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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.6
609 Reviews

609 Reviews of Capistrano Volkswagen - Service Center

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April 12, 2012

Capo VW is the only place I go to for service. They are always truthful about what my car does or does not need done. They never try to upsell me on a service that I do not need, and they are never trying More

by StephanieCockrill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arwen
March 24, 2012

Everything was great until I received this rebate from VW that should have applied to my last service visitin January 2012. Neither Greg, nor Cory nor Miles have responded to my correpondence. Too busy? Plea More

by vroquebert
Customer Service
Recommend Dealer
No
Employees Worked With
Greg Moeller
September 16, 2011

Everyone there is really nice. My salesman was great when I bought the car. My service advisor was really nice and very informative when I got my oil changed today. They even washed my car at the serv More

by scantwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Heisser and Brent (service advisor)
June 19, 2011

We dad a very good experience when buying our new 2011 VW Jetta SportWagon TDI at Capistrano Volkswagon. We met The General Manager Gary Willenborg at a Car Show last weekend in San Clemente Ca., they were More

by VWBENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Willenborg G.M. & Salesman Buddy
April 28, 2011

Maintenance contract is excellant Price was fair Maintenance contract is excellant Price was fair Customer Service is great Waiting area is excellant. TV entertainment while you wait Complimenta More

by carla0828
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett, Dave, Russ
July 08, 2010

IT WAS A HORRIBLE EXPERIENCE DEALING WITH THE SERVICE IT WAS A HORRIBLE EXPERIENCE DEALING WITH THE SERVICE DEPARTMENT I FELT SCAMMED BY AS PARTS ENDED UP BROKEN, NOT BROKEN WHEN THE CAR WAS DROPPED OFF More

by SORRYIWENTTHERE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
SERVICE MANAGER
December 31, 2008

You tell me if you had ordered a part for something back on November 15th they stressed 2 wks, so you paid for it and now going on 8 wks still have no phone call? Is that customer service. You have your More

by kara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory Goodman, Mike O'Conner
September 09, 2006

Capistrano VW is by far the best dealership in Southern California. Their family atmosphere and friendly associates make visiting this dealership a pleasure. I love the fact that they have VW rental cars o More

by ocharrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 01, 2006

No one at the dealership answers the phone including the receptionist. The one time I did get through to the front desk, it was shortly after 4:00pm to check on my car, Michelle answered, she was very rude More

by Geraldine Volk
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brent Hazlett(Service Advisor), Michelle(Receptionist)
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