the car new from capo vw More

2012 GTI The sales department are ok honest and reasonable from my experience but not the service they are always confused and lost the express service send me The sales department are ok honest and reasonable from my experience but not the service they are always confused and lost the express service send me to service the service send me back to express service everytime I go for there and they make you feel that they are taking care of the world health organization and so stressed when I think they have a good work atmosphere and they aren't that busy even If they are tired or busy I understand but being so confused I don't understand just a bit spoiled from my opinion they need to hire more responsible decision making staff in my opinion. More

Great service from start to finish They set my appointment, called to confirm day of. I had to tow the car in earlier than I thought and they still had a loaner car ready to go for me. They set my appointment, called to confirm day of. I had to tow the car in earlier than I thought and they still had a loaner car ready to go for me. They had everything done on time car washed ready to go. If you want a nice easy honest place to take your car this is it. More

Two faces of vw dealer Everything looked and sound fair until I needed service. ". If anything goes wrong just bring it to us and we will fix it for you". The finance pers Everything looked and sound fair until I needed service. ". If anything goes wrong just bring it to us and we will fix it for you". The finance person told me. When I brought it back for a problem with one of the windows, everything changed. They are not FRIENDLY anymore. I end up bringing the car to another VW dealer only to find out that my warranty expired in February 2014. The car is 2012, has 29K miles. Why is the warranty expired? It has 3 years or 36K miles warranty. It was sold originally in February 2011, the 3 year warranty expired in February 2014. I bought it in December. 2013. I only had 2 months of warranty but no one told me that. Very convenient ... FOR THEM! That is cheating. I will never buy from these people again. More

Hi Cory- I left a message on your recorder today regarding my experience this morning with Mike. Unfortunately, I was not able to do the service on my car today after being given incorrect informati regarding my experience this morning with Mike. Unfortunately, I was not able to do the service on my car today after being given incorrect information (which is not the real issue) and the total disregard for customer service by Mr. Hollbrook. This is not the first time I have received substandard service from Mike. I had an issue with my tire last year that resulted in me going to GoodYear to have the tire repaired after Mike would not even inspect it. I do not think Mike represents VW or your dealership in a courteous, professional or interested manner-In fact, his actions reflect an "I could care less" attitude. As I explained on my recorded message to you- I will no londer use your dealership, but as a business owner myself, I though you should know why. I am also going to log these complaints on the VW website as well as Yelp and any other "customer satisfaction" web sites. After two years of terrible customer service, I think something should be done to help Mike either change his attitude, or move on to a job he likes better. Sincerely, Anne McGraw More

I have been a customer of seven different VW dealers in the last 10 years. I am on my second VW car and I love it. This dealership and its staff are the best in the business. They should really be a nat the last 10 years. I am on my second VW car and I love it. This dealership and its staff are the best in the business. They should really be a national training facility for every car dealership. They are honest, polite, helpful, and everything you would ever want in a dealer. They even welcome dogs! Corey the manager is great. See April in sales if you need a car. Mike and Ken in the service department are so accommodating and helpful. What ever your problem is, they will fix it with the least amount of hassle to you. They even wash your car when you stop by for any reason! More

Capo VW is the only place I go to for service. They are always truthful about what my car does or does not need done. They never try to upsell me on a service that I do not need, and they are never trying always truthful about what my car does or does not need done. They never try to upsell me on a service that I do not need, and they are never trying to convince me to trade in my car for a newer model when I am waiting for the work to be done. I have had nothing but good feelings when I walk into the service department. The men are easy to talk to and break things down into simpler terms for me, I adore these servicemen, thank you Capo VW!! More